Schumacher Cargo Logistics Reviews 

Everything was very professional, from start to finish.

Very good follow up from staff, verifying account details, making sure we did everything needed. Good experience.

When I med a call for information
I was impressed the way they told me all the rules and regulation and how I can do my shipping with this company. They were very friendly and very knowledgeable.

Friendly, very professional, fast and easy!

Highly recommend Schumacher Cargo for international moving services. My move included 500 cubic feet on a shared container. Everything was packed perfectly and picked up in LA, and delivered to the South of France exactly 3 months later in connection with Gosselin Moving. No complaints and great service from start to finish!

Shipping car from US to Europe.
They continuously confirmed the estimate even with new war going on. At the last second when I was confirming, they spiked the cost by 1600!
really bad.
They tell you they are from hamburg germany to provide some confidence but facts proved the estimator wrong. not ok.

Their reviews on the shopper approved site look like scam as you cannot upload honest reviews.

I ended up shipping with somebody else from California, paid way lower overall costs, had better, humble, friendly dialogue.

I had used Schumacher logistics twice in the past for cross-Atlantic moves. I was very happy with their service both times, so I chose them again. I took no insurance out because i did not think I needed to protect myself ...from them. I chose the option with packaging by them, to make sure all was done and packaged properly (meaning: I paid extra for this). They came to my place, packed up everything and left with all the items that needed moving. Nothing was left in my apartment. Among these items was a vintage industrial fan that was quite valuable, a valuable coffee table, a valuable desk, and a valuable couch. First, they took all these items apart without asking first (I did not see them do it, otherwise I would have stopped them). I signed a sheet saying that they removed 35 boxes from my home. Upon delivery to my new home, I signed a sheet acknowledging receipt of 35 boxes. I immediately unpacked everything the same day and realized that the coffee table, the desk and the couch had been damaged (a few broken glasses also, but that can always happen). Most importantly, the foot of the industrial fan was missing entirely. I reached out to them, explaining that the damage to the items was not that important to me but that the missing foot of the fan was something I deeply cared about. First, they apologized and said they would reimburse me. But then another person reached out, said I took no insurance out and that, as a result, they could not do anything further to help. Now mind you, why would anyone take out an insurance to protect themselves from a moving company? Insurance is there to cover unpredictable things, like loss at sea for instance. After I told them that I would sue them, they finally agreed to at least try to locate the foot. After waiting a while, I followed up with them. Their answer was that they were not able to locate the foot. No offer for indemnification, although, surely, they have an insurance policy that would have assisted in indemnifying me (but their premiums, most liekly, wold ahve gone up as a result). Now this foot has been removed by them and clearly lost by them, since I shipped and received the same number of boxes. They tried to blame it on the company that delivered the boxes to me (they worked with another local company to deliver from the port of entry to my home). They did this despite the fact that it was clearly their mistake. They did not care at all. Be careful with your valuables, this company does not seem to care neither about your goods nor about you - kind of counter intuitive for a moving company. I hope this helps someone out there!

Straightforward, reasonably priced, professional and reliable. This is the second time I have used them shipping things from the US to New Zealand and they have been great both times. Shout out to Daniel and Dawne for exceptional service and expertise.

Based on my experience with Schumacher Cargo Logistics, I cannot recommend this company for an international household move.
I hired a company specializing in international relocation specifically because I expected them to understand the process, coordinate all the different parties involved, communicate clearly, provide accurate information, and make an already complicated international move easier. Unfortunately, my experience has been almost the complete opposite.
The biggest problem throughout this move has been the lack of communication, follow-up, accountability, and accurate information. I have repeatedly found myself having to chase Schumacher for answers and trying to resolve issues that should have been proactively managed by the company I hired and paid to handle this move.
One of the most unbelievable situations involved items from our household move being left behind without anyone contacting us to ask which items we wanted or were willing to leave. These are our personal belongings. If everything could not fit, the obvious and professional procedure would have been to contact us, explain the situation, and allow us—the owners—to decide what should stay and what should go.
Instead, that decision was apparently made without our involvement. We were then left trying to determine exactly what had been left behind. I still find it extremely difficult to understand how anyone handling a professional household move could believe that deciding which of a customer's personal belongings to leave behind, without first speaking with the customer, was an acceptable course of action.
There have also been serious communication problems surrounding the Bill of Lading, shipping information, routing, documentation, and expected timeline. Information we received later did not correspond with what we had originally been provided, creating even more confusion during an international move where accurate documentation, routing, and timing are critical.
Then I learned that the local agent responsible for handling the process at destination apparently had not been paid, creating yet another potential problem that could affect the processing and delivery of our shipment. As the customer, I should not have to discover these problems myself or continuously follow up to make sure the different parties involved in completing the move are actually communicating and coordinated.
We have also dealt with questions regarding charges that were not clearly explained beforehand, discrepancies involving services or items appearing on invoices, and repeated situations where communication and follow-up only seem to happen after I initiate another email or request for information.
What makes this particularly disappointing is that this was not an inexpensive move. We hired Schumacher Cargo Logistics because international shipping and relocation are supposedly their area of expertise. When a customer is spending a substantial amount of money for a professional international moving service, they should not have to become the project manager of their own relocation.
Problems can happen in international logistics. Ships can be delayed, customs requirements can change, and unexpected circumstances can arise. My issue is not simply that problems occurred. It is the way those problems have been communicated, handled, and followed up on.
When something goes wrong, I expect proactive communication, accurate information, accountability, and a clear plan for resolving the issue. That has consistently not been my experience with Schumacher Cargo Logistics.
At this point, the amount of time I have personally spent sending emails, requesting clarification, correcting information, following up on unresolved issues, and simply trying to determine what is actually happening with our belongings is completely unacceptable. I hired an international relocation company so they would manage this process—not so I would have to manage them.
Our move is still in progress, and I intend to update this review once our belongings are finally delivered and the entire process is complete. However, based on everything I have experienced to date, I would not recommend Schumacher Cargo Logistics to anyone considering an international household move.
This is not a matter of telling potential customers to "do their research" or "ask the right questions" before hiring them. I did my research. I hired what i believed was an experienced international shipping company precisely to avoid these types of problems. A customer should not need to anticipate every possible failure, continuously chase a company for information. I would absolute choose another company.

Schumacher made everything super easy. Brought in a local company to pack up all my stuff. Apaca movers were great. Three guys showed up on time and did a fast and safe job. Then everything went out the door no problem. Definately would use again for big move.

Nice people with experience of the job. Very helpful.

Everything went smoothly thanks to the efficient team!

These guys definitely know what they are doing in terms of shipping and packing. However, the communication is frustrating. Make sure you find your 'person' who is quick to respond and makes it personal, otherwise you get a lot of AI generated messages that repeat themselves and are not always relevant. We found our person in Kimberly and she was fantastic.

People who came to deliver the furniture couldn't even assemble sofa legs.

They charged extra $250 for uncrating when we’d paid full white glove service and end to end costs already. Communication was poor. Delivery date was unpredictable and not confirmed. They required too many follow ups from our side. I’ve recommended the indian shipper to never use Schumacher again

Took about 2 months to deliver boxes to my apartment after they arrived in USA. I had to follow up so many times. Also tried to charge me extra. definitely not happy.

Timely arrival, extremely professional packing and loading of all our goods.

I am very happy with Schumacher Cargo Logistics' service involving transporting a grand piano from Connecticut USA to NSW Australia -- the piano arrived in the same condition as it left our home in the USA and arrived NSW Australia as expected and communicated to us by SCL. Through this experience SCL treated me as a valued client and I highly recommend SCL if you have a need for moving stuff, in particular I highly recommend Sales Executive Matthew Fitzpatrick who is a true professional, knowledgeable, trust worthy, transparent, and responsive.

Adriana Milinkovic is a superstar. This is the email I sent to Adriana's supervisor.

Hello, Ms. Galindo,

I am finally finding some time to write to you about your outstanding employee, Adriana Milinkovic. I am moving from Northern California to São Martinho do Porto, Portugal.

An international move is a very significant life event that can be the source of a great deal of stress and anxiety. Ever since Adriana took over my case from Nathan Stowell (who ghosted me for a while), my customer experience has been superb, and I have had so much less anxiety and stress than I was expecting. Adriana "has got it going on," as I like to say.

First, she is unfailingly responsive to my emails, usually within just a few hours, even on weekends. Second, she knows her stuff and communicates with just the right amount of detail and specificity. She is an excellent writer.

Finally, I very much appreciate that she makes me feel like someone shipping the contents of a 10,000 square foot home, while I’m only shipping a small partial container. Adriana is the consummate professional.

Adriana should be promoted (but not before she finishes working with me. LOL) You don’t want to lose her!!

Thank you for your time.

Kind regards,

Ralph Gregory (“Gregg”) Cochran
Ref. no. 11442039

BTW: To his credit, when Mr. Stowell resurfaced, he was quite good. He made the smart move of adding Adriana to the team, and within a couple of days, I worked only with her, which is great.