The two stars are because I eventually received one bar of stain remover soap after emailing asking where my order was. Ordered 11th July 2025. They did reply pretty quickly, and said there had been... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I buy the soap bar for stains and I think it’s great. I think it’s slightly expensive once you’ve paid for delivery etc and it does take a while to arrive however I will continue to buy as I’ve not fo... See more
I had a great experience. I am little miss messy and this wee bar of soap has changed my life for the better. My washing used to be multi coloured mainly due to pasta,egg and other stains. Various dif... See more
Order placed on 20th March 2026, as a new customer. Purchased the 50% off bundle offer. I haven't recieved any postage confirmation and have emailed customer service 3 times and twice on their websit... See more
Company replied
2.7
Poor
147 reviews
Replied to 14% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very frustrating and disappointing…
Very frustrating and disappointing company, no communication whatsoever from the numerous emails sent to all thier communication channels after a month!. I NEVER received the product!!. Absolute SCAMMERS!!!.
April 4, 2026
Unprompted review
Advertisement
I ordered on 20th April.
I ordered on 20th April.
Still haven't received the item.
There has been no reply to my messages or emails.
To say all customers have been informed about a delay is quite frankly a lie, as I've received NO communication from Scrubology.
I kindly ask for you to refund my money, failing this I shall contact my bank to recover the funds and report to action fraud.
April 20, 2026
Unprompted review
Recently came across scrubology & im…
Recently came across scrubology & im loving the limescale descaler and it works wonders!! Great customers service & fast shipping time. Have already put another order in. Thanks scrubology team ❤️
May 6, 2026
Unprompted review
Do not buy from this company
Do not buy from this company. I made an order almost 3 weeks ago and it’s still not been dispatched. I emailed asking for a refund and had no response. Will be going through my bank to obtain back my money & will never order again. Useless business.
May 5, 2026
Unprompted review
Placed an order on 15/4/26
Placed an order on 15/4/26. Advert stated fast UK delivery. Had no email confirmation of order and heard nothing since! No replies to emails to customer service either. I'm assuming the delivery charge I paid included fast track. Terrible service from start. Still awaiting my order
April 15, 2026
Unprompted review
Advertisement
Huge delay in shipping
Huge delay in shipping. Emailed chasing to be told that there was a fault with the site and now the products were out of stock so would need to wait until the end of April for restock. Was offered a refund of delivery fee or full refund so I was happy to wait and accepted the delivery fee refund. Since, still not shipped and no update! I've now requested a full refund and won't bother to order again
May 5, 2026
Unprompted review
*SCAM*SCAM*SCAM*SCAM*
Ordered on the 22nd of April.. I have emailed 3 times, contacted them on Instagram and Facebook.. and still not response and still no order! Been trying to find a way to make contact to either get my order or get a refund! Absolute scam of a business!
April 22, 2026
Unprompted review
Absolute scam!
Absolute scam!! AVOID! Ordered 30th March, apparently it was a pre order. Then told 22nd April, then told 28th April, it's now 4th May and still NOTHING!!! Communication is shocking. Offered delivery refund even though it was free delivery. Do not order as you won't see your money or your products!!!
May 4, 2026
Unprompted review
I ordered from scrubology after seeing…
I ordered from scrubology after seeing a review on facebook and bought a bundle which stated free shipping in 48 hours.
I waited over a week before contacting them to which they replied they were awaiting stock to be delivered between 14th and 22nd April and my order will be shipped on 24 hours.
They also stated that if I wanted to wait for my order they would refund the shipping fee to which I replied it was free but if I were to cancel and re order, I wouldn’t get the 10% discount which was offered on the order id originally placed!
The communication and customer service from this company is disgraceful.
I like others on here cannot be all wrong!
April 14, 2026
Unprompted review
Reply from Scrubology
Thank you for your review, and we’re very sorry to hear that you’re disappointed with our service. We completely understand how frustrating this must be, and this is certainly not the experience we aim to provide.
The item you ordered is currently on pre-order, with new stock due to arrive on the 28th of this month. Once received, all orders will be dispatched promptly using Royal Mail’s 48-hour delivery service.
We have reached out to all customers to explain that these products were on pre-order and to provide updates on the revised shipping date. We have also offered free shipping to any customers who had not already received this.
It’s possible that our previous communication may have landed in your spam or junk folder, so it may be worth checking there just in case.
If you haven’t received these updates, or if you’d like any further information, please don’t hesitate to contact us directly at hello@scrubology.co.uk
and we’ll be happy to assist you.
Thank you again for your patience and understanding.
Kind regards,
The Scrubology Team
Advertisement
Scam
Dont waste your money, items dont get sent out and company dont respond to your emails.
April 4, 2026
Unprompted review
Reply from Scrubology
Thank you for your review, and we’re very sorry to hear that you haven’t received your order or a response from us—this is certainly not the experience we aim to provide.
The item you ordered is currently on pre-order, with new stock of the oven due to arrive on the 28th of this month. Once received, all orders will be dispatched promptly using Royal Mail’s 48-hour delivery service.
We did send out a notification to all customers advising that this product was on pre-order. This may have landed in your spam or junk folder, so it may be worth checking there just in case.
If you haven’t received this, or if you’d like any further updates, please don’t hesitate to contact us directly at hello@scrubology.co.uk and we’ll be happy to assist you.
Thank you for your patience and understanding.
Kind regards,
The Scrubology Team
Disappointed… paid for New Oven with…
Disappointed… paid for New Oven with high hopes but nothing has been received, and no response to my email chasing it up either. Looks to be a scam.
April 20, 2026
Unprompted review
Reply from Scrubology
Thank you for your review, and we’re very sorry to hear that you haven’t received your order or a response from us—this is certainly not the experience we aim to provide.
The item you ordered is currently on pre-order, with new stock of the oven due to arrive on the 28th of this month. Once received, all orders will be dispatched promptly using Royal Mail’s 48-hour delivery service.
We did send out a notification to all customers advising that this product was on pre-order. This may have landed in your spam or junk folder, so it may be worth checking there just in case.
If you haven’t received this, or if you’d like any further updates, please don’t hesitate to contact us directly at hello@scrubology.co.uk and we’ll be happy to assist you.
Thank you for your patience and understanding.
Kind regards,
The Scrubology Team
I also ordered march 28th no reply they…
I also ordered march 28th no reply they just ignore all communications
April 18, 2026
Unprompted review
Reply from Scrubology
Thank you for your review, and we’re very sorry to hear that you haven’t received your order or a response from us—this is certainly not the experience we aim to provide.
The item you ordered is currently on pre-order, with new stock of the oven due to arrive on the 28th of this month. Once received, all orders will be dispatched promptly using Royal Mail’s 48-hour delivery service.
We did send out a notification to all customers advising that this product was on pre-order. This may have landed in your spam or junk folder, so it may be worth checking there just in case.
If you haven’t received this, or if you’d like any further updates, please don’t hesitate to contact us directly at hello@scrubology.co.uk and we’ll be happy to assist you.
Thank you for your patience and understanding.
Kind regards,
The Scrubology Team
Do not order
Ordered on March 25th and still hasn’t dispatched and my messages and emails continue to be ignored. Do not order.
April 17, 2026
Unprompted review
Reply from Scrubology
Thank you for your review, and we’re very sorry to hear that you haven’t received your order or a response from us—this is certainly not the experience we aim to provide.
The item you ordered is currently on pre-order, with new stock of the oven due to arrive on the 28th of this month. Once received, all orders will be dispatched promptly using Royal Mail’s 48-hour delivery service.
We did send out a notification to all customers advising that this product was on pre-order. This may have landed in your spam or junk folder, so it may be worth checking there just in case.
If you haven’t received this, or if you’d like any further updates, please don’t hesitate to contact us directly at hello@scrubology.co.uk and we’ll be happy to assist you.
Thank you for your patience and understanding.
Kind regards,
The Scrubology Team
Advertisement
Order placed on 20th March 2026
Order placed on 20th March 2026, as a new customer. Purchased the 50% off bundle offer. I haven't recieved any postage confirmation and have emailed customer service 3 times and twice on their websites without any reply. They were certainly quick to take payment. Shocking service.
March 31, 2026
Unprompted review
Reply from Scrubology
Thank you for your review, and we’re very sorry to hear that you haven’t received your order or a response from us—this is certainly not the experience we aim to provide.
The item you ordered is currently on pre-order, with new stock of the oven due to arrive on the 28th of this month. Once received, all orders will be dispatched promptly using Royal Mail’s 48-hour delivery service.
We did send out a notification to all customers advising that this product was on pre-order. This may have landed in your spam or junk folder, so it may be worth checking there just in case.
If you haven’t received this, or if you’d like any further updates, please don’t hesitate to contact us directly at hello@scrubology.co.uk and we’ll be happy to assist you.
Thank you for your patience and understanding.
Kind regards,
The Scrubology Team
Have emailed 3 times regarding a…
Have emailed 3 times regarding a problem with my order... nobody replies
March 2, 2026
Unprompted review
Reply from Scrubology
Thank you for your review, and we’re very sorry to hear that you haven’t received your order or a response from us—this is certainly not the experience we aim to provide.
The item you ordered is currently on pre-order, with new stock of the oven due to arrive on the 28th of this month. Once received, all orders will be dispatched promptly using Royal Mail’s 48-hour delivery service.
We did send out a notification to all customers advising that this product was on pre-order. This may have landed in your spam or junk folder, so it may be worth checking there just in case.
If you haven’t received this, or if you’d like any further updates, please don’t hesitate to contact us directly at hello@scrubology.co.uk and we’ll be happy to assist you.
Thank you for your patience and understanding.
Kind regards,
The Scrubology Team
This Works
Ordering very easy and product delivered quickly. I purchased the rust remover for my chrome towel rails. This product worked extremely well. I have tried a lot of other products and social media cleaning tips but this did the job extremely well
March 12, 2026
Unprompted review
Reply from Scrubology
Thank you so much for your kind review! We’re really pleased to hear that you had a great experience with us.
Your feedback means a lot to our team, and we truly appreciate you taking the time to share it. We hope to serve you again soon!
Kind regards,
The Scrubology Team
I bought the rust be gone and the over…
I bought the rust be gone and the over cleaner.
It rare you see a product do exactly how they show it on adverts but this absolutely did
What amazing products... Blown away
March 6, 2026
Unprompted review
Reply from Scrubology
Thank you so much for your kind review! We’re really pleased to hear that you had a great experience with us.
Your feedback means a lot to our team, and we truly appreciate you taking the time to share it. We hope to serve you again soon!
Kind regards,
The Scrubology Team
Advertisement
Removed brown underarm marks on school shirts.
The soap bar saved my daughters' school shirts. For some reason this year's shirts were made of a material that retained brown staining under arms. I had used vanish, soaked in Ace, Napisan and voul washes and still the looked a mess. This soap bar got it out first attempt. Make up covered neck line disappears in front of your eyes too. I use it weekly as a pre treatment for the shirts and white socks. Adds 5 minutes but with it. Looking forward to trying other products.
March 9, 2026
Unprompted review
Reply from Scrubology
Thank you so much for your kind review! We’re really pleased to hear that you had a great experience with us.
Your feedback means a lot to our team, and we truly appreciate you taking the time to share it. We hope to serve you again soon!
Kind regards,
The Scrubology Team
Amazing stone cleaning product been…
Amazing stone cleaning product been using for my small business and everyone has lovely sparkling cooker tops like new
February 23, 2026
Unprompted review
Reply from Scrubology
Thank you so much for your kind review! We’re really pleased to hear that you had a great experience with us.
Your feedback means a lot to our team, and we truly appreciate you taking the time to share it. We hope to serve you again soon!
Kind regards,
The Scrubology Team
Poonarmi
Used the soap on a baby’s vest that had been caught in a poonarmi. No effort at all and fabulous resukt
February 12, 2026
Unprompted review
Reply from Scrubology
Thank you so much for your kind review! We’re really pleased to hear that you had a great experience with us.
Your feedback means a lot to our team, and we truly appreciate you taking the time to share it. We hope to serve you again soon!
Kind regards,
The Scrubology Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.