Stan Reviews 1,959

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,175 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, friendly staff who provide quick and effective responses. Many people highlight the user-friendly experience and the overall quality of the service, noting how easy it is to set up and manage their online stores. However, some people mentioned experiencing issues with customer service, citing slow responses or a lack of clarity regarding certain problems. A few other people also felt that the company's growth has led to a decline in core functionality and support, with some reporting difficulties with order fulfillment and unresolved issues with customer service.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's responsiveness,... See more

Response time

Clients share positive opinions on response times, with many reviewers praising the speed and efficiency of... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform's intuitive and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer support. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing app and truly fantastic customer experience. I spoke with Charlie and Sidney in the support team, they answered so quickly and were so helpful with sorting a payout issue I had due to a change... See more

Company replied

Rated 5 out of 5 stars

James was honestly amazing. I reached out because I’d accidentally initiated a cash out and was a bit stressed about it, but he handled everything so smoothly from start to finish. He was really frie... See more

Company replied

Rated 5 out of 5 stars

Stan has been solid for my business since I started using it. Although there have been some glitches in some products and pages on the user's end, everything has been smooth. I would be happy if... See more

Company replied

Rated 5 out of 5 stars

Stan Store has a great customer services team who are available to walk you through any issues, and who are prompt in their replies. The Store itself is very user friendly, with options to customise l... See more

Company replied


Company details

  1. #25 of 336 best companies in Software Company

Written by the company

Stan is the ‘Shopify for Content Creators’, empowering anyone to make a living working for themselves on the internet. We're not just a link in bio site, with our all-in-one store you'll have the ability to sell digital products, offer group and coaching calls, sell recurring memberships and much more! Everyday, thousands of the Internet's biggest Creators, use Stan to build their "all-in-one" Creator Store and run their Creator Business so that they can work for themselves, doing what they love.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stans customer service replies promptly…

Stans customer service replies promptly and goes above and beyond in making sure you have the help you need to succeed. It’s nice to experience great customer service again.

March 2, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Mark, thank you so much for sharing your experience 💜 I'm delighted our team could provide the support you needed!

Rated 5 out of 5 stars

I was trying to log into the Stan…

I was trying to log into the Stan account for the first time. There was an error message saying my email address was already taken. 🙄 I did not understand because I had not made an account yet. Fast forward I reached out to Stan by email to find out the issues. I received an email from Manuela that explained when I purchased “the boss suite “ an account was automatically made.🤪 who knew!! The information on how to reset my password were included in the email and it all went well. Just want to give a shout out to Manuela and the Stan staff for the quick response and the very helpful email!!

February 28, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Laurie, I'm delighted that Manuela’s support turned a confusing moment into a simple fix. Your kind words are greatly appreciated! 🫶

Rated 5 out of 5 stars

Very easy to use and support staff…

Very easy to use and support staff really answers your questions very fast or comes up with a great solution.

February 28, 2026
Stan logo

Reply from Stan

It’s wonderful to know the platform’s ease and the team’s quick solutions have made things simple for you. Thank you for sharing your experience! 💜

Rated 5 out of 5 stars

I had a problem (that I’d created!) and…

I had a problem (that I’d created!) and Ida at Stan Store was so helpful and friendly. If only all businesses had Stan Store’s customer service!

March 1, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Lou, thank you for sharing your experience. Ida will be so glad her friendly and efficient care made everything easier for you! 😊

Rated 5 out of 5 stars

Easy to use

Easy to use. Great tech support. Quick response time.

February 28, 2026
Unprompted review
Stan logo

Reply from Stan

Thank you for sharing your experience! 💜

Rated 5 out of 5 stars

The support at Stan is just amazing…

The support at Stan is just amazing they really care about their creators. Real people get back to you and I really feel so supported.

February 28, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Natasha, we're so grateful for your kind words! It’s fantastic to hear the team’s genuine care and quick help left you feeling valued 🫶

Rated 1 out of 5 stars

Stan store is a fraud.

Stan store is a fraud.
They charge you once and then every few days until the scam your bank.
People who work for it are bots.
Same words, different names.
The company "passes the buck" when you question its practices.
It does not work with you!
It SCAMS and steels your money.

January 30, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Robert,

Thank you for taking the time to share your experience. I appreciate the opportunity to clarify what may have happened and help point you in the right direction.

I'd love to clarify that Stan Store is a platform that allows independent Creators to sell their products and services directly to their audience. This means that purchases are made with the individual Creator’s store, and they are the ones who manage their products, subscriptions, and refund decisions.

While we’re not able to authorize refunds on behalf of Creators, our team is always happy to help guide fans toward the best next steps. We’ll be reaching out to you directly to help walk through options such as reconnecting with the Creator and reviewing the best path forward.

We truly appreciate you bringing this to our attention, and we’re here to help however we can. Thank you again for your feedback, and we wish you the very best 💜

Rated 5 out of 5 stars

A Huge Time-Saver for My Business

I’ve had a great experience with Stan Store so far. Having an automated system in place to run on autopilot is both convenient and a huge time-saver. It replaces a lot of the back-and-forth of answering emails and pitching 1-on-1 services or products. The dashboard is clean, simple, and straight to the point, and the platform is very user-friendly. Overall, it’s a strong tool for any growing brand.

February 25, 2026
Stan logo

Reply from Stan

Hi Tiffany, thank you for sharing your experience — it’s wonderful to know the automated system and clean dashboard have helped save you time while keeping things simple! 🎉

Rated 5 out of 5 stars

I had an issue with my affiliate links…

I had an issue with my affiliate links on Stanstore, and Sidney and Eline helped me incredibly quickly. They were kind, patient, and made sure everything was resolved smoothly. It’s rare to receive support that feels this personal and genuinely helpful. I’m very grateful for their assistance!

February 26, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Cam, your feedback is such a boost — it’s wonderful to know Sidney and Eline’s patience and proactive care made your experience positive 🙌

Rated 5 out of 5 stars

Stan is so easy to use

Stan is so easy to use, even as someone with no tech skill or experience.

February 27, 2026
Stan logo

Reply from Stan

Thank you for sharing your experience, Kristen! 💜

Rated 5 out of 5 stars

Invoice issues

I reached out to Stan for a few changes to my invoice statement and I was genuinely impressed. The response was fast, the communication was clear, and everyone was so kind and helpful throughout the process. It made something that could have been complicated feel incredibly easy. Truly a wonderful experience and I can wholeheartedly recommend them.

February 27, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Mariam, thank you for highlighting the team’s fast and clear communication — it’s great to know their support made your experience seamless! 🎉

Rated 5 out of 5 stars

The best platform I’ve used

Amazing service, prompt response from customer service, great platform with great interface, the kindest founders and just perfect in every way. I wouldn’t use any other platform or have it any other way. I’m a happy and pleased client. Thank you to everyone that’s contributed to such an amazing platform. Truly happy to be here.

February 27, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Amy, I'm so happy that the platform, and the entire team have all come together to make your experience so fulfilling. Your feedback inspires us! 💪

Rated 5 out of 5 stars

Life saver for creators

Ive been using Stan store for over 1.5 years and its amazing. Easy to start selling products and subscriptions.
But most importantly, if you have questions, the support is incredible, fast professional and proactive.
Special thanks to Charlie, Michelle, Ipinmi and Arissa who went above and beyond to help me

February 27, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Mikolaj, knowing that the platform has served you well and that our support team provided fast, proactive help is exactly what we strive for. Your kind words are greatly appreciated! 🎉

Rated 5 out of 5 stars

Eline V was so helpful and efficient

Eline V was so helpful and efficient! She replied back to me so quickly and looked into the issues I was experiencing. Within hours the problem was sorted out!
Stan truly have one of the best customer service team. They are always so helpful and efficient.
Thank you - I really appreciate all your help!

February 26, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Samantha, I'm delighted that Eline’s support left you feeling confident and cared for. Your feedback is truly appreciated! 🫶

Rated 5 out of 5 stars

I reached out on a Wednesday evening…

I reached out on a Wednesday evening (about 8 pm). I got a response back within an hour (Thank you Nikki) with a detailed answer with 3-4 screenshots explaining the answer.

A quick and in-depth response. Really impressive!

February 25, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Adam, it’s wonderful to hear that Nikki’s timely response and step-by-step screenshots gave you the clarity you were looking for 💪

Rated 5 out of 5 stars

I am excited to sell my courses on a…

I am excited to sell my courses on a platform that doesn’t cost me much each month. The Stan Store platform is easy to navigate, and their customer service is quick to respond and very helpful.

February 25, 2026
Unprompted review
Stan logo

Reply from Stan

HI Delena, I'm so glad the platform’s simplicity and our responsive support team have made selling your courses smooth and enjoyable. Your feedback means a lot! 🙌

Rated 5 out of 5 stars

Great customer service

Great customer service, straight away get the issue sorted, keep you in the loop of everything what is happening with your account. Would definitely recommend

February 26, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Tiffanie, thank you for sharing your experience — our team is thrilled to have kept you updated and resolved things quickly. Your recommendation means the world to us! 💜

Rated 5 out of 5 stars

The customer service is phenomenal

The customer service is phenomenal! I had a slight issue and I was contacted immediately with solutions and support. I even received a follow up and it was greatly appreciated!

February 25, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Quantayah, Thank you so much for sharing 💜 I'm thrilled to hear our team could provide quick solutions and follow up!

Rated 5 out of 5 stars

I had an issue with my Stan store…

I had an issue with my Stan store account and sent an email. I was impressed by the responsiveness of the staff regarding my issue. Shout-outs to Nikki, who helped me understand what was going on and gave clarity. I finally have my account set up and can't wait to do great things on the Stan Store site.

February 23, 2026
Unprompted review
Stan logo

Reply from Stan

Hi Anita, I'm delighted to hear that Nikki was able to provide clarity and get your account all set up - she's a gem! Thank you for sharing 🥰

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look