I ordered flowers, and the bouquet was very small and disappointing. The flowers came slightly closed, and although I expected them to fully bloom within 2 days as mentioned on the website, they dried... See more
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The site was easy enough to use, it would be useful to just be able to browse the whole bunches of flowers on offer instead of having them divided into categories, would make the choosing easier. An e... See more
Company replied
Excellent company to deal with - the English option on their French based website works well and flowers delivered at time requested. The only minor niggle is storing one's details - the Postcode box... See more
Company replied
Very disappointed about it. Blank card received ( no translation required as I wrote in French!). It was simply not written and recipient didn't know who flowers came from. No notification of deliver... See more
Company replied
Company details
Written by the company
Il y a toujours une raison d'offrir des fleurs. Le groupe Euroflorist est la plus grande organisation de livraison de fleurs en Europe, avec environ 10 000 fleuristes affiliés dans 12 pays. L'entreprise a été fondée en 1982 dans la ville suédoise de Malmö. Notre objectif est de rendre l'envoi de fleurs dans le monde entier aussi simple, rapide, économique et fiable que possible. En collaboration avec nos fleuristes, nous livrons chaque année environ 1,8 million de bouquets de fleurs.
Contact info
7 rue Nicolas Appert, 72200, La Flèche, France
- 02 52 88 80 00
- info@euroflorist.fr
- telefleurs.fr
2.9
Average
15K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Flowers were for my mum
Flowers were for my mum. When she received them, she was delighted. She took a picture of them and they were beautiful!
March 20, 2023
Reply from Euroflorist France
Dear MCL,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist and the delivered bouquet.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
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Reply from Euroflorist France
Dear Happy Customer,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Not impressed
Very disappointed about it. Blank card received ( no translation required as I wrote in French!). It was simply not written and recipient didn't know who flowers came from. No notification of delivery, unlike other providers. Flowers were okay. Poor customer service as didn't even acknowledged my email. Sadly, won't order with them again.
Delivery was for Paris...
March 17, 2023
Reply from Euroflorist France
Good morning,
We are sorry to hear of your dissatisfaction.
Unfortunately, we do not offer automatic confirmation of deliveries, unfortunately all florists ain't equipped with it.
We are sorry for the inconvenience.
Cordially,
Euroflorist customer service.
Bouquet was poor quality
Bouquet was poor quality, flowers were not fresh - roses in full flower, petals dropping from anemones and gerbera flower heads drooping. The bouquet only lasted 2 days.
March 19, 2023
Reply from Euroflorist France
Dear Annemarie,
We are sorry to read about your disappointment.
We can see a picture of the delivered bouquet was sent to us but the flowers on the bouquet were not dead at all and rather beautiful.
If the bouquet was not fresh 2 days after deliver a picture of the dead flowers should be sent for us to be able to open a complaint case.
We hope this mays provide sufficient information
Kind regards.
Euroflorist Customer Service.
Delivered as requested
Easy website.
Got a call to confirm.
Delivery successful as requested
March 16, 2023
Reply from Euroflorist France
Dear Lionel,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
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Excellent service
March 21, 2023
Reply from Euroflorist France
Dear Rose,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Fast delivery
Great service easy to order website and very reliable delivery... Will definitely use again!
March 17, 2023
Reply from Euroflorist France
Dear Sarah,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Nice bunch of flowers
Ordered for my mum, arrived on the day I specified and they look lovely in in the picture. Little pricy compared to last years flowers however, both for the bouquet and delivery.
March 19, 2023
Reply from Euroflorist France
Dear Julia,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
I ordered flowers for Mother’s Day to…
I ordered flowers for Mother’s Day to her house in France. She received a beautiful bouquet and absolutely love them - thank you!
March 19, 2023
Reply from Euroflorist France
Dear Customer,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist and the delivered bouquet.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
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Beautiful fresh flowers
Beautiful fresh flowers, delivered when I asked in a lovely presented way.
March 19, 2023
Reply from Euroflorist France
Dear Sarah,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Excellent service
Excellent service, value for money. Quick delivery and beautiful flowers. Thank you
March 18, 2023
Reply from Euroflorist France
Dear Claire,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist and the delivered bouquet.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Ordered on day one and arrived day two
March 16, 2023
Reply from Euroflorist France
Dear Martin,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Fantastic delivery from England to…
Fantastic delivery from England to France
March 18, 2023
Unprompted review
Reply from Euroflorist France
Dear CC,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
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Reply from Euroflorist France
Dear Victoria,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
The flowers were delivered on the day…
The flowers were delivered on the day requested but would have been useful to have a time such am or pm.
The flowers were lovely and my daughter was really happy but I have to say they did not look like the photo that I made my choice by.
On the whole it was more for my daughter’s birthday and important that they were delivered on time. I would still use and recommend Euroflorist again.
March 15, 2023
Reply from Euroflorist France
Dear Sandra,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
The flowers were never received
March 7, 2023
Reply from Euroflorist France
Dear David,
We are sorry to read about your disappointment.
We can see on the tracking number sent to you by email that the the delivery agency tried to deliver on the requested date. It says that the the name of the recipient is unknown at the provided address.
We invite you to check the tracking information and provide them with the correct information if the name of the recipient doesn't appear on the name we invite you to provide the correct information.
We hope this may provide sufficient information.
Kind regards
Euroflorist Customer Service.
Florist could not deliver at time…
Florist could not deliver at time specified
Florist could not provide product specified
At least I was called to confirm that the product would be delivered in the afternoon and would be a completely different bouquet. Not very good when paying over 50€.
No compensation offered.
March 6, 2023
Reply from Euroflorist France
Dear Richard,
We are sorry to read about your disappointment.
We can see we contacted you to inform you the changed of delivery time (even thought nwe don't garanty the delivery time - as specified in our terms and conditions) and we contacted you to check with you if the flowers changes was ok.
We hope this provide sufficient information
Kind regards.
Euroflorist customer service
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Awful delivery service
First of all, my text on the gift-card was written in Cyrillic but, as it turns out, those symbols weren’t supported by the system and my girlfriend received just a bunch of question marks. Nobody warned me about it, although I could have written it in Latin.
Second of all, the delivery service was absolutely awful. Although, I realize that Euroflorist is not fully responsible for the delivery, their courier — Chronopost — totally ruined the good experience of the present. They changed the delivery date by themselves and didn’t even notify us. My girlfriend had to walk in the rain and pick up the delivery by herself! Here’s more: at the pick-up point she was told that they have postponed our delivery by 3 days! Imagine what would have happened with the flowers by that date!
March 6, 2023
Reply from Euroflorist France
Bonjour,
We are sorry top read about your disappointment.
Kind regards.
Euroflorist Customer Service.
Beautiful service!
March 9, 2023
Reply from Euroflorist France
Dear Ionut,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Overall great experience
Overall great experience, good value for money, easy delivery and user friendly website
February 13, 2023
Reply from Euroflorist France
Dear Sue,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
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