Soundbright Reviews 

232
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable pricing and exceptional sound quality, noting that the lightweight devices are remarkably comfortable and very easy to set up. Many people find these hearing aids to be a wonderful, budget-friendly alternative that significantly improves daily conversations and overall listening experiences. However, some reviewers were not happy with the customer service, mentioning frustrating difficulties in reaching a human representative or getting timely assistance over the phone. A few other people also felt that purchasing necessary replacement parts like ear domes was unnecessarily complicated and poorly supported.

What people talk about most

Product

People report overwhelmingly positive experiences with the product, highlighting significant improvements in... See more

Quality

Customers report a high level of satisfaction regarding the quality of the hearing aids, praising their... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how comfortable and easy they are to... See more

Price

Clients share positive opinions on price, highlighting that they acquired quality hearing aids at a fraction... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Need to better Operate between programs. Sound quality pretty good. Probably better with feature manipulation. Problem: seems not to hear phone calls or respond to callers. Is there an.app?

Company replied

Rated 4 out of 5 stars

I do not hesitate putting the device on. I generally will will use the lowest setting. I am adjusting to back ground sound. At this time, I sometimes have a hard time when having a conversation. I kno... See more

Company replied

Rated 5 out of 5 stars

When my Soundbright aids arrived I took out the aids I 'd been using about a month and put in the Soundbright minis. The difference was night and day! The background noise which had been present was... See more

Company replied

Rated 5 out of 5 stars

Soundbright had Sony in the canal hearing aids at such a good price, I wasn’t sure they are a legit website. I checked them out and yes! They are a trusted website with great reviews. I ordered my S... See more

Company replied


Company details

  1. Hearing Aid Store

Written by the company

Soundbright offers advanced FDA-registered digital hearing aids starting at $99 — no prescription needed, no audiologist appointment required. Every order comes with a 45-day money-back guarantee. If it's not right for you, send it back for a full refund. The reviews below will tell you the rest.

Our Promise to You

Written by the company

45-Day Money-Back Guarantee
Not satisfied? Send it back within 45 days for a full refund. No hoops, no hassle.
Real Speech Clarity at Every Price
Every Soundbright device is FDA-registered and built to help you hear conversations clearly again — not just make things louder.
Start Small, Upgrade Anytime
Try the Mini at $99. If you decide you want more features down the road, upgrade to Discovery or Horizon Pro — and what you already paid comes with you.

Contact info

Better Hearing Made Simple

Hear life's moments again. Starting from $99.

4.2

Great

TrustScore 4 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(232)

136 reviews in the last 12 months

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Rated 1 out of 5 stars

don't waste your money on the minis

don't waste your money on the minis. If you are lucky they will last 30 days. I have had three pair, the last ones lasted 9 days. The keep you going until the 45 day warr. is up. These are junk. When the do work they whistle at any little noise or movement. There must be something better than this junk on the market. I threw away $120

February 21, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Terry - Thank you for sharing your experience. We're very sorry to hear about the repeated issues you've encountered. This is certainly not the experience we want any customer to have. We'd appreciate the opportunity to review your account and see what options may be available to help resolve this matter. Please contact me directly at ronney@soundbright.com and reference this review so I can personally investigate your case. We value your feedback and hope to have the chance to make this right.
- Ronney, Soundbright

Rated 1 out of 5 stars

I have been trying for days to talk to…

I have been trying for days to talk to a support person. I am convinced that they do not exist. I called today at opening time of 9AM and was soon told that no reps were available for fifteen minutes. this is the worst support I have seen in my lifetime.

July 1, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Richard - I'm sorry you've had trouble reaching our support team. This is not the experience we want our customers to have. I'd like to personally help resolve this. Please email me directly at ronney@soundbright.com or contact us at info@soundbright.com, and I'll look into your situation right away. We also have support resources available on our website for immediate assistance. Thank you for your feedback, and I hope we can make this right.
- Ronney, Soundbright

Rated 1 out of 5 stars

Poor Communication

Chat and email is through AI and not helpful, was unable to speak directly with person on the phone. When attempting replacement of Soundbright Mini the rep. only wanted to credit me the half off amount paid, not half of the price that I paid for 2 sets. I do not think that AI understood.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the hearing aids

Very pleased with the hearing aids. They even work well in noisy environments. If I had a complaint, it would be the bluetooth could have a better range. When I walk away from the source, it cuts out after about 10'.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Better hearing is here!

I chose Soundbright through Hear.com because I had read about their new technology, specifically to focus on conversations. I was pleased with the crisp delineation of speech sounds with the Horizon One I had purchased, as well as with the very reasonable price. At first I thought it was a partial payment; but no, that was the full price. I have been wearing hearing aids for about 10 years and appreciate the advanced technology in the Horizon One. Thank you, Soundbright and Hear.com you're doing a great job. God bless you all.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

The affordable price and they are FDA…

The affordable price and they are FDA registered. I get crystal clear hearing and comfortable fit you hardly know you are wearing them. Worked right out of package that they were shipped in.

May 28, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Lynn— crystal clear sound, comfortable fit, worked right out of the box, and FDA registered at an affordable price. You just wrote our best ad. Really glad they've been everything you needed.
— Ricardo, Soundbright

Rated 2 out of 5 stars

I'm looking into a set but not being…

I'm looking into a set but not being able to talk to someone, not seeing much descent info about them and it looks like I can't get replacement cones, according to your part lists. I see much I like about them, but with the lack of descent support I think I have to go somewhere else. Was looking at the horizon one or pro

May 27, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi David— all fair concerns and I want to address them directly. Replacement cones are absolutely available and we have real people ready to help — you can reach us through live chat on our support page, call (855) 625-4327, or email me personally at ricardo@soundbright.com. Happy to walk you through the Horizon One and Pro so you can make the right call for you.
— Ricardo, Soundbright

Rated 5 out of 5 stars

I recently finished Radiation Therapy

I recently finished Radiation Therapy. While going through the process my TV sound bar went “bad”. So I purchased another, only to have the same problem. The sound was terrible. I had the problem 3 more times. I was not ready to give in to my hearing problem, until Soundbright came along.
I have tried OTC hearing aids in the past, they were the worst. I mean THE WORST!
Since I started wearing Horizon I can not only hear my TV without turning the sound up, but I can hear the birds singing and people talking!
I’m truly grateful for this technology. Thank you very
much!!
Jack Oster

May 27, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Jack — first, thank you for sharing something so personal. Going through radiation therapy and dealing with hearing loss on top of it takes real strength. The fact that you can now hear the birds singing and people talking again — that's why we do this. Really glad the Horizon came through for you. Wishing you all the best on your recovery.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Helping out the wife...

I really only use them while i watch T.V. in the evening.
This things really make a difference, I'm here to tell ya...

May 18, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Steve — Really glad they're making a difference. Thanks for spreading the word!
— Ricardo, Soundbright

Rated 4 out of 5 stars

I traded in a pair of Discovery Hearing…

I traded in a pair of Discovery Hearing Aids for the Horizon One Hearing Aids. It took a little longer than I liked to send mine in until I received the new ones. The wait was worth it, the new ones work so much better. I’m glad I did the trade.

May 22, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Harold — glad you stuck with it through the wait and that the Horizon One made it worth it. We hear you on the turnaround time — that's something we're working to improve. Really happy the upgrade is making a difference for you.
— Ricardo, Soundbright

Rated 5 out of 5 stars

These hearing aids have been life…

These hearing aids have been life changing! Process was super smooth and customer support has been helpful regarding cleaning and maintenance. I would recommend these to everyone!

May 21, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Jane— life changing is everything we work toward. Really glad the whole experience has been smooth from purchase to support. Thank you for recommending us — that means the world.
— Ricardo, Soundbright

Rated 1 out of 5 stars

My one star is not a judgment on your…

My one star is not a judgment on your hearing devices. I have had increasingly greater confidence wearing your hearing devices, and have always rated then with five stars. The one start is for your use of the lure of a free maintenance kit for an "honest evaluation." Honesty is not engendered by such influences.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Good Price - Good Product

I was able to find affordable hearing aids that seem to work well! Still getting used to them and trying to remember to charge them when not wearing them.

May 19, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Bob and Karen — we know how much it means to finally find something affordable that actually works. Stick with them — the adjustment period is real but most people tell us it all comes together within a few weeks. If you ever need help along the way, we're right here. Really glad you took the chance on us.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Sound clarity was really good,easy to…

Sound clarity was really good,easy to use for modes and volume adjustment

May 19, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Richard — clear sound and easy to adjust right from the start. Really glad it's been a smooth experience. Glad you have been enjoying them!
— Ricardo, Soundbright

Rated 5 out of 5 stars

When my Soundbright aids arrived I took…

When my Soundbright aids arrived I took out the aids I 'd been using about a month and put in the Soundbright minis. The difference was night and day! The background noise which had been present was GONE! My hearing returned to normal and I can hear conversations and understand what everyone is saying. I have even forgotten to take them out when preparing for bedtime.

May 4, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi David— night and day from the very first wear, background noise gone, and forgetting to take them out at bedtime. That's everything right there. Really glad the Minis gave you your hearing back.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Sincere Customer Service

I have not had the need to contact Soundbright’s customer service department, but I am confident customer service is their top priority. How, you ask? With reasonable maintenance, the hearing aids work every time I put them in my ears. Product reliability is the sincerest form of customer service IMO.

May 15, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Thomas— "product reliability is the sincerest form of customer service." We may borrow that one. You nailed it. Really glad they work every single time. That's exactly what we're going for.
— Ricardo, Soundbright

Rated 5 out of 5 stars

this is a great product.

very easy shopping very easy check out, got just what I needed eith no problems, fast shipping, I would recommend them to everyone with a hearing problem.Azzie Hall

May 14, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Azzie — easy shopping, fast shipping, and got exactly what you needed. That's the experience we work hard to deliver. Really appreciate you recommending us to others.
— Ricardo, Soundbright

Rated 5 out of 5 stars

I have been using the Soundbright…

I have been using the Soundbright Horizon Plus OTC hearing aids for about three weeks now. They are exceptional hearing aids for not being prescription. They are better than my $2,000 prescription hearing aids. I had no problems setting them up and getting used to them. I would definitely recommend these aids as well worth the money and would definitely purchase them again. I appreciate the 45 day no risk guarantee.

May 11, 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Leon— outperforming $2,000 prescription hearing aids is honestly the best thing we could hear. So glad the setup was easy and that the 45-day guarantee gave you the peace of mind to try them. Thank you for trusting us.
— Ricardo, Soundbright

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