Tact Firm - Retention Agency Reviews 5

We’ve had an outstanding experience working with TACT Firm. Their team is incredibly data-driven and professional, and they clearly know their craft. Steve, in particular, has been phenomenal to work with, he consistently follows through on everything he says he’ll do, which built a lot of trust throughout the process.

TACT helped us recover revenue from customers who had previously churned, and they did so in a way that was strategic, efficient, and grounded in solid analytics. Their insights didn’t just solve our immediate challenge; they also gave us a clearer understanding of customer behavior and retention opportunities moving forward.

It’s rare to find a firm that combines deep technical expertise with such a high level of integrity and follow-through. I would highly recommend TACT Firm to anyone looking for a results-driven partner who can deliver measurable impact.

The Tact Firm team has been a welcome addition to our strategy and continues to help us improve and shape our customer experience and retention in our retail businesses.

Steve and his team were great to work with. Every month, they over-delivered on results. We saw a great return for the work they did. I would recommend them to anyone looking for retention help!

We partnered with Tact Firm for over a year to support our retail business’s loyalty program, and they’ve been an exceptional partner. Their team streamlined the process of creating weekly campaigns by making communication seamless and efficient, ensuring our promotions aligned perfectly with our loyalty members’ preferences. Thanks to their expertise, we’ve seen engagementrates of over 25% and conversion rates of almost 8.5%.
What stands out most is their responsiveness and willingness to offer tailored advice, whether it’s brainstorming campaign ideas or addressing our questions promptly. We asked then to evaluate when it would be the best time to reach out to inactive members and with their input we were able to better identify when it would be the most beneficial. Their collaborative approach has saved us time and strengthened our connection with customers. I wholeheartedly recommend Tact Firm to any business looking to elevate their loyalty program with a reliable, creative partner. With their help we eventually brought what they did in house an have been very successful. Thank you Tact Firm!

Steve and his team are of the best partners/vendors in the cannabis industry. I've been doing this for 13 years and Steve and his team take great care in ensuring all details are correct each and every week. Couldn't ask for a better team to deliver a program that is essential to any cannabis retailer's growth.