Supplies For Candles Reviews 12,225

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 603 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, including fragrances and candle-making supplies, noting their effectiveness and long-lasting nature. Many people highlight the excellent delivery service, describing it as swift, fast, and well-packaged, with orders often arriving sooner than expected. Reviewers also appreciate the wide selection of products available and the ease of ordering through their user-friendly website. However, some customers were not happy with specific product issues, such as fragrance oil bottles arriving leaked or labels that were not oil-resistant, leading to unidentifiable products. A few people also experienced issues with delivery tracking and some equipment, like a wax melter, which they found to be unsuitable for certain waxes due to overheating.

What people talk about most

Product

People report positive experiences with product, praising the excellent quality of items like fragrance oils,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Order

Reviewers mention positive feedback about their orders. Many customers are very happy with their purchases,... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a good experience with Candle Shack. One of my fragrance bottles arrived leaked, but when I contacted them, they quickly sent a replacement. Their customer service was very helpful and responsiv... See more

Company replied

Rated 5 out of 5 stars

Again a swift delivery from supplies for candle!! They were also closed for two days and it still arrived within a week of ordering which is great 😊 Just so basic necessities and some really import... See more

Company replied

Rated 5 out of 5 stars

Such high quality products. Absolutely love their range of candle jars, especially the pumpkin ones! Can't wait to get an order in for Christmas candles! Loads to offer, including base products fo... See more

Company replied

Rated 5 out of 5 stars

Excellent supplier, great scents and fast delivery. Would love to see more dupes, Detol & Apple Candy to come back (my customers are devastated) and additions like Fairy Scent boosters and others that... See more

Company replied


Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

Supplies For Candles is the leading supplier of candle making and home fragrance supplies to leading brands and luxury home fragrance businesses in the UK & EU. Established in 2016 Supplies For Candles provides the highest quality candle and home fragrance making ingredients at wholesale prices with free shipping. Established by our Director Nicky in his garage back in 2016 Supplies For Candles now serves businesses in over 60 countries and has recruited over 100 members off staff across two different locations. We are trusted experts in the supply of quality, stylish home fragrance goods along with being market leaders thanks to our extensive and innovative product range, coupled with our renowned knowledge and service. Not only an ecommerce supply store, Supplies For Candles supports entrepreneurs and growing businesses with our incredible knowledge base known as The Hub, where you’ll find everything from inspiration, tips & tricks, to business support and start up advice. Supporting our customers even more we have developed innovative solutions like our Pro Wax Range delivering superior finished products for your candles and wax melts, alongside the highest quality fragrances and our CLP label designer. Not stopping we are continuing to develop solutions to help our customers grow their businesses.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

Absolutely amazing company wont order…

Absolutely amazing company wont order my wax from anyone else's even order some before and was able to collect just 2 hours later delivery is good service and staff seen lovely when I alone spoke on the phone

April 20, 2026
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Reply from Supplies For Candles

We're happy to hear that you had such a wonderful experience! It's great to know that you appreciate our speedy delivery and lovely service. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

I had a good experience with Candle…

I had a good experience with Candle Shack. One of my fragrance bottles arrived leaked, but when I contacted them, they quickly sent a replacement. Their customer service was very helpful and responsive. Overall, I’m happy with their service.

April 20, 2026
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Reply from Supplies For Candles

We're happy to hear that our customer service was helpful in resolving the issue with the fragrance bottle. We appreciate your positive feedback and are glad you enjoyed your overall experience with us. Love Supplies For Candles.

Rated 5 out of 5 stars

Very strong fragrance oils

Great selection of fragrance oils ,big selection of dupes.i would highly recommend

April 18, 2026
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Reply from Supplies For Candles

We're happy to hear that you enjoyed our wide selection of fragrance oils and dupes. Thank you for your recommendation; we appreciate your feedback!

Rated 5 out of 5 stars

Quality products

Quality products, fast delivery

April 12, 2026
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Reply from Supplies For Candles

We are so happy to know that you are pleased with the quality of our products and our fast delivery service. We appreciate your feedback!

Rated 5 out of 5 stars

Excellent service

Excellent service, received goods with out any delay and were intact and as advertised. Will use again 😁

April 17, 2026
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Reply from Supplies For Candles

We're happy to hear you received your goods without delay, intact, and as advertised! We appreciate your intention to use our services again.

Rated 5 out of 5 stars

Great products

Great products, quick delivery.

April 10, 2026
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Reply from Supplies For Candles

We are delighted you are pleased with our products and our prompt delivery service. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great place to shop

Great place to shop.
Highly recommended
🌟🌟🌟🌟🌟

April 7, 2026
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Reply from Supplies For Candles

We're glad you enjoyed your shopping experience with us! Thank you for the recommendation and positive feedback.

Rated 4 out of 5 stars

Prompt and reliable

Have ordered half a dozen times from SFC and have always received delivery safely and quickly. Slight glitch this time when I didn’t receive email confirmation of my order but this was promptly rectified through SFC’s online chat

April 9, 2026
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Reply from Supplies For Candles

We appreciate your continued orders and are glad you've consistently received them quickly and safely. We apologize for the email confirmation issue and are happy our online chat promptly resolved it.

Rated 5 out of 5 stars

Excellent customer service every single…

Excellent customer service every single time. Nothing is too much trouble and so very helpful. Excellent products and always quick to sort if there is an issue. Absolutely brilliant.

April 9, 2026
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Reply from Supplies For Candles

We're happy to hear about the excellent customer service you've experienced! We appreciate your positive feedback regarding our helpfulness and quick issue resolution. Thanks for your brilliant review!

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, thank you!

April 14, 2026
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Reply from Supplies For Candles

We are so happy our fast delivery met your expectations. Thank you for your feedback!

Rated 5 out of 5 stars

Great quality goods

April 14, 2026
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Reply from Supplies For Candles

Thank you for your review! We’re delighted to hear you’re happy with the quality of our products. We really appreciate your support and hope to see you again soon.

Rated 4 out of 5 stars

Great products but expensive posting and rubbish deliveries

Great company got lots of products to choose from the only downfall is the shipping prices are so expensive and they use Evri but if they spent that amount of money that they’re paying Evri for shipping or charging us for shipping then we would get a much better service but as they’re using Evri that’s where the service drops because Evri don’t always post your parcel to the right house. I live in the middle of the woods and they said they give it to me neighbour well the only neighbours I’ve got is squirrels birds and a few snakes so it’s really not a good thing to use Evri rubbish but supplies for candles are excellent in their products and the prices just Evri

April 21, 2026
Unprompted review
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Reply from Supplies For Candles

We appreciate your feedback and are glad you like our products. We're sorry to hear about the shipping costs and delivery issues, we do have other courier options at check out to choose from if you would rather not use Evri. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Guality glass.

Delivered on time, quality materials especially glass vessels.

Although I would like to see an option of 40cl.

April 13, 2026
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Reply from Supplies For Candles

We appreciate your positive feedback on the timely delivery and quality of our glass vessels. Thank you for the suggestion regarding the 40cl option; we will consider this for future offerings.

Rated 5 out of 5 stars

Excellent service

Excellent service. I won't order from anywhere else.

April 7, 2026
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Reply from Supplies For Candles

We're happy to hear that you had an excellent experience! Thank you for your continued support; we appreciate your feedback.

Rated 5 out of 5 stars

Good products

Good products, speedy delivery. Will buy again

April 12, 2026
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Reply from Supplies For Candles

We appreciate your positive feedback and are so glad you value our good products and speedy delivery. We look forward to your continued patronage.

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