Slater and Gordon solicitors represented myself in a case against my former employer for hearing loss. Sahmaira Malik who dealt with my case throughout seemed very knowledgeable on the subject and kep... See more
Company replied
Location
Switch locationDumfries Place, 2nd Floor Haywood House, CF10 Cardiff, Wales, GB
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See what reviewers are saying
We cannot thank Kayleigh enough for the incredible support she has given us during the most unimaginable time. Her knowledge, guidance, and unwavering dedication have been truly invaluable. Kayleigh n... See more
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Looked after finally by Hayley Lynn Jones, she was friendly and very efficient through whole process and I would totally recommend using her for any of your needs. Thanks you Hayley kindest Regards... See more
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A big well deserved thank you to Slater & Gordon especially Sian and Charlotte for all your hard work and assistance over the last 17 months on my Employment Tribunal Case . My reputation has now been... See more
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Company details
Written by the company
We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk
Slater and Gordon (UK) LLP
Written by the company
Contact info
Dumfries Place, 2nd Floor Haywood House, CF10, Cardiff, Wales, United Kingdom
4.5
Excellent
74 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lawyer that oversaw my case was Catherine Hurst…
The lawyer that oversaw my case was Catherine Hurst which in my opinion was very polite and professional and if in the future I needed a lawyer again I would be more than happy for Catherine Hurst to oversee my case.
April 27, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Andrew,
Thank you so much for your 5* review and for your kind words about our colleague, Catherine. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, John, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
I was advised to use this company…
I was advised to use this company through my Union as they would help me with a personal injury claim (food poisoning). Rung them on 3 occasions today and spoke to 3 separate females (foreign accents) to which I found it extremely hard to understand. First one put me through to the relevant department who then proceeded to tell me “we don’t deal with with this type of claims” even though it one of their fields on the website. Then second time my details were taken and was put on hold for 10 minutes, then cut off and thirdly the same as the second time. Absolutely awful customer care and wouldn’t touch them with a barge pole, management need to look into their process because the rating I’ve given is true and could not put a zero stars here 😡 .
April 13, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Julian,
Thank you for your review. We are sorry to hear our service did not meet your expectations. We appreciate your feedback and will take your comments under advisement for our future development.
Kind regards,
Lucy Ellams
Customer Analyst
Occupational hearing case
Slater and Gordon solicitors represented myself in a case against my former employer for hearing loss. Sahmaira Malik who dealt with my case throughout seemed very knowledgeable on the subject and kept me updated throughout with all the up to date and relevant information. I felt very comfortable with everything she discussed and she had a very friendly and professional attitude. Everything was settled without having to go to court
March 23, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Bryan,
Thank you so much for your 5* review and for your kind words about our colleague, Sahmaira. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, John, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Nice and clear advice no messing around…
Nice and clear advice no messing around just got on whith it
April 3, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Sam,
Thank you for your review, we really appreciate it. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.
Kind regards,
Lucy Ellams
Customer Analyst
Easy to navigate
April 1, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Mandy,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
Not sure how good or not you are
Not sure how good or not you are, but the initial application form was easy. I'll wait to see how you perform and how much you charge before I rate you.
March 31, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Nigel,
Thank you for your review, we really appreciate it. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.
Kind regards,
Lucy Ellams
Customer Analyst
Very Fast but Inaccurate
Very fast, however I know 100% that I have had more than one financial agreement since 2007. After presenting all my previous post codes and addresses prior, it only finds one agreement.
March 31, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Lee,
Thank you for your review, we really appreciate it. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.
Kind regards,
Lucy Ellams
Customer Analyst
Slater and Gordon have been totally…
Slater and Gordon have been totally professional throughout this process, keeping me updated of progress on a regular basis.
I cannot recommend them highly enough.
March 27, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Robert,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
I found this website easy to use with…
I found this website easy to use with clear instructions.
March 26, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Kim,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
Easy to use the app
March 26, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Andrew,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
Looked after finally by Hayley Lynn…
Looked after finally by Hayley Lynn Jones, she was friendly and very efficient through whole process and I would totally recommend using her for any of your needs. Thanks you Hayley
kindest Regards,
Sue
March 16, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Sue,
Thank you so much for your 5* review and for your kind words about our colleague, Hayley. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Andrew, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Celine Cosgrove
Customer Analyst
Reply from Slater and Gordon Lawyers - Cardiff
Hi Omar,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Celine Cosgrove
Customer Analyst
Efficient & friendly
Efficient, timely legal service. Clarity in all correspondence received. When I had a query this was responded to the same day. Much appreciated & many thanks.
January 30, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Jon,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Celine Cosgrove
Customer Analyst
Quick and easy process
January 14, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Chris,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lee Jone
Customer Analyst
Empathic, informative, and professional service
Empathic, informative, and professional service. The Slater and Gordon team provide me with the information I needed to proceed with my case and resolve in a timeline manner. I'm grateful to Sally Weare and would recommend they service.
December 15, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Rom,
Thank you so much for your 5* review and for your kind words about our colleague, Sally. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Sian, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your matter and we wish you all the very best in future.
Kind regards,
Lee Jones
Customer Analyst
Submitted my medical negligence claim…
Submitted my medical negligence claim online on a Sunday. No call until Weds.
Had a call, obviously a call centre, I asked to call back as it wasn’t convenient as I was in work. They left a message to call them which I did - no answer during business hours. I chose this company as they have a negligence senior solicitor in Cardiff where I live.
Poor service so will try an alternative company.
January 4, 2026
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi David,
Thank you for your review. We are sorry to hear our service did not meet your expectations. We appreciate your feedback and will take your comments under advisement for our future development.
Kind regards,
Lee Jones
Customer Analyst
Personal injury claim
⭐️⭐️⭐️⭐️⭐️ Excellent Service From Start to Finish
I recently settled a personal injury claim with the help of Slater and Gordon, and I couldn’t be happier with the service I received. From the very first phone call, they were professional, reassuring, and incredibly knowledgeable. They explained every step of the process in clear, simple terms and always kept me updated so I never felt left in the dark.
My solicitor was patient, understanding, and genuinely cared about my recovery as well as the outcome of the case. They handled everything efficiently, dealt with the insurers on my behalf, and made what could have been a stressful experience feel straightforward and well-managed.
The settlement they achieved for me was fair and exceeded my expectations. I felt supported throughout, and the communication was always prompt and friendly.
I would highly recommend Slater and Gordon to anyone needing help with a personal injury claim. Outstanding service and excellent results
November 11, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Daniel,
Thank you so much for your 5* review and for your kind words about our colleague, Sahmaira. It was our pleasure to provide you with an excellent service and we will share your kind words with her, as well as her team leader, John, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lee Jones
Customer Analyst
Clinical negligence case
I cannot thank Olivia Webster at Slater and Gordon enough for the incredible support and expertise they provided throughout my clinical negligence case. After receiving the wrong treatment from the NHS, I felt overwhelmed and unsure about how to move forward. From the very first consultation, Olivia listened with compassion, explained every step clearly, and guided me with complete professionalism.
They were quick and careful in gathering evidence, quick and determined in pursuing justice, and always kept me informed so I never felt left in the dark. Their dedication and attention to detail ultimately led to a successful outcome in my case, which has brought me both closure and peace of mind.
This process could and should probably have been daunting, but Olivia made it manageable and gave me the confidence to keep going. I would not hesitate to recommend them to anyone in need of a skilled, trustworthy, and caring clinical negligence solicitor.
September 29, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Sarah,
Thank you so much for your 5* review and for your kind words about our colleague, Olivia. It was our pleasure to provide you with an excellent service and we will share your kind words with her, as well as her team leader, Lorraine, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lee Jones
Customer Analyst
A big well deserved thank you to Slater & Gordon …
A big well deserved thank you to Slater & Gordon especially Sian and Charlotte for all your hard work and assistance over the last 17 months on my Employment Tribunal Case . My reputation has now been restored and the blemish on my career has finally been expunged . Kind regards Mike
July 8, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Cardiff
Hi Mike,
Thank you for your review, we really appreciate it. It was our pleasure to provide you with the excellent teaming of Sian and Charlotte and we will be sure to share your kind words with them, along with the rest of our Employment team.
We would like to thank you for placing your trust in Slater and Gordon to handle your claim and please don't hesitate to contact us again if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Reply from Slater and Gordon Lawyers - Cardiff
Hi,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards
Simon Murphy
Customer Analyst
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