https://stripe.com/payments/checkout Reviews 

Possibly the worst service experience ever. Stripe allowed fraudulent activity, never informed me, and then suspended me without providing information. When looking into it myself, finally discovered what the "unusual" activity was that they'd allowed. They have zero real support - just some garbage AI agent. Opening a request via email is similarly useless as they filter it via AI and again nobody looks, providing a loop of no help. Do not use, and don't use any services who use them as the means of payout. Stripe should be sued out of existence.

Update: In regard to Stripe and their response: this is actually not true. They will not actually do anything more than resort to the agentic AI they are very clearly using. There is zero human response, and no traction on support tickets (given that I tried all that before this review). Additionally, the legal they refer to includes language that is aimed at depriving users of legal recourse - further admittance of wrongdoing.

I picked these guys because, as a customer, I like thier CART. For MERCHANTS, they are trash. The double billed my bank account a refund, so my bank account for $35 in fees PLUS $90 in fees for a sustained overdraft. I was in the hospital but I LEFT the money in to refund the customer. So, they billed me $100 to refund $50, I got $125 dollars. Contacted them TWICE. First night, after like 40 minutes, they said they could SEE 2 transactions (it had posted at citizens, but they like use float or some I guess). So, I wait 2 days, they can see it, STILL didn't said if they reverse it. I get out of the hospital a week or 5 days or whatever later, I dispute it with citizens. AND, they threatened to close my account if I disputed. I dont WANT thier trash service if they are going to screw up. BUT, i had multiple new ecommerce sites tied to this so now I'm stuck either seeing if they close my account or just tear it out and signup with like Square. Total BS. I dont just come here to rant, I like to think my reviews are fair. This one IS. So, if you want to checkout, there fine. If your a merchant, STAY AWAY.

This has to be the worst payment service that has ever been created! They keep your money for a week as pending before they make it available and then they take 3 days for it to actually land in your bank account. This is Ice age methods, the service is ridiculous and no wonder has a 1.6 rating. It should be 0

Unfortunately, due to my own stupidity, I fell for a phishing email. Something I honestly never expected to happen to me, but apparently it can.

After doing some research, I discovered through my bank that the payment was linked to an account via Stripe. I then tried to report/flag the payment through the company’s own tool on their website. Unfortunately, that turned out to be impossible: the payment could be found, but the tool kept giving me error messages. Point 1: the application on the website simply does not work when you actually need it.

I then contacted their support team by email on September 9th. It took until September 17th, eight days later, to receive a response.

After quite a bit of back-and-forth communication, I was told on September 19th that my money had been located and that the refund would be credited to my account within 7 business days.

After 8 business days, there was still no money in my account, so I contacted them again.

To my complete surprise, I was then told that the information I had previously been given was incorrect and that I would need to contact a third party/bank to file my claim.

It took this company 10 emails and 6 different support agents to eventually arrive at this conclusion. A conclusion that, if I had received it on day one, could have saved me a considerable amount of time and effort and might also have given me a better chance of recovering my money from the party involved.

My biggest issue is therefore not even that I may not get my money back. That can happen when dealing with fraud. My issue is how this situation was handled: a reporting tool that doesn’t work, long response times, and contradictory information about the status of my refund.

Conclusion: if you’re wondering whether they will handle your information and money properly, don’t ask me. My answer would be: look elsewhere.

FROM ServTec.Info BE WARNED they are very disorganised. They have a lot of marketing information that they are quick and easy to setup, accepted everywhere etc etc. But we just wasted 3 days creating and verifying our account, adding a bank account and credit card, creating sales products, descriptions, shipping rates etc, creating payment links, testing and using up our Claude AI Pro tokens modifying web pages and posting the "Pay by card" links/buttons in to many web pages. ALL THAT TO RECEIVE AN EMAIL THIS MORNING FROM STRIPE SAYING THAT THE ACCOUNT IS BEING REVIEWED PENDING ACTIVATION!!! Their Support email redirects to an AI. The AI said it is all active and OKAY, but on logging in, the system says I cannot accept payments until the account is verified! THEY CONFLICT THEIR OWN INFORMATION ;(

a completely embarrassing service, on the first payment the account was restricted, I mention that it was verified with ID and everything they asked for

" Hello,




We recently identified payments on your Stripe account for ... that don't appear to have been authorised by the customer. This means that the owner of the card or bank account didn't consent to these payments.




As a precautionary measure, we will no longer be able to accept payments for .... To cover any disputes or unforeseen refunds on your account, we also need to pause payouts to your bank account until 28 January 2027. Any remaining balance will typically be available to you at the end of that period and a payout will be initiated per your payout schedule. This is subject to the completion of any outstanding verification requirements. For more details, please refer to Stripe's Unacceptable Risk Policy.




We will also begin issuing refunds on card payments on 5 October 2026, although they may take longer to appear on the cardholder's statement. Please refer to your dashboard for a list of the charges that will be refunded. If there are insufficient funds on your account to cover any refunds, those refunds won't be processed.




If you believe that we've misunderstood or miscategorised your business and would like us to conduct another review of your account, please complete the form on your Stripe Dashboard within the next 5 business days to provide more information about your business."

no one should perform any service or send any product until they have the money in their bank account, they automatically send the money back, they consider that the payment was not authorized, the money are already in the stripe account, a lie of course

In this case, they should deal with the person who paid because no service was provided

Don't bother sending any documents, the account will be permanently closed regardless.

EDIT:
it's obvious they responded with AI garbage, they don't even care, avoid these impostors as much as possible

Stripe has blocked our business, claiming we have a high risk of disputes, despite our account being clean and our business operating legitimately.

We have submitted all the required documents, including inventory invoices, proof of stock, bank statements, and itemized customer orders. We have also had only one dispute, despite our customers receiving their orders.

Our account is clean, and so is our business. We simply want a fair review based on the actual facts and documents we provided.

Very disappointing and unfair experience with Stripe.

Only two weeks in my startup, only two transactions, and the account is blocked.

My client had an issue paying through their credit card three times. Funally, the payment was successful on the fourth time, the money was taken, and my account was suspended two days after the money had been taken from the client.

After providing all the necessary legal information following the KYC requirements from my side, I was still permatently blocked with no way of reactivation.

Great job, Stripe! This is what your help with international transactions looks like?

Worst, worst, worst!

My Stripe account (acct_1SRJo6LEGbbBi1kd) was suspended 290 days ago. Since then, $850 has been stuck in my account. I have contacted Stripe at least 100 times through X.com (Twitter), support tickets, email, and every other channel they offer.

Every single time, I get the same script. The agent says they are sorry for the delay. They say they have to convert this into an email because the backend team handles it. They say the backend team will email me. They say they will personally follow my case. One agent even guaranteed that this time I would get a reply within 24 hours. Every time, it is a lie.

I never get a response from regular support. Not once. Not after 24 hours. Not after a week. Not after a month. The chat gets closed and I get thrown away like I don't exist. I have all the email threads. I have screenshots. I can prove every word I am saying. The agents are lying to my face and closing the chat before I can even reply.

It has been 290 days. 100+ contacts. Zero responses from support. My $850 is still stuck. Stripe is not a payment processor. They are a scam that holds your money and ignores you forever.

Do not use Stripe. They will suspend your account, take your money, and give you nothing but fake promises and scripted apologies.

Release my $850. acct_1SRJo6LEGbbBi1kd.

Edit: I also filed a formal complaint through Stripe's own complaints process. That is the only channel that ever replied. They assigned a case reference (sco_VKwZab6FjqtxVV). Their final response claimed my account "continues to present an unacceptable risk" and that some payments "did not appear to have been authorized by the customer." They refused to explain the specific remaining risk. They refused to release any funds.

I pointed out that my account was suspended 290 days ago. Customers generally have up to 120 days to dispute a card charge. That period passed more than double ago. In 290 days, I received only one chargeback, and I won it. There is no ongoing dispute risk. Stripe ignored this and said their final response was "firm."

So the only response I ever got was a refusal. No explanation. No release date. No path to resolution. Just a policy link and a "firm" no. They took my money and gave me nothing.

Stripe closed/restricted my account and placed my funds on hold for 120 days. This was my first transaction with Stripe, and the funds were my own business funds, not a customer payment. I respect Stripe’s compliance procedures, but I would appreciate a clear explanation and a fair review of my case.

I’m back again with another 1 star review! Stripe explicitly told me in writing that 10% of all transactions would be held in reserve until September 26, 2026, and that the reserve was modified accordingly. Based on that communication, I reasonably expected the reserved funds to be released on September 26.

Instead, I was later told that some of the funds would not be released until October. There was no mention in the original email of a partial release or an additional reserve period.

I contacted support to clarify the discrepancy, but instead of honoring what was communicated to me, I was given conflicting information. This is extremely frustrating when these are legitimate business funds that I need access to.

Customers should not have to argue with support over the meaning of Stripe’s own written terms. If Stripe changes the reserve conditions, it should clearly communicate that before the customer relies on the original information.

I will NOT be using this company after this. I advise to stay away unless you want your funds played with.

Awful working through other platforms can’t tell when or how long (if ever) payments come through. I’m thinking about leaving and changing my business account with the other company because of this.

Its one thing to lock an account when someone enters in an incorrect password. BUT WHEN YOU ENTER IN THE CORRECT DETAILS AND STILL GET LOCKED OUT FOR HOURS WAIT FOR AN AUTOMATED CODE.

It's completely another. Horrifically poor decision making implementing this mandatory two factor ID system.

​I used this service to complete a single online purchase, and instead of just processing my payment, they automatically enrolled me into their "Link" platform and saved my financial details without clear, explicit consent.
​Tricking customers at checkout and harvesting personal payment data into a separate platform is deceptive and predatory. Customers should not have to spend their own time tracking down account settings and jumping through hoops just to delete information they never authorized you to store in the first place. Shady business model. 1 star.

I would seriously caution founders, especially non-US founders, before using Stripe Atlas if Stripe is one of the main reasons you're incorporating in the US.

We incorporated our company properly, built a real product, started acquiring customers and processing legitimate transactions through Stripe.

Then, as the business started growing, Stripe suddenly classified us as “high risk,” disabled payments and froze our payouts.

Think about how insane that is from a founder's perspective.

You're encouraged to incorporate, build your business, integrate Stripe and start processing payments. But once your transaction volume starts increasing, the same growth you're working toward can suddenly become part of a risk review that shuts down your ability to accept payments.

And good luck trying to get a meaningful explanation. So much of the process feels automated. Automated risk systems, automated emails, generic responses and very little opportunity to actually explain your business to a human being who understands what you do.

I'm not saying every founder will have the same experience. I'm saying founders should understand the dependency they're creating.

Do not build your entire company around one payment processor.

Have alternative payment rails. Have multiple banking relationships. Have a contingency plan for what happens if your processor shuts you down tomorrow.

Because I learned that lesson the hard way.

Stripe Atlas can help you create a US company.

That does not mean Stripe will continue processing payments for that company.

Those are two very different things, and founders should know that before building their infrastructure around Stripe.

I do not understand why when I go into change payment method it leads me to verify identity which is fine but I'd your system either doesn't save or tries to redirect me to my browser to find my new account on my phone and it won't work you have to reverify your identity over and over again because it won't work. Nobody has time for this crap. I am under the change method tab the one I edit is no longer good it's not that hard , just over complicated.

Be careful, i applied at Tagada cause we are selling peptides. They created a stripe account on their Merchant of Record , Tadaga faked our informations, cloacked our website without our consent. We want Stripe to delete our account on Stripe.

Absolutely awful experince tried to open a new acct and now i cant even login I sent id perfectly genuine and authentic and it wouldn't accept it then says takes passkeys and my phone doesnt have any so i now cant even login absolutely appaling service theyve gone so downhill i used to use stripe with no problems now theyre rubbish!!! don't bother you will end up wasting sooo much time with them. I even tried opening anew acct but cant login to that and new sales chat told me to go back to support but cant login to contact them so frstrating and wasted hours on this rubbush!!

We wanted to order a terminal for our staff to take payments. Chat support team send through a request to the terminal team to contact us regarding making an order, they never do. Had to chase them up again through support chat, i was then told I need to speak with the sales team, they book an appointment, the person who is on the meeting says someone will have to get back to me because its not their department. What a complete joke. I have been passed around and around, through supervisor to supervisor they promise someone from the right team will contact you. But they never do. All we want it to order a terminal, its taken more than 3 weeks. Ridiculous service. No one knows what they are doing at STRIPE.