Starlink Development Reviews 454

Someday I wish to meet Elon musk I wish to be like him millioner..

Abysmal customer service or should I say non existent. They don't have a phone number, the only option is to submit a support ticket that takes many, many days to get a reply at this point I don't even know if I'll get one. They say you can pause your service after the first time i paused it they turned it back on, the second time i paused it they still billed me an extra month. Stay far, far, away from starlink.

Actual service is moderate for speed/connection. I get dropped occasionally, but back on in a few minutes.

Customer support is abysmal. Not kidding when I say it is the worst I have ever experienced. I had to set up a second location for my employer down the road. And it somehow got linked to my account. Tried to separate it and they say it has to stay on my account for 90 days, or remain inactive for 120 days... Meaning my employer has no Internet/phone for 4 months or I pay for it from my own pocket for 3 months. No wiggle room for a flaw in there system.

Starlink pretends they are good but from all my research on them they are at best average. While I haven't used their services they charge 40 euro a month for a 50GB data and they think that that's good. Lol while cosmote will give you unlimited Internet For a 25 euro a month 🤣 sorry but no thanks I won't be going with them, and reading the reviews here I guess a lot more won't either

Using this service for about 13 months now. Live in a rural area in the midwestern US. When we put in a location with little to no obstructions to the sky we will get excellent speeds for downloads. And the uploads are good enough for our use. Sustained we can get about 100mbps down and 5mbps upload. The speeds can burst to much faster than that on occasion for us. We do get regular outages that last 1-3 minutes, but this happens between 3 and 4 am our time so we are not affected. We go camping several times a year and have taken the dish with us and it works well too in state parks with no cellular service. Caveat being it needs line of sight to the sky. If we are camping with lots of trees around it won't work. Got a cable extension so we could set it up in the fields just outside the forest. Nothing to complain for this service, 5 stars. Only complaint so far is the price. In our market it is 150 per month, and just recently increased to 165. Since they are the only reliable high-speed internet we use them. We are happy customers.

We travel in our RV full time and needed something for when we didn’t have cell service or hot spots. Starlink has been helpful. Last week the wind blew our antenna down and broke it. We have tried numerous times to fill out a ticket request for customer service but they keep canceling them. We have not been successful in getting any help from Starlink customer service.

I have connection drops, slow speeds and customer service is useless! I speak with someone else every minute on the same ticket. I feel i have a faulty unit or something is wrong but nobody is helping. I have sent pictures of everything installed correctly and yet all they say is everything is fine on their side. A complete waste of money, advertised great speeds but my mobile data has better performance than starlink!!!! So disappointed in it all!

Absolutely rubbish investment, over priced at best. In bad weather, the Internet becomes casper the unfriendly ghost, as someone who relies on great Internet to be able to work from home, this has been a very unwise decision and waste of money and I wish I had known I'll go through all of this stress when i decided to buy this device. I would've saved myself that money.

Not good. Very unstable. Sometimes had bad connection even when the weather is clear. Slow response time from their team on the app. I'm rethinking the investment

I've had Starlink now for six months. It's great... when it works. I live on the UK south coast. The Starlink dish was professionally installed and strategically positioned on my chimney, with ZERO obstructions and unhindered view of the sky 24/7. Connection can be intermittently lost or of low quality at times. This being said, my previous supplier, BT, was shocking, with some days I was lucky pulling in 9MBPS download speed. So, whilst Starlink is much better, I would expect to have unrivalled connection speed 24/7 without blackouts... Perhaps it will get better in time, but for now, I don't have much of a choice.

Watch out buying used equipment they won’t help you activate it if it still under sellers account. There is no way around this I lost $300 for Starlink decorations I provided bill of sale but it doesn’t meen anything so frustrating it’s definitely a whole other experience

It is like pulling teeth trying to get something from customer service. I have returned a kit, long cable as well as adapter pole in a brand new, unopened condition. I never even unpacked because they JUST installed fibre in my area as I ordered the Starlink. So my first issue was it was already difficult to get a return slip from starlink for a full refund. (I paid €585 for all of this!) ... Long story short, after lots of messages back and forth I finally received PART of my refund (€415). I am still missing €170 and I am still in back and forth messages with them. I followed their directions to the T and still they keep asking me for tracking number, etc. I would NEVER, EVER recommend this company to anyone, regardless of how good the internet might be. As soon as an issue arises, you're screwed as after-care / customer service is basically non existent. To be honest, I'm not even sure I'm talking to real people as the answers to my messages are always vague and only partially answered. I believe I am talking to bots or some other form of AI.

Spanish customer here. Installation on roof 1h. Activation 5 min. Updating 3 min. Only spend 1h 10min to establish an internet connection up to 220 Mbit.
But be aware of hidden fee and don't trust billing page about monthly costs
Same time I have a fiber line in my home, and the local internet provider wasn't able to connect me for the whole month, just because his employers were too lazy to do their job and just skipped new clients.
Choose wisely.

The service has been great thus far. No up and down speed. It's stays the same all month. 20 times better than viasat! It was a hassle at first because we did not know we needed to keep the box until everything was set up and service connected, but it was a simple exchange of all equipment for new equipment in the box at best buy. I wish starlink had a customer service line but geek squad was okay.

First off this is a freaking joke of a company with no options to contact support. Created a ticket 3 days ago and still no response. Cancelled my subscription because service was terrible and they continue to charge my account. Would not recommend unless you are truly desperate for internet. Bad service and absolutely no customer support

Starlink has absolutely no costumer support do not buy it.

We have Starlink because there is no other option. But they are bringing fibe to our area so I can't wait to switch. Their customer service is non existent. And the internet quality is not great. It drops out regularly throughout the day even in clear skies. In a storm, we are guaranteed to not have internet. It's hard to make a living like this but we cant afford to live in a big city anymore.

Router burns out, sent a new one, now the dish serial number is required to make the system work, but it’s 9m up a ladder and I have no way to access it. Customer service don’t care, now I’m out of options and have a very expensive satellite system that is just a fancy chimney decoration!

Starlink is kinda cool, no where too hook up Ethernet for connecting other devices, also too much cords.. DO NOT get the Starlink MINI, they will charge you $30/mo at first to add on then as soon as you use their very limited data they charge you $250/mo plus your $150/mo you already pay, so basically $400/mo just to search Google. It is a joke and the biggest rip off ever, I think Elon needs to come back down to earth or stop ripping people off!!!!! I hate his yuppie companies, such a loser!

I bought the Gen 3 dish and wasn't able to get wifi. There is NO customer service support available. I paid 2 months worth of subscriptions ($300) and was never able to make it work. I'm returning this. Unless you're an IT expert, and can trouble shoot issues yourself, DO NOT BUY STARLINK!