Seabay Logistics Reviews 395

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's attentiveness and responsiveness. Many people appreciate the smooth and stress-free delivery service, noting that shipments arrive on time and as expected. The quick response times and clear communication from the customer service team are frequently mentioned as key strengths, making the overall experience positive and reliable. However, some customers were not happy with the communication regarding shipment updates and delivery dates, experiencing delays and a lack of clarity. A few other people also felt that the response time was slow and that they were not kept adequately informed about their shipments.

What people talk about most

Service

Consumers find service to be positive, highlighting its reliability, efficiency, and professionalism. Many... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, responsiveness, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the timely delivery... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the quick... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team's... See more

Based on these reviews

Rated 5 out of 5 stars

We’ve used SeaBay Freight twice now and both experiences have been great. Wilson has been our main point of contact and he’s been amazing. He’s quick to respond, super organized, and always makes s... See more

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Rated 5 out of 5 stars

We've been working with Seabay Logistics for about 10 years. They've proven themselves to be an excellent carrier – attentive to customers and quick to respond to any changes. They have friendly and h... See more

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Rated 5 out of 5 stars

I own a small business in Olathe, Kansas USA, there are a lot of things to worry about when importing products from China. One of the most worrisome is dealing with shipping. I have used Seabay many... See more

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Rated 5 out of 5 stars

Hi everyone I am Gabor rupi from Romania and I use long time seabay logistics because is wery serious company and competent!! The best shipping agent is Chloe I am w happy to find her I work whit the... See more

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Rated 5 out of 5 stars

A good company with wonderful staff! I've used the shipment service from Seabay Logistics several times, and it has always been on time and at fair pricing. I like Kayla—very fast response when I ask... See more

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Rated 5 out of 5 stars

Wilson at Sea Bay has been an extremely reliable freight forwarder for our shipments from China. Communication is clear and timely, pricing is fair, and shipments consistently arrive as expected with... See more

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Rated 5 out of 5 stars

Been using Seaby for a while now and they haven't let us down. They're reliable with our expensive shipments and the communication is clear. Kayla is very fast at coordinating things and always gets b... See more

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Rated 5 out of 5 stars

This was my first experience working with Seabay, but they did not disappoint in any way. For several weeks I was sending them questions and asking for quotes, and they answered each and every one of... See more

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Rated 5 out of 5 stars

Seabay provided shipping service for my goods from China to Auckland, New Zealand. Their system was easy to use and the quotation was clear, with no hidden charges. Kayla was my main contact and kept... See more

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Rated 5 out of 5 stars

seabay has done a great job for me. They helped us ships several shipments from China with a lot of diversity. Some pilot line stuff that came in small boxes through the air, full container, less th... See more

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Rated 5 out of 5 stars

Seabay are the go to freight forwarders for us. They never let us down. You can trust them with all your high value shipments. Excellent communication from Kenneth including fast replies to any querie... See more

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Rated 5 out of 5 stars

Good service as usual. Kayla responds quickly and is consistently helpful and efficient. Nothing much to say. Only one small issue... always been asked to write comments, which troubles me hhh

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Rated 5 out of 5 stars

Lucas Zhao with Seabay was very responsive, friendly, and punctual. He answered any questions along the way and ensured our goods reached us in proper order and with all specifications given from the... See more

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Rated 5 out of 5 stars

We are very satisfied with Seabay. We have been working with them for two years, and all shipments so far have been handled professionally and on time. What is particularly important to me is the easy... See more

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Rated 5 out of 5 stars

Excellent delivery as always from Seabay, specifically Alice and Luke who manage our logistics. Timely delivery to Canada, USA, U.K., Germany and Australia for our amazon fba business

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Rated 5 out of 5 stars

The best shipment service we have ever had! Although we faced some issue in the beginning, it ended up being sorted out perfectly with the support from the staff Kayla. Really appreciated that!

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Rated 5 out of 5 stars

We've been shipping with Seabay Logistics for years, and they've never let us down. Cargo from China to Russia always arrives on time, no nasty surprises. They really know their stuff. Thanks for the... See more

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Rated 5 out of 5 stars

We received friendly and professional service at a very reasonable price. The response time was quick, and the team showed great professionalism throughout. After comparing around five logistics compa... See more

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Rated 5 out of 5 stars

We have been working with this company for over 10 years. They are always very professional and attentive to the client’s needs. Our goods are delivered safely, and communication between us is excelle... See more

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Rated 5 out of 5 stars

It was very easy to deal with them. They instantly provided the quotation for the services. They even shipped the goods via air cargo within 24 hours of receiving it. Will definetly work with them... See more

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Rated 5 out of 5 stars

Been working with them for almost a year now, very responsible and reliable. Lucas almost keep me updated on the status of the shipment and provide all helps needed for custom related issues. Highly r... See more

Company replied

Rated 5 out of 5 stars

SeaBay are our best logistic partner. Good services and professional. Kayla has been fantastic to work with. Always quick response and incredibly helpful. Definitely would work with SeaBay for the lon... See more

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Rated 5 out of 5 stars

Been using Seabay Logistics for almost 5 years. Good people and good service! A special shoutout to our account manager, Susan. She's great and very responsible. Highly recommend.

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Rated 5 out of 5 stars

Yet again, Seabay delivered exactly as promised. Clear updates, no surprises, and everything arrived on schedule. It’s always a relief knowing we’re in good hands — especially when handling both FCL a... See more

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Rated 5 out of 5 stars

I have dealt with seabay a few times and they have been amazing every time. They are fast to answer my questions and extremely helpful. I have no reason to swap to another shipping company. My shipmen... See more

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Rated 5 out of 5 stars

I’ve had a fantastic experience working with Sandra at Seabay. Shipping from China to Colombia can be complex, but she made it a remarkably smooth process. Her consolidation services were a game-chang... See more

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Rated 5 out of 5 stars

Seabay are my trusted logistics partner, I have worked with Luke and Alice for many years now. Not only do they offer competitive prices, but they keep me informed on complex matters like the re... See more

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Rated 5 out of 5 stars

Seabay has been an outstanding partner for years. Their communication is always clear and reliable, pricing is competitive, and they consistently deliver on time. We’ve trusted them with both FCL and... See more

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Rated 5 out of 5 stars

I am always so impressed with the service I get from Seabay. This time was no exception, they made the whole process straight forward and cost effective. I have been dealing with them for years now an... See more

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Rated 5 out of 5 stars

I’ve been working with this Seabay for over four years and the service has consistently been excellent. In particular, Sandra stands out: every issue is handled promptly, with clear, high-quality comm... See more

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Rated 5 out of 5 stars

Seabay Logistics is a valuable logistics partner with us. They are always reliable. We are very grateful to have Wilson Su there to manage all our shipments.

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Rated 5 out of 5 stars

Lucas is a great rep for Seabay and doesn't miss a beat, he answers all questions fast and coordinates superbly. Even with last minute shipments.

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Rated 5 out of 5 stars

Thunder is a nice guy to work with. Good communication, fair pricing, and on-time delivery. The shipment arrived without any issues. Well, would work with him again.

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Rated 5 out of 5 stars

As usual this company and also Thunder Li is a very professional organization. They take care of you and keep you informed every step of the way. I highly recommend Seabay.

Company replied

Rated 5 out of 5 stars

Seabay team communicates perfectly. You are never left wanting for information. They constantly stay ahead, updating you at every step of the process from start to finish....from initial request, to c... See more

Company replied

Rated 5 out of 5 stars

I am very satisfied with the manner and helpfulness of Seabay logistics, I can highly recommend the company in every way. Best regards Kjell Janson, Sweden

Company replied

Rated 5 out of 5 stars

Seabay Logistic made our shipping item perfect. All item delivered with great condition. Wilson, our agent is also very responsive.

Company replied

Rated 5 out of 5 stars

Excellent experience once again with Seabay Logistics. The shipment arrived safely and right on schedule. Their team handled everything professionally and kept me updated throughout the entire process... See more

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Rated 5 out of 5 stars

I have used this company several times and they are very professional and follow your shipment every step of the way. I will continue using them especially the service that Thunder Li gives me.

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Rated 5 out of 5 stars

Super reliable and easy to work with. Communication was clear the whole time and everything arrived as expected. Would definitely use them again.

Company replied

Rated 5 out of 5 stars

Fast communication and well delivered products. So far we received all items with good condition. Thank you I will give A+ for this Logistics Company.

Company replied

Rated 1 out of 5 stars

AWFUL. I have now been waiting for 12 days since my shipment got to the docks and I am now no further forward to knowing when my shipment will arrive. This was our second shipment with Sea... See more

Company replied

Rated 5 out of 5 stars

Air shipment to USA went smoothly, thanks to Sandra's organization and diligence in follow up. Highly recommended. Will use their service again.

Company replied

Rated 5 out of 5 stars

We’ve been working with Seabay for several years now. Although our shipment volumes are modest, their team consistently treats us with care and attention. Seabay’s managers respond to our inquiries pr... See more

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Rated 5 out of 5 stars

Very satisfied with Thunder Li's work; they did an excellent job and provided follow-up throughout the entire import process. I will definitely work with this company again.

Company replied

Rated 5 out of 5 stars

This collaboration with Seabay has really exceeded expectations! From the initial consultation to the final receipt of the goods, every step was handled with care and peace of mind. Sales Joseph is... See more

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Rated 5 out of 5 stars

Ice Managed to sort out some issues that we where having with another freight agent and get our shipment moving, goods arrived well packaged and on time with no issues

Company replied

Rated 4 out of 5 stars

Been working with them for yeah, great service, good communication. Pricing is a bit on the higher side but since the service is actually well provided for it's alright.

Company replied

Rated 5 out of 5 stars

Great service and on time delivery. Thunder Li was my agent and he constantly provided me with updates and tracking details. Will work with them again soon!

Company replied

Rated 5 out of 5 stars

Always sastify with seabay service, specially ken always warm and support our matter. Ken so patiently give explanation all our question. Will keep continue use their service.

Company replied


Company details

  1. Freight Forwarding Service
  2. Logistics Service
  3. Shipping Company
  4. Shipping Service

About Seabay Logistics

Written by the company

Profile Image

Seabay International Freight Forwarding Ltd. is your trusted partner for international shipping. As a registered Non-Vessel Operating Common Carrier (NVOCC) in both China and the US and a freight forwarder audited by Société Générale de Surveillance (SGS) and Bureau Veritas (BV), we always adhere to the highest standards of quality and reliability. Our dedication to providing tailored logistics services for thousands of small and medium sized importers has made us one of the Top 50 Freight Forwarders in South China.

Since 2005, we have been logistics partners with Alibaba.com and Made-in-China.com, and have been the "Top Logistics Provider" on Freightos.com since 2017. We specialize in serving small and medium sized enterprises worldwide by offering one-stop shipping services to support their import needs from China and other Asian countries. Our services include door-to-door delivery, buyer's consolidation, DDP/DDU services, and FBA shipping.

REQUEST A QUOTE OUR SERVICES

Transparent and Visible Shipping Process

Always know where your cargo is with our regular updates

Always know where your cargo is with our regular updates
For every shipment, our team provides regular status updates daily or weekly to keep the whole shipping process transparent and visible.

Contact info

4.9

Excellent

TrustScore 5 out of 5

395 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service

Excellent service. Have been used more than 10 years without any issues.

September 30, 2025
Unprompted review
Seabay Logistics logo

Reply from Seabay Logistics

Thank you for your long-term trust and partnership!​ We remain committed to upholding the same high standards you’ve come to expect and look forward to many more years of successful collaboration.

Rated 5 out of 5 stars

Good service

Good service, fast assistance

October 13, 2025
Seabay Logistics logo

Reply from Seabay Logistics

Thank you for your feedback!​ Your trust means everything to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Delivery arrived on time from China to…

Delivery arrived on time from China to Europe. The team was kind and very helpful throughout the process. Highly recommend!

September 30, 2025
Unprompted review
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Reply from Seabay Logistics

​Thank you for your recommendation!​ Your recommendation means the world to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Been working with them for almost a…

Been working with them for almost a year now, very responsible and reliable. Lucas almost keep me updated on the status of the shipment and provide all helps needed for custom related issues. Highly recommended

September 30, 2025
Unprompted review
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Reply from Seabay Logistics

Thank you for your trust and recommendation!​ Your recommendation means a lot to us, and we look forward to continuing to serve you with the same high standards.

Rated 1 out of 5 stars

AWFUL - AVOID

AWFUL. I have now been waiting for 12 days since my shipment got to the docks and I am now no further forward to knowing when my shipment will arrive.

This was our second shipment with Seabay and both have bee terrible.

Kayla has completely avoided answering when our shipment(that she knows includes pre orders) is landing with us.

This shipment was collected on 7th August and we were told it would take 5 weeks.

This shipment should have been in Perth on the 14th Sept, it is now over 2.5 weeks later with STILL no confirmed date of arrival. The communication has been so bad, will never use again. This is my first ever bad review on trust pilot so that is a gauge to how bad this experience has been. This has had a massive impact our our business in the peak of our season we have been left with no stock.

September 30, 2025
Unprompted review
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Reply from Seabay Logistics

Dear Charlie,

Thank you for your feedback regarding your recent shipment and for confirming its receipt.

First and foremost, please accept our sincerest apologies for the delays, uncertainties, and poor communication you experienced throughout this process.

We fully understand that while the shipment has now been delivered, the anxiety and disruption caused to your business, especially during your peak season, cannot be easily undone. We recognize and share your frustration.

The primary cause of the delay was an unexpected one-week hold-up during transshipment in Singapore, which led to the vessel's arrival in Perth on September 19th. As a DDP shipment, the subsequent customs clearance and container pickup process took approximately 10 days, causing further delay. We acknowledge that we fell short in proactively and promptly updating you on these developments, which is an area we must critically improve.

Your feedback is invaluable and serves as a crucial opportunity for us to enhance our service quality. We are already taking steps to strengthen our internal processes and communication protocols to ensure more reliable and transparent service for all our clients moving forward.

We value our relationship with every customer and sincerely hope to have the opportunity to rebuild your trust through improved service in the future.

Best regards,
Seabay Team

Rated 5 out of 5 stars

A Trusted Transport Partner for Many Years

We have been working with this transport company for many years and can confidently recommend them as excellent partners. They are reliable, efficient, and consistently attentive to our needs. Their professionalism and long-term commitment make them a truly valuable business companion.

August 30, 2025
Unprompted review
Seabay Logistics logo

Reply from Seabay Logistics

Thank you for your trust and partnership!​ We are deeply grateful for your long-term collaboration and heartfelt recommendation. It’s an honor to be recognized as a reliable, efficient, and attentive partner in supporting your business needs.

Rated 5 out of 5 stars

Great company

Great company, been with them 7 years now! Extremely reliable and on time services!

September 14, 2025
Unprompted review
Seabay Logistics logo

Reply from Seabay Logistics

Thank you for your loyalty and trust!​ Your continued trust in our reliability and timely service means the world to us. We look forward to many more years of serving your needs.

Rated 5 out of 5 stars

Reliable and professional service

Reliable and professional service! Shipments were delivered on time, communication was excellent, and the whole process was smooth. Highly recommended.

September 11, 2025
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Reply from Seabay Logistics

Thank you for your trust and recommendation!​ We look forward to continuing to serve you with the same high standards.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Service from Seabay Logistics

I have been working with Seabay Logistics in China and I am extremely impressed with their professionalism and reliability. From start to finish, their team has been efficient, transparent, and always available to answer questions.

Shipments are handled with great care, documentation is always accurate, and everything arrives on time without hassle. Their communication is excellent – I am always kept informed of progress, which gives me complete peace of mind.

It is rare to find a logistics partner that combines speed, trustworthiness, and genuine customer care, but Seabay delivers on all fronts. I can confidently say their services are first-class and I would highly recommend them to anyone looking for a dependable logistics partner in China.

Thank you, Seabay Logistics, for making international shipping stress-free and smooth.

September 8, 2025
Unprompted review
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Reply from Seabay Logistics

Thank you for your exceptional feedback!​ We are deeply grateful for your thoughtful and detailed review. We are honored to be your trusted logistics partner and remain committed to delivering the same high standard of service you’ve come to expect.

Rated 5 out of 5 stars

Très bon transport

Très bon transport

September 5, 2025
Unprompted review
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Reply from Seabay Logistics

​Thank you for your kind words!​ We look forward to continuing to serve your shipping needs with the same level of care and professionalism.

Rated 5 out of 5 stars

Very good communication

Very good communication. Our products arrived safe and sound. We recommend Seabay.

August 18, 2025
Unprompted review
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Reply from Seabay Logistics

Thank you for your recommendation!​ Your satisfaction is our top priority, and we look forward to continuing to serve you with the same level of care and reliability.

Rated 5 out of 5 stars

Trusted

I am always so impressed with the service I get from Seabay. This time was no exception, they made the whole process straight forward and cost effective. I have been dealing with them for years now and I can always trust them to find the best way to move freight.

August 29, 2025
Unprompted review
Seabay Logistics logo

Reply from Seabay Logistics

Thank you for your trust! We are deeply grateful for your continued partnership and the kind words you've shared. We look forward to supporting your freight needs for many more years to come.

Rated 5 out of 5 stars

Fast communication and well delivered…

Fast communication and well delivered products. So far we received all items with good condition.
Thank you I will give A+ for this Logistics Company.

August 28, 2025
Unprompted review
Seabay Logistics logo

Reply from Seabay Logistics

​​Thank you for your excellent feedback!​ Your trust means everything to us, and we look forward to continuing to provide you with reliable and efficient service.

Rated 5 out of 5 stars

Efficient

Fast. Preocupied for our needs, available 24/7, efficient solving problems

August 4, 2025
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Reply from Seabay Logistics

It's our pleasure to provide responsive and efficient service that meets your needs. We look forward to continuing to serve you with the same level of dedication.

Rated 5 out of 5 stars

Seabay and in particular Thunder Li…

Seabay and in particular Thunder Li were excellent throughout and on many occasions went 'the extra mile' for me. Consignment all arrived without any damage

August 5, 2025
Seabay Logistics logo

Reply from Seabay Logistics

Thank you for taking the time to share your positive experience with us! We look forward to continuing to serve your shipping needs with the same level of care and dedication.

Rated 5 out of 5 stars

Eric in Seabay looked after this…

Eric in Seabay looked after this shipment incredibly well at every step

July 17, 2025
Seabay Logistics logo

Reply from Seabay Logistics

We're delighted to hear about your positive experience with our team.

We appreciate you taking the time to share your thoughts and look forward to continuing to serve you with the same high standard of care.

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