Cheap reliable. And i ask almost 20 people which electricity i should chose everybody told me without any hesitation take andel
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See what reviewers are saying
I had problems receiving and viewing my bills from the Andel energi application for months now. I am extremely grateful to Ms. Lone of Team 23 for taking my call and helping me out today. Thank you fo... See more
Company replied
Still without power since Friday afternoon. When I contacted customer service, they couldn't even confirm whether my power would be restored before the weekend. No meaningful assistance, no upd... See more
Company replied
Hi. I received an email about my debt, which required me to indicate my CPR number, although all the bills were paid. I wrote to the support service and received the most satisfactory answers to all m... See more
Company replied
Company details
- Electric Utility Manufacturer
- Electric Utility Company
- Energy Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
About Andel Energi
Written by the company
Andel Energi. Mere energi til din hverdag.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Contact info
Hovedgaden 36, 4520, Svinninge, Denmark
- 70292929
- kundeservice@andelenergi.dk
- andelenergi.dk
4.3
Excellent
17K reviews
Asks customers to review
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Very professional help
June 18, 2026
Unprompted review
Reply from Andel Energi
Hi
Thank you very much for your review of us. We really appreciate it.
Have a great day
Best regards Mie
Reply from Andel Energi
Hi Uladzimir
Thank you very much for your review of us. We really appreciate it.
Have a great day.
Best regards Mie
Reply from Andel Energi
Hi,
Thank you very much for your great review of Andel Energi - we really appreciate it
We wish you a good day and a good summer
Kind regards
Liva
Cheap reliable
Cheap reliable. And i ask almost 20 people which electricity i should chose everybody told me without any hesitation take andel
June 17, 2026
Reply from Andel Energi
Hi,
Thank you very much for your review of Andel Energi - we really appreciate it.
It's the best kind of recommendation when it comes from existing customers - it's very nice to hear
Have a nice day with good energy your way
Kind regards
Liva
Reply from Andel Energi
Hi Emma,
Thank you very much for your review of Andel Energi - we really appreciate it
Have a nice day
Kind regards
Liva
Good service
June 14, 2026
Reply from Andel Energi
Hi Zain,
Thank you very much for your review of Andel Energi, we greatly appreciate it.
We wish you a good day
Kind Regards
Liva
Poor all round.
Still without power since Friday afternoon.
When I contacted customer service, they couldn't even confirm whether my power would be restored before the weekend. No meaningful assistance, no updates, and no sense of urgency.
What frustrates me most is that payments are collected immediately, but when customers need support, we're expected to simply wait and hope for the best.
A very disappointing experience from Denmark's largest power provider
June 12, 2026
Unprompted review
Reply from Andel Energi
Hello TVR
Thank you for sharing your experience. We are truly sorry to hear about the frustration and uncertainty you have experienced in connection with the power outage and your interactions with our customer service team.
We fully understand how stressful it is to be without power for an extended period, and we apologize if you felt inadequately informed along the way. That is certainly not the experience we want to provide our customers.
Since we unfortunately cannot identify your case based on the report, we would very much like to investigate the matter further. We would therefore ask you to contact us with more information—such as your name, address, or customer number—so we can locate your case and follow up on the specific incident.
I have sent you a request, which I hope you will respond to, and I will follow up with a reply once we have received the information.
We appreciate your feedback.
Best regards, Mie
Reply from Andel Energi
Hello Nitesh
Thanks for your feedback and the 5 star rating.
We wish you a great day
god service
May 21, 2026
Reply from Andel Energi
Hej Morten
Tak for stjernerne og din anmeldelse. Vi sætter stor pris på din positive feedback.
Vi ønsker dig en god dag og sender god energi din vej.
Bedste hilsner
Fie
Reply from Andel Energi
Hej
Tusind tak stjernerne og din positive anmeldelse af os og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på.
Bedste hilsner
Sara
Reply from Andel Energi
Hej
Tusind tak stjernerne og din positive anmeldelse af os og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på.
Bedste hilsner
Sara
Reply from Andel Energi
Hi Abanithe
Thank you very much for your review of us. We really appreciate it.
Have a great day
Best regards Mie
Service is good
May 2, 2026
Reply from Andel Energi
Hi.
Thank you for the stars and your review. We really appreciate your positive feedback. It’s great to hear that you were satisfied with the service you received and got the help you needed. We always strive to provide the best possible experience for our customers.
We wish you a wonderful day and are sending you some positive energy.
Best regards, Sofia.
It does work like it should and what i…
It does work like it should and what i have heard about the company is all true.
May 1, 2026
Reply from Andel Energi
Hi.
Thank you for the stars and your review. We really appreciate your positive feedback. It’s great to hear that you were satisfied with the service you received and got the help you needed. We always strive to provide the best possible experience for our customers.
We wish you a wonderful day and are sending you some positive energy.
Best regards, Sofia.
I am not a cutomer for almost 1.5 years…
I am not a cutomer for almost 1.5 years and today I still received a bill from a house I used to live , and that I have to pay it. The lack of competency and organisation truly proves its reputation on the market. And that, not taking in consideration the fact that the representative tried to convince me thst all this is my fault
April 27, 2026
Unprompted review
Reply from Andel Energi
Hello.
I’m sorry to hear you had a bad experience with your move.
However, I see that you’ve been in contact with a colleague and resolved the issue.
Best regards, Sofia.
Good Service
Good Service, especially in the app I can check the high and low price times
April 27, 2026
Reply from Andel Energi
Hi.
Thank you so much for the stars and your positive feedback.
We’re glad to hear that you’re happy with the app. We’re very proud of it, too, and are constantly working to improve it and add more features.
We hope you have a great day and are sending you some positive energy.
Best regards, Sofia.
Couldn’t give newborn food due to outage
We had a unique situation where our power got turned off because we stopped paying due to a combination of things (card got stolen/another expired). At the time, we had a newborn baby that relied on formula. We didn’t have the ability to heat water for formula or store it safely. When we called to fix this asap, 1) the billing department was ‘in a meeting’ all day and wasn’t available 2) the support line kept hanging up on us, and 3) when we did speak to a human they consistently said there was nothing they could do except send an email to the billing department.
Very disappointed that this company couldn’t recognise the critical situation and be more helpful.
April 21, 2026
Unprompted review
Reply from Andel Energi
Hello Sophie,
Thank you for your review. We are constantly working to improve ourselves and your feedback is therefore important to us.
I am sorry to hear about your experience with our customer service and would therefore like to investigate the matter further.
In order to investigate further and provide a complete explanation, more information will be needed. I hope you will respond to this request and I will follow up with a response once we have received the information.
Have a nice day.
Best regards
Laila
Reply from Andel Energi
Hello Naresh
Thank you for the stars and your review. We really appreciate your positive feedback. It’s great to hear that you were satisfied with the service you received and got the help you needed. We always strive to provide the best possible experience for our customers.
We wish you a wonderful day and are sending you some positive energy.
Best regards
Alfred
Good service
April 17, 2026
Reply from Andel Energi
Hello Shaman
Thank you for the stars and your review. We really appreciate your positive feedback. It’s great to hear that you had a good experience with our service. We always strive to provide the best possible experience for our customers.
We wish you a great day and are sending you some positive energy.
Best regards
Alfred
Very satisfied
I am client of Adel for less than a month, but I am satisfied with its customer service, notifications etc
April 17, 2026
Reply from Andel Energi
Hi Aikaterini
Thank you very much for your review of us. We really appreciate it.
Have a great day
Best regards Mie
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