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Superior Care Pet Reviews 433

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the pet food, noting improvements in their pets' health, coats, and digestion. Many appreciate the variety of products available and the careful packaging of their orders, ensuring items arrive safely and undamaged. The customer service team is frequently highlighted for being helpful, responsive, and quick to resolve issues, making the overall ordering process smooth and pleasant. However, some customers experienced issues with delivery times, with a few mentioning significant delays or orders not arriving as expected. A small number of reviewers also reported dissatisfaction with specific products, such as certain shampoos causing dryness or a dryer not meeting expectations. There were also isolated instances of incorrect kibble size being sent or products arriving with damaged seals.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the high-quality... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of pet food, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Order

People report positive experiences with order. Customers frequently praise the ease of ordering and the... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the representatives as kind, friendly,... See more

Based on these reviews

Rated 4 out of 5 stars

Seemed to be out of stock on my first choices. That’s okay, as I can order a different flavor. The great part is that you can switch flavors without having to slowly incorporate the different flavor.... See more

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Rated 4 out of 5 stars

I did have a few issues with my orders. But customer service fixed them very quickly without hesitation. I also had a learning curve in ordering the proper kibble size etc. Pay close attention to t... See more

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Rated 5 out of 5 stars

My 5 Persians and exotic shorthairs are thriving with this food! I've tried it all!! Tear staining is minimal- drainage is almost clear- every other food caused terrible staining. Solid stools is a h... See more

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Rated 5 out of 5 stars

I’ve been feeding this dog food to my pups, and they absolutely love it! The ingredients are great, the quality is consistent, and even my picky eaters finish every meal. I’ve noticed healthier coats,... See more

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Rated 1 out of 5 stars

First, I received a sample from the hair growing Line — it was nice, soft, and the coat wasn’t dry. I contacted customer service and asked for a recommendation for a poodle. They suggested the volu... See more

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Rated 5 out of 5 stars

Great team of professionals who are ready to support you and answer any questions. Very large assortment of products and all are made with high quality ingredients. First impression was great! We wil... See more

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Rated 5 out of 5 stars

The dog food from Superior Pet Food is excellent quality. The ingredients are clean and high-quality, and you can tell it’s made with dogs’ health in mind. Since switching, my dog has had better diges... See more

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Rated 5 out of 5 stars

Everything that I ordered was packaged very well. Nothing leaked & nothing was broke. I'm very happy with the quality of product from Superior Care Pet & Tauro Proline products. I continue to use & t... See more

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Rated 5 out of 5 stars

The details of the components that would come with the pet dryer were missing so I called customer service. I spoke to a customer service representative. She was kind and able to answer my questions.... See more

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Rated 5 out of 5 stars

My package arrived without damage & was on time. Inside the package was everything that I had ordered, with no damage to the packages. My knew as soon as I pushed the box through the door they new the... See more

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Rated 5 out of 5 stars

My pomeranians are doing wonderful on this food. Tear stains are much improved, The company gets product out immediately and it is always fresh. The packaging is great as it seals back up very easy... See more

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Rated 5 out of 5 stars

I love the variety of shampoos, conditioners and essential oils that Tauro has! It really helps me as a groomer to assess my clients needs and not just going with the same shampoo used on every dog. E... See more

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Rated 5 out of 5 stars

I love it when I know ahead of time when something I've ordered is going to be delivered. I can keep an eye open for my ring doorbell to send me an alert & I can make arrangements to get the delivery... See more

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Rated 5 out of 5 stars

Superior Care provides great products ... my pup loves this brand. That quality is only topped by the terrific, responsive, and caring service they provide. Highly Recommended!

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Rated 3 out of 5 stars

Like the product a lot. But Concerned about the availability of the product I have on auto-ship- often not available at the time of shipping. For that I give it 3 stars, because it doesn’t matter how... See more

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Rated 5 out of 5 stars

I love the results of all Superior Care products. They are first class in customer service and have a genuine desire to improve dog's health. Anytime I have a question or concern there is always someo... See more

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Rated 5 out of 5 stars

Watching my picky doggie Daphne eating so well,is delightful. Plus watching her itching stop and finally getting her white hair luster and shine as never before!

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Rated 1 out of 5 stars

I am happy with the products I have received so far. However I have had a lack of response regarding my questions about out if stock items. It’s a commitment to change food and will be a problem if cu... See more

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Rated 5 out of 5 stars

I’m very pleased with grooming products, shampoo/conditioner. Also the food is amazing. The only negative I see is shipping is expensive. Otherwise I’m very happy with all products.

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Rated 5 out of 5 stars

I am happy with your dry food products but it seems every time I attempt to purchase some Puppy mini white fish based Junior food or the adult version, it is sold out. I do find that frustrating.

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Rated 5 out of 5 stars

My latest order came on time, was packaged good to where it wasn't torn open or damaged. The kibble & Dental treats seemed fresh. The pack wanted the boxes opened immediately to see what was inside... See more

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Rated 5 out of 5 stars

The food is awesome and all my dogs love the white dog white fish (I have 22 dogs so that says a lot!) The problem comes in that all the color code on the labels look so similar. I have 5 and 6... See more

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Rated 5 out of 5 stars

My dog loves these treats! They are of consistently high quality. It is easy to place an order with Superior and if you order enough supplies, they ship for free. You can subscribe and they will di... See more

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Rated 5 out of 5 stars

Superior Care pet has a lot of products that I need for my show pomeranian. Delivery was quick. I ordered the wrong product by accident and they sent me a return label at no additional charge. Good... See more

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Rated 5 out of 5 stars

Love this company! My shipment always dhows up on time, and my little Bichon loves their food, shampoos, brushes, toys, etc. I purchase all my fur baby needs from Superior. Highly recommend!

Rated 4 out of 5 stars

I was finally able to purchase the adult and Puppy Junior small and mini white fish based formula kibble. It came promptly, once it was available. I find it frustrating that it is so frequently out of... See more

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Rated 1 out of 5 stars

I have tried to contact someone for over a week with no response. I am very unhappy with the dryer I purchased.

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Rated 5 out of 5 stars

Superior Care Pet dog food has been great for my French Bulldog, it’s improved the appearance of her coat and is easily digestible. My subscription is always received in a timely manner.

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Rated 5 out of 5 stars

I am so glad that I changed food for my dogs. They love it! I had such an easy time changing over to this food. I didn't have to worry about upset tummies, sick or refusal to eat. Ordering was a s... See more

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Rated 5 out of 5 stars

I love superior care, excellent products. Love my show chair, my grooming bag 😍, my shopping bag bag with the aluminum handle and a lot of space. The grooming arm I highly recommend it.

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Rated 1 out of 5 stars

Order was supposedly shipped on Dec 18th. After 10 days, I asked what happened. Was told I "should have it in a few days". It's Jan 4th and still no information on possible date of delivery.

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Rated 5 out of 5 stars

The products are excellent, you can feel the difference the moment you apply them. Soft and hydrated hair, without weighing it down. They do not harm the hair or the hair. The hair colors become vibra... See more

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Rated 5 out of 5 stars

I ordered the salmon, my dog did not like it , so I ordered the white fish which he will eat sometimes and it came in 2 days. It hasn’t taken care of his allgeries yet or his eyes, but am still trying... See more

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Rated 3 out of 5 stars

I love your products, however delivery needs to be improved. I ordered on November 8 and I am still waiting on my order. It shows as being shipped on November 14 but it is still in transit.

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Rated 5 out of 5 stars

I wasnt sure about ordering from this place as I am hesitant to order from a place I havent ordered from before but I finally decided to give it a try after seeing some really great deals for clipp... See more

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Rated 5 out of 5 stars

Great company with array of products for my grooming needs. From food to combs absolutely enjoy every item and customer service is top notch

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Rated 1 out of 5 stars

I don’t have a clue how you did. I just got the product. I’ve asked over and over again for this company to STOP EMAILING ME. IVE REVEIVED ABOUT 25 so far. This makes me never want to buy another thin... See more

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Rated 5 out of 5 stars

My pup loves the Immune Health treats. You have to buy a bunch of them to get free shipping, but they keep well. Definitely high quality products from Superior Care Pet.

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Rated 5 out of 5 stars

Our little 5 lb Maltese loves your food! She has thrived on it. Have always done well. Have NEVER had any digestive issues whatsoever.

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Rated 1 out of 5 stars

I was disappointed with the dryer - sent it back but now can’t seem to get my refund - or a response from customer service. Customer service replies are very delayed.

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Rated 5 out of 5 stars

Great customer service, always responds back to me when I have questions. Good quality dog food. It definitely helps with tear stains.

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Rated 5 out of 5 stars

Your company shipped quickly and kept me informed. The products are top quality but are very expensive. I especially like the hair dryer that fits around my neck to free up my hands.

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Rated 1 out of 5 stars

The food did not help with tear stains at all. I was anxious to try it and hopeful it would help. I did not intend to get signed up for recurring order until I knew it was working, Now have email... See more

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Rated 5 out of 5 stars

They have wonderful customer service and there products and dog food really good with being a dog groomer of 29 years they work really well and my Bichon really likes the dog food

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Rated 5 out of 5 stars

Very pleased with my shipment recieved 10/23/25. The order was well packed & wasn't beat up by the time it reached my house. It's getting dark earlier & I was concerned about looking for it in the da... See more

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Rated 5 out of 5 stars

I haven't started on the new kibble, since she is finishing the previous kibble she's on. I will add the superior kibble slowly with the other kibble she's on.

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Rated 5 out of 5 stars

Haven’t used the product I purchased but came highly recommend for a top handler. I want to say though when I had an issue with the shipping of my item the customer service was one of the best I have... See more

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Rated 5 out of 5 stars

All the items that I ordered were in the box & arrived safely. Each item was wrapped well so that it couldn't get damaged in transit. Each item I had tried in the past & was happy with the results, s... See more

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Rated 3 out of 5 stars

My 4 shitzu have been on this food for eye tearing! How ever I have seen no improvement in any of them we have gone Thur 2 large bags this will be the last one if I see no improvement

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Rated 1 out of 5 stars

I still haven’t receive my order that was placed on August l was told it was going to be shipped on August 23rd and I’m still waiting what is going on!

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Rated 5 out of 5 stars

I have two dogs one Westie and Schnauzer. Whenever I bought the westie food especially from a well-known brand. He was always sick. So I tried Superior Brand. Since he started eating it. Not only is h... See more

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Rated 1 out of 5 stars

I am extremely disappointed with my recent experience with Superior Care. I purchased dog food that was advertised as being 80% off in your promotional email. Nowhere in that advertisement did i... See more

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Rated 5 out of 5 stars

Absolutely love Superior Care Pet! They always ship right away, have everything packaged amazingly and their customer service is top tier!

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Rated 5 out of 5 stars

Superior Care Pet Food is absolutely the best for my Bichon, Bella! The staining around her eyes has completely cleared up and she is happy and healthy. Thank you!

Company replied


Company details

  1. #30 of 67 best companies in Pet Supply Store

About Superior Care Pet

Written by the company

Superior Care Pet – Trusted Pet Care, Backed by 40 Years of Expertise
At Superior Care Pet, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Shop now
Blog
Our story
Loyalty
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

433 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

I like that is tiny dog food

I like that is tiny dog food
My Maltese dogs still have tear stain, but it’s very little

November 12, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Thank you for your feedback! We’re glad to hear your Maltese dogs enjoy the tiny kibble.

It’s great to know the tear stains have already improved, even if just a little - sometimes it takes a bit of time to see full results.

Warmly,
Superiorcare.pet team

Rated 4 out of 5 stars

Very quick service

Very quick service, just start using the products

November 7, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Sondra,

Thank you for your feedback! We’re glad to hear your order arrived quickly, and we hope you and your pets enjoy using the products.

Warmly,
Superiorcare.pet team

Rated 1 out of 5 stars

Lack of response from customer service.

I am happy with the products I have received so far. However I have had a lack of response regarding my questions about out if stock items. It’s a commitment to change food and will be a problem if customer service is poor.

November 3, 2025
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Reply from Superior Care Pet

Lisa,

We’re very glad to hear you’re happy with the products you’ve received so far, and we truly appreciate your support. We’re also sorry for the frustration caused by the lack of replies — we actually responded to your messages multiple times, but unfortunately your email provider rejected them with the error: “Your message was rejected by the recipient email server.”

Because of this, our replies could not be delivered to you.

We completely understand that consistent communication is important, especially when committing to a new food. If you could please provide an alternative email address or contact us through our live chat, we’ll make sure you get all the information you need right away.

Thank you again for your patience — we’re here to help anytime.

Warmly,
Superiorcare.pet team

Rated 4 out of 5 stars

was cheaper then the dog show

was cheaper then the dog show, already knows works well

November 12, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Carla,

Thank you so much for your review! We're glad to hear you were able to get it at a better price than at the dog show, and we're happy the products are already working well for you.

We truly appreciate your trust and support!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Great product

Great product! All my dogs love the dental chews!

November 12, 2025
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Reply from Superior Care Pet

Susan,

Thank you so much for sharing this! We’re really glad to hear your dogs love the dental chews - that’s exactly what we like to hear.

Enjoy, and we’re here anytime you need us!

Warmly,
Superiorcare.pet team

Rated 3 out of 5 stars

I love your products

I love your products, however delivery needs to be improved. I ordered on November 8 and I am still waiting on my order. It shows as being shipped on November 14 but it is still in transit.

November 10, 2025
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Reply from Superior Care Pet

Teresa,

Thank you for your feedback - we truly appreciate your kind words about our products, and we’re very sorry for the delay with your delivery.

Our standard delivery time is 3–5 business days, and we understand how frustrating it is when an order takes longer than expected. Your package shipped on November 14, and although it’s still in transit, we’re closely monitoring it to ensure it gets to you as soon as possible.

We’re continually working on improving our delivery times and overall shipping experience. Thank you for your patience, and please feel free to reach out if you need any updates or assistance.

Warmly,
Superiorcare.pet team

Rated 4 out of 5 stars

Very fast delivery!

November 5, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Chris,

Thank you for your review! We’re really glad to hear that your order arrived so quickly. We appreciate you choosing us and are always here if you need anything!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Amazing brushes and my Bichon loves her…

Amazing brushes and my Bichon loves her bowl and so do I, less mess around her face! Yahoo 👍👍👍!! But I want to thank you Janiya for coming up with some amazing designs! God bless!

October 29, 2025
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Reply from Superior Care Pet

Kristine,

Thank you so much for your wonderful review! We're thrilled to hear that you’re loving the brushes and that your Bichon is enjoying her bowl - it’s always a win when mealtime gets a little less messy!

God bless, and thank you for being part of our Superior Care family!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

The dog food came quickly and my dogs…

The dog food came quickly and my dogs love it!

October 28, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Linda,

Thank you for sharing your experience! We’re so glad to hear your order arrived quickly and that your dogs are loving the food.

It’s always great to know our products are a hit with the pups!

Warmly,
Superiorcare.pet team

Rated 3 out of 5 stars

Takes to long to receive

Very slow to receive order. Chewy is in 3 days usually.

November 6, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Becky,

Thank you for your feedback. We’re sorry to hear the delivery felt slow. Our standard delivery time is 3–5 days, but we completely understand how important quick shipping is.

We’re continuously working to improve our processing and delivery times so your orders arrive as quickly and smoothly as possible.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

New business for me

New business for me. Very pleased with service

November 6, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Tana,

Thank you so much for choosing us! We’re happy to hear your first experience has been a positive one. We look forward to serving you and your pet again soon.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Exceptional Service

Hello, thank you, and I appreciate your exceptional service. Although my pet didn't take to the product, I'm grateful for your understanding and support when I decided to cancel my subscription.

October 27, 2025
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Reply from Superior Care Pet

Jacqueline,

Thank you so much for your kind words. We truly appreciate your understanding and are sorry the product wasn’t the right fit for your pet.

We’re glad our team could assist you with the cancellation smoothly, and we hope to have the chance to serve you again in the future with something your pet will love!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

I have two dogs one Westie and…

I have two dogs one Westie and Schnauzer. Whenever I bought the westie food especially from a well-known brand. He was always sick. So I tried Superior Brand. Since he started eating it. Not only is he sick

November 3, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Silvia,

Thank you for sharing your experience with us. We’re so glad to hear that your Westie is doing better since switching to Superior Care food. It’s wonderful that both of your dogs are enjoying the food and thriving on it.

We truly appreciate your trust in our brand and are happy to be part of their healthy routine!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

I appreciate the 40% offer

I appreciate the 40% offer! Both brushes are great too.

October 31, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Lorraine,

Thank you for your feedback! We’re glad you enjoyed the 40% offer and that both brushes are working great for you.

We truly appreciate your support and are happy to know our products are meeting your expectations.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

I have been a long time loyal customer…

I have been a long time loyal customer and this company never disappoints… excellent customer service, product selection and knowledge.

October 10, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Olga,

Thank you for your wonderful feedback and longtime loyalty!

We truly appreciate your continued trust and are so glad to hear you’ve had great experiences with our customer service, products, and team knowledge.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Great food at a decent price and…

Great food at a decent price and delivered in a timely manner. Love it!

October 23, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Debbie,

Thank you for your feedback! We’re so glad to hear you’re happy with the food, pricing, and timely delivery.

We truly appreciate your support!

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Good healthy dog food

Good healthy dog food, helps my dogs tear stains. Very friendly & knowledgeable customer service

October 10, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Leslie,

Thank you for your kind feedback! We’re glad to hear the food is helping with your dogs’ tear stains and that you’ve had a great experience with our customer service team.

We truly appreciate your trust in us and are happy to be a part of your dogs’ health and care routine.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Dogs love the food!

Product always arrives on time and dogs love the food

October 14, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Rebecca,

Thank you for your feedback! We’re glad to hear your orders arrive on time and that your dogs love the food.

We truly appreciate your continued trust and support!

Warmly,
Superiorcare.pet team

Rated 4 out of 5 stars

I love the product just a little more…

I love the product just a little more expensive than I think it should be.

October 13, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Timothy,

Thank you for your feedback! We’re glad to hear you love the product. We understand your concern about the price - our goal is always to provide the highest quality ingredients and standards to ensure the best for your pets.

We truly appreciate your support and understanding.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Easy and fast delivery

Easy and fast delivery, my pets love the food and I have already seen improvements

October 12, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Mary,

Thank you for your feedback! We’re so glad to hear your pets love the food and that you’ve already noticed improvements. It’s great to know the delivery was easy and fast too!

We truly appreciate your trust in us and look forward to continuing to support your pets’ health and happiness.

Warmly,
Superiorcare.pet team

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