Karl's Fishing & Outdoors Reviews 1,329

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

HORRIBLE experience since I've had this subscription last year. This year I couldn't redeem the QR code or the fully written code. I couldn't get ANY help by text, SMS, or by phone. Forget about cu... See more

Company replied

Rated 5 out of 5 stars

Karl's bait and tackle is an online tackle store that feels like a local shop right down the road. If any issue were to ever arise, they are quick to fix it and make it up to you with personal help. F... See more

Rated 1 out of 5 stars

You used to be able to get a number of popular baits at a discounted price and free shipping with your $50 membership. Starting in late 2023, they stopped restocking items that were not part of an in-... See more

Rated 5 out of 5 stars

I love shopping with Karl's because it's easy to find what I need or a suitable alternative, many with several informative customer reviews. Karl's Club gives me the opportunity to get better prices... See more

Company details

  1. Fishing Store
  2. Hobby Store

About Karl's Fishing & Outdoors

Written by the company

We’re your one-stop-shop for the modern angler, with a selection of the latest and innovative fishing equipment, products, and expert tips and tricks that will keep you reeling for more.

#HappyDance is our motto at HQ. We put our fans first and strive to deliver a positive customer experience every time. Should you have any issues or concerns, reach out to us and we’ll make it right.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I ordered a rod 13 days ago on May…

I ordered a rod 13 days ago on May 31st. I was told it would be shipped out at the end of last week but have heard no word on it and is still waiting in shipment. I have had this happen about 3 other times here and can say I will never order anything else from this shop. If you want better customer service and faster shipment go to tackle warehouse. Customer service is super helpful and the shipping only takes 2-3 days usually. Im tired of getting the same runaround I always do from here. And worst of all they wont refund your money you just have to wait a month until the lazy shipment workers finally send your stuff out.

May 31, 2023
Unprompted review
Karl's Fishing & Outdoors logo

Reply from Karl's Fishing & Outdoors

Hey Ethan,

We sincerely apologize for the delay in shipping your rod and the inconvenience caused.

We understand your frustration and are actively addressing the issue to improve our shipping processes. We recently saw a backlog of orders due to our recent sale, which caused the delay. We value your feedback and will work towards providing better customer service.

It does look like your rod was delivered this week - we hope you enjoy the rod!

If you have any further concerns or questions, please contact our support team, and we'll be happy to assist you.

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Rated 5 out of 5 stars

Great

This look s a great company with reasonable prices and great customer service. They always have promotions going and you can find huge savings if you look. I was missing a DT6 and they replaced it within a week.

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

Big company resources, small company feel

Karl's bait and tackle is an online tackle store that feels like a local shop right down the road. If any issue were to ever arise, they are quick to fix it and make it up to you with personal help. For example, once my power went out and my club membership was renewed before I could cancel, and Karl's happily helped me cancel my membership without charging me. Now I'm a full-time member because of how much money you save with every purchase; it pays for itself within your fist one or two purchases.

May 23, 2023
Unprompted review
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Rated 5 out of 5 stars

This the best tackle webb site ever

This the best tackle webb site ever. Everything is top of the line baits and ect . I was having trouble with catching any tipe of fish real before karls came along. Been catching big bass ever sense then .

May 9, 2023
Unprompted review
Rated 1 out of 5 stars

I would give 0 Stars but it wouldn’t…

I would give 0 Stars but it wouldn’t let me. I ordered Simms Bibs and Jacket around November of last year. Didn’t use them for a few months. When I did use them they ripped in the seams.

I emailed Karl’s immediately and was told that there was nothing they could do. Spend almost $800 with a company and nothing they can do.

I will be canceling my subscription and no longer buying from this company.

March 31, 2023
Unprompted review
Karl's Fishing & Outdoors logo

Reply from Karl's Fishing & Outdoors

Hi Justin,

Thanks for sharing your feedback with us and we do apologize for the issue with your bibs and we'd like the chance to make things right for you.

We will be following up with you via email to resolve this issue for you today.

We will be in touch soon!

Rated 5 out of 5 stars

Hands down the Best place to get all…

Hands down the Best place to get all your fishing needs, from rods , reels, line and all the lures you can think of. At the Best of Best prices. With more knowledge on how you can catch more fish where ever you live and fish. So get your subscription and Get to Fishing....

May 2, 2023
Unprompted review
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Rated 1 out of 5 stars

HORRIBLE experience since I've had this…

HORRIBLE experience since I've had this subscription last year. This year I couldn't redeem the QR code or the fully written code. I couldn't get ANY help by text, SMS, or by phone. Forget about customer services from this place, it all defaults to the website, which is apparently broken, not updated, or is just unmonitored by their technicians.

April 7, 2023
Unprompted review
Karl's Fishing & Outdoors logo

Reply from Karl's Fishing & Outdoors

Hi,

My name is Matt and I am with the Karl's Fishing & Outdoors Customer Support Specialst team.

I am very sorry to hear about the issues you've had trying to get in touch with our support team and we'd love the opportunity to make things right for you.

Please send us an email at support@shopkarls.com so we can help make things right. We look forward to hearing from you!

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Rated 5 out of 5 stars

Karl’s is Amazeballs!!!

Karl’s consistently has great products and customer service! I ordered a rod reel combo from them and it broke in shipping. Their customer service was amazing and had another set ordered and on its way the next day! The mystery tackle box has been a great way to refill my tackle box and learn new techniques. These guys are great!

April 2, 2023
Unprompted review
Rated 5 out of 5 stars

First time customer

First time customer, and honestly with the price discount you get as a member is a huge win for me, since the inflation kicked in I was finding it hard to buy new tackle, having a family of five makes it hard to really enjoy fishing. Since they are my priority I’m not going to spend a lot of money but ever since I heard about Karl’s. It changed everything for me for the best. Who knows maybe one day I can be a pro-amateur fisher and go on tournaments here in Washington state.

February 18, 2023
Unprompted review
Rated 5 out of 5 stars

Karl's club has definitely been worth…

Karl's club has definitely been worth it for me. The customer service has been superb when a couple packages were lost customer service was welcoming, responsive and solved the problem immediately. Top notch products and I like the random oddball lures as well. Only critique is I wish all the products had detailed descriptions. Cast on!

March 2, 2023
Unprompted review

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