Slater and Gordon Lawyers - Manchester Reviews 239

TrustScore 4.5 out of 5

4.4

Great Bridgewater Street 90, Lee House, M1 5JW Manchester, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Re: GEL344/1 Samantha Williams dealt with my claim. At all times Samantha was very kind and throughout explained each stage until completion. She was sympathetic beside explaining the factual elemen... See more

Rated 5 out of 5 stars

What amazing service we received from Andrew Tarling not only was he happy to take the case on from an accident that happened in Spain after we wasn’t very hopeful with the different countries he went... See more

Company replied

Rated 5 out of 5 stars

Aiden McFarland was great with changes to our wills. Communication was excellent nothing was to much trouble. Went through everything before we started made what we thought was going to be time consum... See more

Company replied

Rated 5 out of 5 stars

I resently had to to use a solicitor to represent my brother in a compensation case and the good fortune to chose Slater and Gordon lawyers, who were represented by Mr David Dunn & his team, the... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

Written by the company


Contact info

  • Great Bridgewater Street 90, Lee House, M1 5JW, Manchester, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

239 reviews

5-star
4-star
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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Re GEL334/1

Re: GEL344/1
Samantha Williams dealt with my claim.
At all times Samantha was very kind and throughout explained each stage until completion. She was sympathetic beside explaining the factual elements of the matter. She was patient when sometimes I did not understand the process.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and highly recommended.

Thanks to Karen for her efficiency in handling my case. Thank you!

May 12, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Priya,

Thank you so much for your 5* review and for your kind words about our colleague, Karen. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Peter, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

What amazing service we received from…

What amazing service we received from Andrew Tarling not only was he happy to take the case on from an accident that happened in Spain after we wasn’t very hopeful with the different countries he went above and beyond and we had a successful win. Once a gain is like to thank you for ur support it’s very much appreciated definitely recommend.

May 6, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Simon,

Thank you so much for your 5* review and for your kind words about our colleague, Andrew. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Stephen, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

I have been waiting for a response for…

I have been waiting for a response for three weeks. Nobody answers the phone very poor. My emails states I am concerned of fraud and you have done nothing to put me at ease. I have registered this issue and would like someone to respond please! Thank you for your assistance

May 1, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Kevin,

We are saddened to see you left us a negative review. If you feel there is anything further you think we could assist you with, please don't hesitate to contact us at CustomerExperience@slatergordon.co.uk and we may be able to resolve any issues.

Kind regards
Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

Terrible Company DO NOT USE

Wrote a review yesterday and still not got a reply from someone that is dealing with my case. This company is a joke and wouldn’t surprise me if it is a scam company. How can people be waiting months to get replies and call up to not hear a thing back.

I had a reply from the customer care team but still they are not ones to tell you anything about your case so I still have to wait for the lazy solicitor to contact me no wonder there is no contact number directly to the solicitor that is dealing with the case. It is a joke.

I hope no one waste there time with this company and if you look at my review please use another company it’s for the best let me tell you!!!!

April 16, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Ant,

Thank you for your review. We are sorry to hear our service did not meet your expectations. We appreciate your feedback and will take your comments under advisement for our future development.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Pure professional all the way

Pure professional all the way. Thanks especially to David Dunne for his superb handling of this matter. I thoroughly recommend this firm to handle and deal with all legal matters

March 15, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Sandra,

Thank you so much for your 5* review and for your kind words about our colleague, David. It was our pleasure to provide you with an excellent service and we will share your kind words with him. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

They will spam you with emails everyday until you sign

Took my potential case there on a no win no fee basis and took longer than I expected to get things moving.

First contacted them in February 2025 and didn’t get any real movement until December 2025. At this point I was apprehensive about going forward but I looked over the contract and wasn’t particularly sure. Anyway, life gets in the way and I end up forgetting about it and left it at that.

One day I get called by the solicitor who was talking to me about my case, I told him I would take a look at the documents again (I didn’t finish it the first time). Since this conversation I have received an email, sometimes 2 or 3 each day everyday from a Joanne (won’t include second name). The total amount of emails I have received, and they are still rising: 37.

It’s honestly insane that they are spamming me every single day and this alone has put me off signing. The amount of pressure they are trying to put on me is ridiculous, considering they took about 10 months to review!

I didn’t really mind the review duration, but the spamming I won’t be dealing with.

April 15, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Matt,

We are saddened to see you left us a negative review. If you feel there is anything further you think we could assist you with, please don't hesitate to contact us at ClientCare@slatergordon.co.uk and we may be able to resolve any issues.

Kind regards
Lucy Ellams
Customer Analyst

Rated 3 out of 5 stars

Good app

My experience was amazing and it was helpful, however I’ve been experiencing slow customer service on the app thankfully guaranteetech I came across on instagram broke everything down for me and it’s been amazing.

April 7, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Jessica,

Thank you so much for your review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Rachel Shafar

I cannot recommend Rachel Shafar highly enough. Since becoming involved she has been outstanding in every aspect of my case.

She has consistently provided clear, thorough, and genuinely helpful advice at every step along the way, making what can be a very stressful process feel far more manageable. Her ability to explain things in a straightforward and reassuring way has given me real confidence throughout.

This has been a long process, but Rachel’s hard work, dedication, and perseverance have led to a fantastic result. Her commitment never wavered, and she remained focused and supportive throughout.

Rachel has now been working on my case for several years, and her professionalism and attention to detail have always stood out. I always feel that my case is in safe and capable hands.

I truly could not ask for better representation and am extremely grateful for all the hard work and support she has provided.

Both Rachel and the team at Slater & Gordon have my highest appreciation and respect for the work they have done.

April 14, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Louis,

Thank you so much for your 5* review and for your kind words about our colleague, Rachel. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Victoria, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 3 out of 5 stars

The charges

Looked on google and slater Gordon came up

April 13, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Mo,

Thank you for your review, we really appreciate it. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Aiden McFarland was great with changes…

Aiden McFarland was great with changes to our wills. Communication was excellent nothing was to much trouble. Went through everything before we started made what we thought was going to be time consuming and difficult very quick and easy.

March 2, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Julie,

Thank you so much for your 5* review and for your kind words about our colleague, Aiden. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Rachael, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your wills and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Ryan was a perfect balance between warm…

Ryan was a perfect balance between warm empathic humanity & brisk professional efficiency.
Cannot recommend him enough.

March 20, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Richard,

Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with an excellent service. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 3 out of 5 stars

It was easy to complete although I have…

It was easy to complete although I have had no update from my original enquiry. Also would this apply for DVLA vehicles in the past

March 31, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Maureen,

Thank you for your review, we really appreciate it. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Quick and Easy

Very quick and easy to register. Peace of mind knowing I’m using a well established and respected law firm.

March 30, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Annette,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Slater and gorden lawers

I resently had to to use a solicitor to represent my brother in a compensation case and the good fortune to chose
Slater and Gordon lawyers, who were represented by Mr David Dunn & his team, the case was handled with great care & professionally at all times.
I am greatfull to them with the outcome
Of the case and I would recommend the most highly to anyone who may need a
Solicitor to fight there case.
Mr. P. Andrews

January 1, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Philip,



Thank you so much for your 5* review and for your kind words about our colleague, David. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Jordon, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

Slater and Gordon lawyers

Slater and Gordon lawyers represented by Mr David Dunn ,represented me in a compensation case in 2024/5, and with a successful outcome I would recommend David and his team to anybody looking for a trustworthy and hardworking team to represent them legally.
P. Andrews

January 1, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Valerie,



Thank you so much for your 5* review and for your kind words about our colleague, David. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Jordan, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

Expert advice on my settlement agreement

I recently sought legal advice from Karen Murray at Slater and Gordon regarding a settlement agreement. Karen was incredibly knowledgeable and provided clear, strategic guidance that gave me much-needed confidence during a period of transition. Her expertise in employment law is evident, and she handled the entire process with the utmost professionalism. I couldn’t have asked for better representation and highly recommend her services to anyone in a similar situation.

March 20, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Jeannette,



Thank you so much for your 5* review and for your kind words about our colleague, Karen. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Peter, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your matter and we wish you all the very best in future.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 1 out of 5 stars

No Response

I have not had any reply from my initial enquiry which is poor service.

March 18, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi William,



Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist.



Kind regards,



Celine Cosgrove



Customer Analyst

Rated 1 out of 5 stars

I can't believe this is a real company

I can't believe this is a real company. the onboarding process took 1 hour 20 mins, asking daft questions like ... so a year ago, when you damaged your hand opening a jar, what was the weather like outside? I could barely understand a word the person onboarding me said, they called me Dave at one point, even though thats not my name, then ultimately said we have rejected the claim. I mean, just send me a text, would never dream of using this shower ever the most unprofessional company I have ever come across

March 10, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi,



Thank you for your review. We are sorry to hear our service did not meet your expectations. We appreciate your feedback and will take your comments under advisement for our future development.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

Slater and Gordon handled my medical…

Slater and Gordon handled my medical negligence case with care and expertise. In particular, when the details and risks of my case became clear, my solicitor Rachel Shafar was always very clear and helpful in answering any questions and concerns I had throughout the process, ensuring I fully understood what was happening in my case and the decisions I was making. Rachel and her team achieved an amazing outcome for my case, and I am very thankful for their guidance through it all.

March 6, 2026
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Olivia,



Thank you so much for your 5* review and for your kind words about our colleague, Rachel. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Victoria, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.



Kind regards,



Celine Cosgrove

Customer Analyst

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