Terrible overpriced merch. Ordered 4/30, had to email them a week later because there was NO movement. Demanded it be shipped or a refund. Got a generic email stating they’re very busy and trying to... See more
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Ordered over two months ago. NEVER got ANY shipping information. Sent several contact us forms about it, and was only told that they'd "make a note" to make my order a "priority." Yeah, bullshit. Abso... See more
So as 95% of other reviewers I am appalled at the lack of service from this company. I placed an order 14th November and have had notification that it has been shipped but tracking numbers are... See more
No matter how much I like Melanie's music, the shop is a disaster: Tracking is not reliable. I got a tracking number but it doesn’t say with which company it got shipped, I tried every company I... See more
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Welcome to K-12 by Melanie Martinez. Get the latest tour, music, videos from Melanie Martinez.
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Been over a month and no package...
Been over a month and no package! Spent well over a hundred. Customer service doesn’t even know what’s going on and can’t give you proper answers but offer a refund. I don’t want my money back I want my items!
Awful company to deal with
1. Their terms & conditions state if using a credit card "You will only be charged once your order ships", I was charged as soon as the order was made.
2. Now 7 weeks later my order still hasn't shipped!!!!
3. When I emailed them to query why the order was taking so long to ship I was told there was a warehouse move happening (taking 7 weeks????) and the order would ship at some point but they couldn't tell me when. Also don't bother contacting them again are there would be no further updates.
!!!!!!
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