Sitejabber promised to email me as soon as my review is "published for the world to see, typically within 48 hours." This promise was made 11 days ago. I wrote to Sitejabber to find out what the d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sitejabber is a broken platform. My profile has been stuck at 60% for weeks. I tried to upload information, add content, and complete my setup, but every time I click “Add”, the site crashes or shows... See more
Company replied
Oh my god I rarely write reviews...this is why. I went to the bother of writing a review when prompted from green motion site. I wrote a detailed review and then had to dig out my booking reference. T... See more
Company replied
I’ve found writing reviews on this site to be frustrating. Even after submitting a review along with proof of purchase, it doesn’t get published. It feels like a waste of time when genuine feedback is... See more
Company replied
Company details
Written by the company
Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
Contact info
700 El Camino Real Suite 120, 94025, Menlo Park, United States
- sayhello@smartcustomer.com
- smartcustomer.com
1.7
Bad
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good and big
May 12, 2020
Unprompted review
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hello
hello
Very good site and if we can focus with a little and
Hand-maker of the site and its backup team I'll thank you for your.
May 11, 2020
Unprompted review
Reply from SmartCustomer
Hi Zohal, thanks for the review.
Excellent trustworthy review site…
Excellent trustworthy review site designed for the costumers not the company's. staff are easy to work with and always reply quickly and to the best of their ability Sitejabber doesn't have the same laws or stiff rules Trustpilot has where the company's clearly manipulate this to their benefit. No give me Sitejabber any day over Trustpilot who i don't trust at all.
April 22, 2020
Unprompted review
Reply from SmartCustomer
Hey Jim, we’re thrilled to hear that you found Sitejabber trustworthy. Thank you for sharing your experience.
better than trust pilot in some regards…
better than trust pilot in some regards however they manually review stuff and they often do not post things because they want business to pay them so not ethical, i wonder if sitejabber and trustpilot are run by same people
April 12, 2020
Unprompted review
Reply from SmartCustomer
Hi Sonny! Trustpilot is not affiliated with Sitejabber by any means. You may not be seeing your review due to our Review Filter. The filter uses an algorithm that attempts to display only the most relevant content by screening certain reviews. Reasons reviews might be filtered include: suspected solicited reviews in violation of our terms of service, suspected site-promotion spam (positive reviews), suspected competitor spam (negative reviews), language use, irrelevant content, and other terms of service violations. The same filter and algorithm is applied to every review. You may see reviews move in and out of the filter as the filter learns more about the trustworthiness of the reviews of a particular site. I hope this helps.
Great Review Site
After spending a lot of time writing reviews on other websites, I've found SiteJabber to have an easy-to-use website with a great user interphase experience. Similarly to other reviews sites, there are always some reviews that get through that have nothing to do with the company, are completely unhelpful, or are gibberish, but I've had that experience less with SiteJabber than Trustpilot. SiteJabber does have about 1.5 million site visits per day (as per SimilarWeb) compared to Trustpilot's 30 million+ per day, but I like their site a lot especially with the community of reviewers. I like that users can see how many times their reviews were viewed, one another's votes on each review, and reviewers' fans.Overall great experience
March 25, 2020
Unprompted review
Reply from SmartCustomer
Hey Sam, we’re stoked to hear that you found Sitejabber easy-to-use. We appreciate reviewers like you so much! Thank you for taking the time to leave us a review.
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This website made my online experience flawless
This is a great website! I always check it when dealing with online services. It helped me to stay off the poor services and check only the best, so most of my online experiences are free from troubles. This was a great idea indeed, and good that the website moderators do not intervene a lot. Reviews sound natural and looks like they easily recognize fake ones to delete them.
March 25, 2020
Unprompted review
Reply from SmartCustomer
Hi Roxy! Thank you so much for the awesome feedback. We appreciate you so much!
Awesome website
March 14, 2020
Unprompted review
Reply from SmartCustomer
Thank you! We think so too. :)
Horrible
Horrible, fake reviews, they don't remove the the spam reviews and it's just a bad way of getting info
March 12, 2020
Unprompted review
Reply from SmartCustomer
Hi Jan, review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved.
Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. You can learn more about our vetting process at https://www.sitejabber.com/faq#fake.
I placed a review on Sitejabber for…
I placed a review on Sitejabber for DHGATE and I had hoped that they would help me, They are NO different to DHGATE scammers who take your money and do NOT send any items.
This site was meant to help and I have now been totally ignored by Sitejabber.
I had messaged a DHGATE rep and they say they cant help... More to the point they WON'T HELP ME, My order number is 3171106911 and they have now IGNORED me, DHGATE have stolen money from me and the seller who is HIHIR1219.
2019-12-16 23:10:01 Amount: ￡62.80 Seller: hihir1219 Online Chat Message Seller
Order NO:3171106911
Buyer canceled refund request The item(s) will be shipped on or before 2020-03-05 23:11:29.
Christian Dior bag Wo ...
Option: 1
￡31.40
2 Piece .
I have waited 4 months and DHGATE thinks this is acceptable!
I am totally disgusted with them all, I am a pensioner and they have robbed me of my pension, I just hope that their parents do not suffer the way I have.
Pay me my money back is all that I ask.
Thank you
March 7, 2020
Unprompted review
Reply from SmartCustomer
Hi Trudy, we can’t imagine how frustrating this experience must have been, however Sitejabber is not affiliated with DHGATE. We kindly ask that you please move your review to the correct domain so that others can be warned. Thank you!
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Posted my review and then a few days…
Posted my review and then a few days later took it down and ghosted me. Looks like they are actually an online scam to extort companies by posting negative reviews, and then removing them, I presume for a fee.
February 23, 2020
Unprompted review
Reply from SmartCustomer
Hey Tom, we appreciate the opportunity to address this. You may not be seeing your review due to our Review Filter. The filter uses an algorithm that attempts to display only the most relevant content by screening certain reviews. Reasons reviews might be filtered include: suspected solicited reviews in violation of our terms of service, suspected site-promotion spam (positive reviews), suspected competitor spam (negative reviews), language use, irrelevant content, and other terms of service violations. The same filter and algorithm is applied to every review.
You may see reviews move in and out of the filter as the filter learns more about the trustworthiness of the reviews of a particular site You can learn more at https://www.sitejabber.com/faq#filter Hope this helps!
Don't post real reviews
I've tried leaving a couple reviews on sitejabber, both times the reviews were never posted, what's the point?
February 11, 2020
Unprompted review
Reply from SmartCustomer
Hey Mike, there are two things that could’ve happened here that are resulting in you not seeing your reviews. Either the review was filtered (more info on that can be found at https://www.sitejabber.com/faq#filter), or more information was required. We hope this helps.
Way better than Trustpilot so far
Way better than Trustpilot so far. Not deleting reviews just because they are unflattering for the company. Sadly also lack of control over some seemingly fake reviews. But definitely more reliable than Trustpilot
February 1, 2020
Unprompted review
Reply from SmartCustomer
Hey Danielle, thanks for the feedback. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved. We’re not perfect but always try our best.
This assignment is of a very good…
This assignment is of a very good standard overall with reasoned arguments expressed with clarity demonstrating critical thinking and excellent insight into the issues.
well done was very good job
January 31, 2020
Unprompted review
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IS SITE LEGIT?!
What is this site?! I submitted a review and they shut me off? What is going on?
January 21, 2020
Unprompted review
Reply from SmartCustomer
Hello! We are definitely legit and have been around since 2007 :) We’d like to learn more about your experience, can you share more details with us at sayhello@sitejabber.com
Good Website
A site that published true to like experiences based on site joined by each members. A good website, that will plays a big role to help researchers, readers about their inquiries.
January 18, 2020
Unprompted review
Reply from SmartCustomer
Hi! Thanks for the review. We’re so grateful.
Ultimate comfort...
Super easy to assemble. Quality is far better than expected. One thing i really appreciate about this chaise lounge is the seating cushion which provides long lasting comfort... Velvet fabric is so plush and softness is amazing.Very pleased with the item...
January 17, 2020
Unprompted review
Reply from SmartCustomer
Hi Garrett, think you may have submitted a review here of a different company? Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products. We kindly ask that you move this review to the correct domain so that the right company gets the credit. Thanks!
"Highly recommended product"
Simply a beautifully crafted sofa. I really like the fabric of the sofa and the two pillows provides an attractive and fresh look to this sofa. It is perfect for my home and i am happy that it is very easy to have it moved from one place to another as per the requirement/needs. Also i received the item on discounted price. No issue with the purchase. Everyone liked it.
December 25, 2019
Unprompted review
Reply from SmartCustomer
Hey Sonia, we think you likely submitted a review here of a different company. Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products. We kindly ask that you move this review to the correct domain. Thank you.
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Great experience with Winni
Great experience with Winni, that i cannot describe in just words.
December 9, 2019
Unprompted review
Reply from SmartCustomer
Hey Aditya, thank you!
Reviews made by ACTUAL people and not…
Reviews made by ACTUAL people and not fake/bought reviews as on Trustpilot.
December 2, 2019
Unprompted review
Reply from SmartCustomer
Hey Pete! Thanks for the honest review. :)
Actually might be a better review…
Actually might be a better review platform than trustpilot because of the manual review? I dont know.
November 25, 2019
Unprompted review
Reply from SmartCustomer
Hi Ricardo, thanks for the review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.