Customer service was super nice and Will help you wherever they can! Took a little long and i dont need 10 reminders that my package is coming from China with al Chinees Words and directions like im b... See more
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Review summary
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Reviews shaping this summary
I’ve been wearing this gear all season as a freestyle skier and snowpark shaper, and it’s been amazing. It’s warm, waterproof, and super comfortable — even during long days in tough conditions. It all... See more
Company replied
I have been purchasing ski outfits from snowears for three years now. If you have any questions or issues they respond in a timely fashion! I accidentally ordered the wrong ski pants & emailed them &... See more
Absolutely love snowears clothing, the material/fabric is so comfortable! Their pants are perfect for that baggy style and the elastic waist with drawstrings is so handy. They are also so warm, obviou... See more
Company details
Written by the company
Designed for style, comfort & performance. Your favorite snow outwear for less. Worldwide Shipping✈️📦
Contact info
3540 Wilshire Boulevard, 90010, Los Angeles, United States
- services@snowears.com
- snowears.com
3.8
Great
201 reviews
Replied to 71% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great outerwear and good communication
Very legitimate company with amazing outerwear products! I have 2 kits from them and both are still surviving some intense park riding just fine. Much better than some very popular brands even. Always ship my stuff to Austria and haven’t had an issue yet. Great company all around :)
May 7, 2026
Unprompted review
Reply from snowears.com
Hi Phun,
Thank you so much for your wonderful review! 💛 It’s always our goal to make every experience as smooth and positive as possible.
We can’t wait to have you shop with us again and hope your next order is perfect in every way. Thank you for choosing Snowears!
Warm regards,
SnoWears Customer Support
Best ski pants
Best ski pants I've ever had, so warm and the quality is well worth the money!!
March 11, 2026
Unprompted review
Reply from snowears.com
Hi Zheng,
Thank you so much for your wonderful review! 💛 It’s always our goal to make every experience as smooth and positive as possible.
We're happy to know you love your ski pants and we can’t wait to have you shop with us again and hope your next order is perfect in every way. Thank you for choosing Snowears!
Warm regards,
SnoWears Customer Support
Speaking to Mary at customer service…
Speaking to Mary at customer service was such a delight. She listened to the error on my delivery and sent me my replacement without any issues even when my delivery was not covered by Route. She’s the best
March 23, 2026
Unprompted review
Reply from snowears.com
Hi Brandon,
Thank you so much for your wonderful review! 💛 It’s always our goal to make every experience as smooth and positive as possible.
We can’t wait to have you shop with us again and hope your next order is perfect in every way. Thank you for choosing Snowears!
Warm regards,
SnoWears Customer Support
Great Product and Customer Service
We received a great ski jacket - quality, fit, style is fantastic. Excellent communication from customer service and they went the extra mile making sure our order was just what we needed. We’ll be ordering from them again and I definitely recommend!
March 23, 2026
Unprompted review
Reply from snowears.com
Hi Dawn,
Thank you so much for your wonderful review! 💛 It’s always our goal to make every experience as smooth and positive as possible.
We can’t wait to have you shop with us again and hope your next order is perfect in every way. Thank you for choosing Snowears!
Warm regards,
SnoWears Customer Support
Serius website and correct people.
Serius website and correct people.
24/7H In.
These pants are fire 🔥
can’t wait to ware it next season…
March 30, 2026
Unprompted review
Reply from snowears.com
Hi there,
Thank you so much for your amazing review! We’re thrilled to hear you’re loving your new pants 🔥 and appreciate your kind words about our team and website. Knowing that you’re excited to wear them next season really makes our day! ❄️
We can’t wait to see you enjoy many adventures in your Snowears gear, and we’re always here if you need any tips or support.
Warm regards,
SnoWears Customer Support
Feels like a scam
Feels like a scam. I ordered 2 jumpsuits at a cost of over £550. They didn't arrive on time so I paid their shipping costs to return the items back to them.
Then I find out they charge 8% additional fee to refund any item due to 'handling costs'. Given the expense of the original items, this came to just under £50. Which is insane!! With their return costs, at £10 each because they sent the items separately, it cost me around £70 for the pleasure of not even opening the items and sending them straight back. Avoid this company.
March 26, 2026
Unprompted review
Reply from snowears.com
Hi there,
Thank you for sharing your experience, and we’re truly sorry to hear about your frustration. We completely understand how disappointing this situation must feel, especially given the cost involved.
We’d like to clarify that our refund policy — including the 8% restocking fee and the responsibility for return shipping — is clearly outlined on our website prior to purchase. The restocking fee helps cover return handling, processing, and part of the original shipping cost that we covered when sending the items to you.
We understand that return costs can feel high, and we sincerely apologize for any inconvenience this may have caused. For customers in the US, we do offer prepaid return labels to help make the process easier.
That said, we truly value your feedback and will continue working on improving our service and overall customer experience.
Thank you again for taking the time to share your thoughts.
Warm regards,
Snowears
Beyond great!
The items vast variety of items and styles available is beyond great! What's even better is their customer service, especially Mary!
She's been of amazing help regarding items chosen and questions regarding the items themselves.
The order received came in solid packaging, and the garments themselves are truly of high-end material!
March 23, 2026
Unprompted review
Reply from snowears.com
Hi Kyle,
Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed the variety of styles and that Mary was able to assist you—she’ll be delighted to hear your kind words. 🌟
We’re glad your order arrived safely and that the garments meet your expectations. At Snowears, we always strive to provide high-quality gear and a seamless shopping experience, so it’s fantastic to know we hit the mark for you!
We look forward to helping you find even more favorites in the future.
Warm regards,
SnoWears Customer Support
Great product but stressful return process
The product was great but unfortunately, didn't fit. The return was stressful - you have 7 days but have to send pictures and wait for a response and then still get it postmarked within the 7 days. Once they receive it they then take two weeks to review and approve the return. I had the jacket on for less than one minute and was sweating that they were not going to approve because the process was so drawn out. In the long run, I'd rather deal locally or with a company that makes returns easy.
February 26, 2026
Unprompted review
Reply from snowears.com
Hi there,
Thank you for sharing your experience, and we’re glad to hear you liked the product itself. We’re truly sorry that the return process felt stressful—your feedback is important, and we understand how time-sensitive returns can feel overwhelming. 😔
Our 7-day return policy, along with photo verification, is in place to ensure a smooth and accurate process for all customers. That said, we’re always looking for ways to make returns faster and easier, and your comments will help us improve.
If you’d like, please reach out directly to our support team at services@snowears.com, and we’ll be happy to assist you personally to make the process as smooth as possible. We truly hope to restore your confidence in Snowears for future purchases.
Warm regards,
SnoWears Customer Support
Amazing work
Amazing work! I ordered the wrong size unfortunately and the team was so nice and helpful, they immediately reach back to me and offered multiple options how we could fix the problem. I’m so grateful! Definitely will order again from this shop, good shop, work and especially amazing team, thank you!
March 11, 2026
Unprompted review
Reply from snowears.com
Hi Ivana,
Thank you so much for your wonderful review! We’re thrilled to hear that our team could assist you and provide helpful options for your order. 💛 It’s always our goal to make every experience as smooth and positive as possible.
We can’t wait to have you shop with us again and hope your next order is perfect in every way. Thank you for choosing Snowears!
Warm regards,
SnoWears Customer Support
Issues cancelling orders, but they do work on resolving issues for you
UPDATE: due to this review, the customer services team did extend the return window and waved the 'return and handling fee' as a goodwill gesture. The return process was lengthy, and I have only just received the refund a month after placing the order, but I do appreciate the care and extra attention from the customer service team in the end. The product itself seemed good too, nice warm trousers, looked like they would be as waterproof as stated, can't fault the product.
Revised rating from 1 star to 3, I think the cancellation process should be smoother, but the customer service and products are good for the price.
ORIGINAL REVIEW:
I ordered some snow pants and tried to cancel the order within 10 minutes of making it. I emailed customer services, and they didn't respond till a day later, asking me if there was anything they could do to keep the order (re-sizing etc), I said no please just cancel as requested (replying almost immediately).
Another day passes before I get a reply, at which point the shipment has already left the facility and it's too late to cancel now.
They suggested returning the item once it arrives, but this will cost me in postage, and I am out of the country the week they are due to arrive, so I will miss their very slim 7 day return window.
So basically you can't cancel an order or they will drag their feet until the order has shipped and it's too late to do anything.
February 25, 2026
Unprompted review
Reply from snowears.com
Hi Charlotte,
We’re very sorry to hear about your experience and truly appreciate you sharing your feedback.
We’d love the opportunity to make things right—please reach out to us directly at services@snowears.com, and our team will be happy to assist you personally.
Warm regards,
SnoWears Customer Support
Item didn’t arrive in time for our ski…
Item didn’t arrive in time for our ski trip, shipping time was over 3 weeks. We sent repeat messages to find to find out about shipping timing but never received any clarity. We had to go and get an additional snow suit for my daughter for another vendor.
The suit arrived while we were on the trip. I initiated the return as soon as we got back from the trip but was told it was outside of the one week window
Don’t trust them - the customer service is horrible and now we are stuck with a $300 snow suit we don’t need
Just go to sports basement
February 24, 2026
Unprompted review
Reply from snowears.com
Hi Sohan,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially with your ski trip. We’ve searched our records but unfortunately, we can’t seem to find any emails from you regarding this order.
We truly appreciate you sharing your feedback, as it helps us improve our shipping and customer service processes. We’d love the opportunity to make things right—please reach out to us directly at services@snowears.com, and our team will be happy to assist you personally and find a solution.
Thank you for your patience, and we hope to restore your confidence in Snowears.
Warm regards,
SnoWears Customer Support
Super support
I had a problem with sending back cloths which didn‘t fit. The support was excellent and very friendly.
February 18, 2026
Unprompted review
Reply from snowears.com
Hi Alexandra,
Thank you so much for your wonderful review! 💛 It’s always our goal to make every experience as smooth and positive as possible.
We can’t wait to have you shop with us again and hope your next order is perfect in every way. Thank you for choosing Snowears!
Warm regards,
SnoWears Customer Support
Trying to return the ski jacket…
After submitting my review Snowears contacted me apologising about the delays and finally managed to do my return today 23/02/2026. Thank you Mary for your assistance.
Received the ski trousers and jacket but unfortunately jacket was too big. Tried to return providing photos as requested but I get the exact same email saying that “photos did not meet their clarity standards”. You can see the tags, read the tags, photos of the jacket front and back and original packaging. First return request on the 10th of February 2026, second request for return 12th of February with more photos and the third request today 14th of February with a total of 12 photos.
They state that returns are acceptable within 7 days from delivery date not 30 days from purchase
February 14, 2026
Unprompted review
Reply from snowears.com
Hi Theodora,
Thank you for taking the time to share your experience, and we truly appreciate your patience throughout the return process. We’re glad that our team was able to assist you and help get your return completed. 💛
We completely understand how the repeated photo requests and timeline could be frustrating. Our goal is always to ensure returns are processed accurately and fairly for all customers, and your feedback helps us identify areas where we can improve and make the process smoother.
We hope you’re enjoying your ski trousers, and we’d be happy to assist with any future orders to make your experience seamless.
Warm regards,
SnoWears Customer Support
Utterly annoying and unprofessional…
Utterly annoying and unprofessional company. Takes forever to receive items. It ships from China and not US, whilst mentioning it has warehouses in Europe. Returns - the function doesn’t exist despite saying it does. Communication - equally not a function that works. After confirming to me return, did absolutely nothing. Shipped the return item twice, wasting £60-70 in total. Both times the item was returned to me because designated person at Snowears failed to communicate with shipping companies to receive it. Absolutely disgusting experience!!!
January 28, 2026
Unprompted review
Reply from snowears.com
Hi Sergey,
We’re very sorry to hear about the frustration you experienced with your order and returns. We completely understand how upsetting delays can be, and we truly appreciate you sharing your feedback.
We would like to clarify, that we strive to be transparent to all our customer. As per our International Shipping Policy, we operate from warehouses in California, USA, and Shenzhen, China, and we always aim to ship items from the location that best suits the product and destination. This policy is clearly outlined on our website prior to purchase. You may check more details as well here: https://snowears.com/pages/international-shipping
We’d love the opportunity to make things right—please reach out to us directly at services@snowears.com, and our team will be happy to assist you personally and resolve any outstanding issues.
Warm regards,
SnoWears Customer Support
Good quality and mega styleee
January 28, 2026
Unprompted review
absolutely love this brand i’ve had so…
absolutely love this brand i’ve had so many “ski” jackets before that really restricted movement or at some point had snow seep through but snow wears jackets and pants were suuuuuper good at keeping the snow out+ they actually look so cool on the slopes the colours pop so well
December 19, 2025
Unprompted review
Returned a coat because size was too big…
Returned a coat because size was too big. Had to pay for shipping. Once the coat arrived at the facility no one would pick it up . I tried contacting snowears by email but no answers. I paid 200 and some$ for a coat plus shipping to return it and now might never get the coat back… what a scam
January 22, 2026
Unprompted review
Terrible quality
The ski jacket I purchased literally fell apart after its first use on a 1 week trip. Poor quality. When I asked for a replacement or to cover the cost to have it all restitched they refused as I needed to notify of damages within 7 days of receiving the order 😆
January 5, 2026
Unprompted review
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