Shopatorie Reviews 44

Customer service is non-existent. Shipping took over 3 weeks. Quality of pieces ordered was abysmal and sizing was not even relatively close to standard, US sizing.

Refund process was arduous; multiple attempts to secure a return label for said pieces entailed sending over nine emails to their customer service email, leaving a multitude of messages on their Instagram page, and finally submitting a claim through our credit card provider. After three weeks post claim their customer service team finally replied via email.

Please do not order from this company as they are illegitimate.

Honestly I want to be clear and up front about my experience. My bag shipped in approximately a week and a half to UK. Not bad but I didn't mind waiting because it was communicated clearly and directly. I bought the half leather work bag. It is leather and canvas. I was slightly dissatisfied. It was quite underwhelming. The bag weighs a tonne of bricks. The leather is very thick and heavy. The claim that it could be priced well over £1000 doesn't ring true to my experience. I have bought a number of luxury brand bags and they use fine leather that is soft and buttery and that is what I expected to receive. It was not the same matching craftsmanship. The fastening features were also off and very difficult to use so it is poor for practical reasons. The truth is I paid £200 with shipping. The bag is interesting and unusual it has a different proposition to luxury handbags and that is why I bought it. I am happy and will return because my budget has changed since leaving my family home. I like that I can experience something the high street doesn't offer without needing to raise my spending power. So I gave atorie 4 out of 5. I do not care if it is heavy actually it makes me feel I've bought something unique. But what you will not get is a bag that actually compares to Hermes. If you have loads of money you may feel it is not going to stop you going through a designer brand. However this comment is based on one handbag and by no means reflects the full inventory details. I like it but I haven't received any compliments.

have ordered from Atorie twice now! very happy with their items, shipping was a bit slow first time around but was okay ever since. good quality items as advertised, nice additions to the wardrobe (especially the jackets & sweaters)

I ordered some high waisted pants and the crease was a little off center on one pant leg however I was able to fix the crease. - I had an issue where I could not log in but I emailed their support team and responded to me multiple times over multiple days with in a 3 hour period. They allowed me to log back into my account.

Overall great customer service I will be ordering again and will leave another review on the products that came.

The first time I ordered on Atorie, the package took 3-4 weeks to arrive but recently I’ve noticed that it’s been shipped out faster. The material overall is great and at least not made from polyester like other fast fashion brands. I would recommend checking the sizing guide as all the clothing varies!

Hidden gem! I’ve already ordered 5 times and plan to order more. Their bags and shoes never disappoint I love the design and quality. Happy with my purchases.

Honestly so happy with my order from Atorie. I wanted some warm merino wool basics for a trip and got pants, a sweatshirt, and a shirt and they were all perfect. Super comfortable, really warm, and still look great after a bunch of washes.

Shipping wasn’t super fast, but it came when they said it would, so I didn’t mind. Also their site has so many good options, especially cozy sweatshirts. Already tempted to buy more.

I had such a great experience shopping with Atorie! From start to finish, everything felt seamless and enjoyable. The website was easy to navigate, and I found exactly what I was looking for without any hassle.

I shop at atorie monthly at this point and I’ve never been disappointed. The quality is seriously top tier and my package came in only a week after I placed the order. Definitely recommend!

The shipping was longer than I thought, but once it arrived it was so worth it. I bought a pair of shoes and the quality is amazing, real leather, def the nicest pair of shoes I own/have ever bought myself. It's not a scam and the clothes are so cute

Atorie has a great costumer service and I love the clothes quality. My jacket and shirts from there are SO GOOD and so pretty that it’s the only thing I’m wearing nowadays. Now I’m just waiting for my other package.

I ordered a long wool black coat from them and let me tell you, I didn’t know what to expect but when it arrived OMG the quality, the look it’s every I wanted and I can’t wait to wear it for many many years. It’s definitely the IT GIRL coat you should get

I absolutely loveeee all of the pieces I’ve gotten from here! The quality is so good and I’ve always had a positive experience.

I ordered two items on February 4. One finally arrived around March 24!!!, the other has not arrived yet. I’ve been emailing Atorie since late February. There’s NO RESPONSE! It’s now April 1!

Took weeks to arrive and one item is completely different color to what was ordered. Refuse to pay for return shipping. Appalling.

Similar experience to what others have described: My order ($300+) took over six weeks to arrive, with zero communication from Atorie. After I emailed several times, I was quoted a delivery window that was still badly missed. When the items arrived (two shirts, two pairs of pants), they were extremely small, appeared to be made of a different material and a different fit than in photos. An email inquiring about returns went unanswered—later googling turned up you only have five days to initiate a return. Which I missed. So I'm stuck with cheap, ill-fitting crap from China.

It took over a month to receive my item with no communication. I emailed a couple of times to ensure my order even went through but didn't hear back. When I finally received the item about 5 weeks after ordering, it didn't match the description in terms of size (it was sooo much smaller) so I had to send it back. The process for requesting a return took another week or more and I still haven't received the refund yet, 2 weeks after mailing it back. I finally received an email today confirming my return request, but they still charge you for shipping. Overall, a really frustrating experience. Would definitely not recommend.

Received another bag from Atorie today quality is great cannot believe quality and they shipped from the USA to uk for free this time the bag was a preorder which means you have to wait for them to be made it from order to arriving took 6 weeks but to be honest worth the weight. I would recommend this company. Please note that they do take a little time to respond to emails but they do respond

A month to get here , they got shoe size and color wrong . Missing items , never reply to email . Absolutely the worst if i could i would give it a zero

It took six weeks for the coat to arrive with absolutely no follow up from the company through email. It did not fit and I emailed them six times with absolutely no response wishing to return it. I filed the dispute with my credit card and it took them three weeks to respond to my credit card. I am going to be out close to $400 for a coat that my child does. I look like the Grinch in and is about four sides too big this has been an absolute awful experience.