Really nice experience everyone is so lovely there, if anyone who is looking to lose wait come to Shape8 it is AMAZING! They supported me on my weight loss journey and they are extremely professional.... See more
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See what reviewers are saying
I ordered and I got an email to say refunded no explanation as to why. And I still haven't had a refund. Multiple attempts at emails, Facebook messages and multiple calls to which non were answered.... See more
Company replied
If I could give more than 5 stars I would! Shape8 have really helped me achieve my dream weight and made it so simple to achieve this. The website is easy to navigate, everything is clearly explain... See more
Company replied
Ive struggled with weightloss my entire life after trying and failing differnt methods, i was reccomended to shape8 by a friend. I was astonished on how simple it was to navigate my way round the web... See more
Company replied
3.7
Average
22 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy online questionnaire and next…
Easy online questionnaire and next delivery. I didn’t experience any problems at all. Highly recommend.
April 22, 2026
Unprompted review
No communication
I ordered and I got an email to say refunded no explanation as to why. And I still haven't had a refund. Multiple attempts at emails, Facebook messages and multiple calls to which non were answered.
It would be nice for some communication and my refund!
April 7, 2026
Unprompted review
Reply from Shape8
Hi there Angela,
I can confirm our customer service agents had to refund your order due to the Doctor refusing the prescription which they emailed you explaining in further detail about this along with conformation of the refund that has been processed has been set to you as well.
As standard, refunds take 3-5 working days depending on your bank.
Should you wish to discuss this further or have any questions at all, please reach out to us as we are here to help.
Kind regards
-Shape8
CAUTION
CAUTION
I would strongly advise caution when ordering from this company.
I placed an order for Mounjaro with next day delivery, which was not fulfilled. After waiting a week with no response to calls and only intermittent online replies, I requested cancellation and a full refund. The company confirmed in writing that my order had been cancelled and that a refund had been processed.
Despite this, the item was then dispatched and delivered 10 days after the original order date, without my consent. I immediately contacted the company again, made it clear I had not accepted the goods, and asked them to arrange collection and return my money. This has been completely ignored.
The product remains sealed, unused, and stored appropriately, yet the company has made no attempt to resolve the situation. They have also failed to respond to further contact and have blocked me from commenting on their social media.
This experience raises serious concerns, particularly given this is a prescription medication and should be handled with appropriate care and governance.
Very disappointing service and handling of a straightforward issue and to have the audacity to claim in their responses to bad reviews that they are ‘always available to talk to on the phone’!!
April 15, 2026
Unprompted review
Reply from Shape8
Hi Lyndsay,
Thank you for your review, we appreciate any feedback as customer service is very important to us here at Shape8.
Our pharmacist agreed with refunding you but unfortunately the item had already been dispatched. As per our t&c’s we state that once any prescription items have been dispatched, no refunds can be processed.
However, as a gesture of goodwill we were happy to refund you this time on the basis you returned the goods to us with the pre-paid label we provided.
Our customer service has been in contact with you on multiple occasions and you have refused to send the goods back to us.
As the item is a pharmaceutical product, we must have the goods shipped back back us to dispose of them correctly – we cannot reply on the patient/prescriber to dispose of the medication.
Full tracking information was sent to you as soon as the item was dispatched from our pharmacy and you signed for the goods at the time of delivery.
Please contact us again should you wish to return the goods to us so that we can process your refund accordingly.
Kind regards
Shape8
DONOT USE THIS COMPANY
DONOT USE THIS COMPANY
THEY WASTED MY TIME N IAM
STILL WAITING FOR MY ORDER ITS BEEN A WEEK.
LACKNOF COMMUNICATION AND NO UPDATES!!
AVOID
Additional review-
They sent my order even after i requested it to be cancelled as it wasn’t reviewed by pharmacist yet for a week, but they still went ahead n dispatched it only to find out i’ve got no wipes n only 3 needles in total n my medicine was out of fridge for 3 days with the help of royal mail delays n now they want to discuss this further lol
What a joke!!!
N wat bout the missing needles is it ok to jab twice with the same ones is it??
April 11, 2026
Unprompted review
Reply from Shape8
Hi Puja,
Thank you for your feedback above.
We take all feedback on board and we take all complaints seriously.
Your item is fine to be out of the fridge for up to 21 days, see here storage recommendations:
"You may store your Pen at room temperature up to 86°F (30°C) for up to 21 days."
Link for official storage can be seen here:
https://uspl.lilly.com/mounjaro/mounjaro.html#ug0
Our customer service team are always available to speak with on the phone and email and we will do our best to support you with any concerns you may have.
If you wish to discuss this matter further please reach out to our team via email: contact@shape8.com
Kind regards
Shape8
Not even worth 1 star
AVOID THIS COMPANY!
I paid for next day delivery, but my order didn't arrive. I've been consistently lied to throughout the process, communication has been appalling, and I've now had to seek a refund through my credit card company.
Genuinely the worst customer experience I've had in a long time.
Shape 8 are either completely incompetent at best, or a scam at worst. I suspect the latter, and if I could have rated them less than 1 star I would have done so.
I believe the positive reviews written here are by Shape 8 employees and company owners. Don't believe a word.
UPDATE: the response below is not helpful - their customer support team haven't resolved the issue and I still don't have my order (despite their claims that it was sent). It is also clear from the other negative reviews here that this is not an isolated incident.
Save your money and time and order from elsewhere, plenty of better cheaper options out there!
March 31, 2026
Unprompted review
Reply from Shape8
Hi Steve,
Thank you for your feedback above.
We take all feedback on board and we take all complaints seriously.
Our customer service team are always available to speak with on the phone and email and we will do our best to support you.
All of our reviews are based on genuine experience from customers who have used our services.
If you wish to discuss this matter further please reach out to our team via email: contact@shape8.com
Kind regards
Shape8
Shape8 has changed my life
Really nice experience everyone is so lovely there, if anyone who is looking to lose wait come to Shape8 it is AMAZING! They supported me on my weight loss journey and they are extremely professional. I felt safe when talking to them as well.
February 13, 2026
Unprompted review
Reply from Shape8
Hi Aman,
Lovely review to read! Thank you for taking the time out of your day to provide us with a 5* feedback sharing your experience.
We are so pleased you are happy with our friendly team and services.
Kind regards
Shape8
SUPER.
Fantastic, simple and efficient service from the team as well as the site so user friendly.
Would highly recommend this company in gaining your ideal weight, together with the support offered.
Very competitive prices.
December 29, 2025
Unprompted review
Reply from Shape8
Hi Angela,
Thank you for taking the time out of your day to share your experience with us.
We are super pleased you are satisfied with the service and our super easy to navigate website 😊
We look forward to welcoming you back again soon.
Kind regards
Shape8
Excellent service and super easy to…
Excellent service and super easy to navigate around. I would highly recommend this company. Products arrived super quick! A1+
December 30, 2025
Unprompted review
Reply from Shape8
Hi Nicky
Thank you for your 5* review.
Super pleased to hear you are satisfied with the service we provide here at Shape8
We look forward to shipping your next order out soon
Kind regards
Shape8
Flawless Experience
The whole experience was easy to follow, and fitted to my needs.
The team are very professional, knowledgeable and went beyond my expectations.
December 17, 2025
Unprompted review
Reply from Shape8
Hey Matt,
Thank you for taking the time out of your day to provide us with a 5* review.
Customer service is very important to our team and we are pleases our customers are experiencing the best overall service.
We welcome you back anytime
Kind regards
Shape8
@Shape8 you are the best .
@Shape8 you are the best .. I will personally recommend shape8 anytime..Thank you.
December 17, 2025
Unprompted review
Reply from Shape8
Hi Richard!
Super review! We are really pleased to hear you would recommend us, we appreciate your custom and we welcome you back anytime
Kind regards
Shape8
Amazing customer service and prompt…
Amazing customer service and prompt delivery of product. Highly recommend over other companies out there where delivery times are unpredictable.
December 18, 2025
Unprompted review
Reply from Shape8
Hi Raj,
Thank you for taking the time to provide us with a 5* review - our customer service team will be delivered to hear you was satisfied with the service they provide. We work closely with our courier team to ensure smooth and efficient delivery.
We look forward to welcoming you back again soon
Kind regards
Shape8
Thank you, Shape8
I was in the middle of weight loss treatment with a different provider, when suddenly, they stopped prescribing. No explanation! Nothing! I was so upset.
I found Shape8 online, THANK GOD!! Ordering was easy. And the consultation was actually a really lovely experience, which was refreshing!
My order has been shipped, and I am expecting delivery tomorrow. Super knowledgeable and professional.
Thank you so much, Shape8!
December 15, 2025
Unprompted review
Reply from Shape8
Hey!
Thank you so much for such a lovely review. We love hearing feedback from our customers and its so refreshing to hear that our customers appreciate our hard work.
We are so pleased you found us and that we could help 😊
Your custom is always appreciated and we look forward to shipping your next order
Kind regards
Shape8
After struggling to lose weight for the…
After struggling to lose weight for the past 3 years, I found this process fantastic. I would highly recommend this company!!!
December 10, 2025
Unprompted review
Reply from Shape8
Hi Azza
Thank you for your kind review.
We are so pleased that we managed to help with your weight loss journey.
We try to make the process as easy and hassle free for our customers and we are so pleased we exceeded your expectations.
We look forward to welcoming you back anytime.
Kind regards
Shape8
Great service
Extremely useful advice given, easy process and overall great experience.
December 9, 2025
Unprompted review
Reply from Shape8
Hi Niamh
Awesome review, we are so pleased you are satisfied with the overall experience you had with us.
Your custom is greatly appreciated as always!
We look forward to shipping your next order soon
Kind regards
Shape8
If I could give more than 5 stars I would!
If I could give more than 5 stars I would!
Shape8 have really helped me achieve my dream weight and made it so simple to achieve this. The website is easy to navigate, everything is clearly explained, and the whole process feels very straightforward. When I contacted the customer service team they were super friendly, very responsive, and happy to help, which makes the experience even better. I genuinely couldn’t recommend them enough.
December 16, 2025
Unprompted review
Reply from Shape8
Hi Tanya,
What a lovely review to read! Our customer service team love hearing such positive experience from our customers 😊
We try to ensure the website is as seamless as possible for our customers because we want our customers to feel exactly the way you do - we are super pleased you are satisfied with your experience.
We welcome you back anytime to place a new order.
Kind regards
Shape8
Very good prices and excellent service
Very good prices and excellent service. Highly recommend
December 15, 2025
Unprompted review
Reply from Shape8
Hi Elzbieta,
Thank you so much for your review.
We really appreciate your time taken to send us your experience, we are pleased you are satisfied with our customer service.
We look forward to shipping your next order soon 😊
Kind regards
Shape8
Fabulous company
Ive struggled with weightloss my entire life after trying and failing differnt methods, i was reccomended to shape8 by a friend. I was astonished on how simple it was to navigate my way round the website and getting the right treatment for me.
The results so far have been life changing physically and mentally.
December 15, 2025
Unprompted review
Reply from Shape8
Hi Kate,
Thank you for your kind 5* review, we appreciate the time taken to share your experience.
We are so pleased that we managed to help with your weight loss journey.
We try to make the process as easy and hassle free for our customers and we are so pleased we exceeded your expectations.
We look forward to welcoming you back anytime.
Kind regards
Shape8
Knowledgeable
Knowledgeable. Great advice and overall experience. Definitely worth a five star rating!
December 16, 2025
Unprompted review
Reply from Shape8
Hi there,
Thank you for taking the time to provide us with a 5* review - our customer service team will be delivered to hear you was satisfied with the service they provide.
We look forward to welcoming you back again soon
Kind regards
Shape8
Great website
Great website, my mum found it very easy to use and product was amazing. Really appreciate how much it helped mum! Highly recommend!
December 10, 2025
Unprompted review
Reply from Shape8
Hi Shona,
Thank you so much for your review.
We really appreciate your time taken to send us your experience, we are pleased you / your mum is satisfied with our customer service.
We look forward to shipping your next order soon 😊
Kind regards
Shape8
Very happy with the service provided by…
Very happy with the service provided by this company and received the order as expected
Will definitely use again in the future
December 9, 2025
Unprompted review
Reply from Shape8
Hi Lauren
Perfect, we are so pleased you are happy with service provided and we appreciate you taking your time to provide us with a 5* review.
We look forward to serving you again on your next order 😊
Kind regards
Shape8
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