Saranghae | Korean Skincare Reviews 305

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, competitive pricing, and the high quality and authenticity of its offerings. Many consumers highlight the fast and efficient delivery service, noting that orders arrive quickly and in good condition. The overall ordering process is frequently described as smooth and hassle-free, contributing to a very positive customer experience. However, some customers also noted issues with delivery, including lost orders, incorrect items being sent, or packages being dispatched to the wrong country. A few people mentioned that import fees and shipping costs were occasionally too high, and some experienced delays when products were out of stock.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, authenticity, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the super fast... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Order

Reviewers highlight positive aspects of order. Many customers express satisfaction with timely deliveries,... See more

Price

Clients share positive opinions on price, often highlighting that products are well-priced, fair, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received my order yesterday and couldn’t be happier! I used to shop from Olive Young Global, but the import fees and shipping costs were too high. I’m so glad I found this website: the prices are fa... See more

Rated 5 out of 5 stars

I’ve been buying all my Korean skincare products from this website for a while now, and I honestly couldn’t be happier. The quality-to-price ratio is outstanding — the products are authentic, high... See more

Company replied

Rated 5 out of 5 stars

I've ordered from this shop several times now and have always been completely satisfied! They offer a great selection of K-Beauty products. Shipping is always super fast and the entire ordering proces... See more

Rated 5 out of 5 stars

I very much love the huge choice of many different K-Beauty Brands, and I'm fan of Saranghae because they have the best prices too! Shipment of delivery goes out pretty fast as well. They are reliable... See more


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Health and Beauty Shop

About Saranghae | Korean Skincare

Written by the company

Saranghae Korean Skincare

Saranghae Logo

At Saranghae, we make it our mission to help you discover and shop the best Korean skincare products from South Korea. Our curated collection features top K-beauty brands like Beauty of Joseon, Anua, and Medicube—trusted by skincare lovers worldwide. From hydrating toners and soothing serums to gentle cleansers and powerful moisturizers, our online store offers high-quality skincare solutions for every skin type and concern, delivered directly within Switzerland.

Saranghae is run by a passionate team of skincare experts committed to helping you make informed choices for healthy, glowing skin. Discover our carefully curated skincare routines or get personalized product recommendations tailored to your skin’s needs. We offer fast, reliable delivery across Switzerland and exceptional customer support. With a 14-day return policy and a satisfaction-first approach, you can shop confidently.

Shop Now at Saranghae

Instagram TikTok

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

I love this site

I love this site. Being able to order from the comfort of my home instead of flying all the way to Korea is amazing. The service has been top‑notch. It would be great if a small sample could be included with orders in the future, but aside from that, everything has been excellent. I’ve already recommended it to others.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Sehr gute Produkte

Sehr gute Produkte
Einfache Anwendung , gute Verträglichkeit, sichtbare Ergebnisse. Ich benutze folgende Produkte: Module Collagen night wrapping mask, Blanc cover cream Stick und Ladegerät lip sleeping mask

April 17, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Fast shipping and nice products

Fast shipping and nice products. However, I'm been Saranghae's customer for years and the minimum order for free shipping gets higher and higher (from 40 to 80 CHF as of April 2026). It would be nice if they could keep it around 50 CHF.

April 20, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

My new favorite online store for my skincare products

I purchased a few products from this store to try them out, and I’m absolutely delighted! From the quality of the products to the ease of placing the order and the fast shipping—everything was excellent.

This is now my new favorite online store when it comes to choosing my skincare products :)

February 18, 2026
Advertisement
Rated 1 out of 5 stars

Very bad

Very bad. I ordered in November and I still haven’t received my package. The package was delayed so I could not pick it up because I wasn’t home. So it got returned to the company. I reach out and said I want them to ship my order again. They said they will do that. Now 1 month later still haven’t got my order. They are ignoring me. I have email and also wrote multiple messages on what’s app

February 9, 2026
Unprompted review
Saranghae | Korean Skincare logo

Reply from Saranghae | Korean Skincare

Hello,

Thank you for your review. We’re sorry to hear about your experience; however, based on the information provided, we are currently unable to identify this case.

All customer enquiries sent to our official email and WhatsApp support channels are answered and resolved. We do not have any unresolved cases matching the situation described without an accompanying order number.

To allow us to investigate and assist you properly, please reply with your order number and confirm which WhatsApp number or email address you contacted. Once we have this information, we will be happy to review the case and clarify the situation.

Kind regards,
Saranghae Customer Support

Rated 5 out of 5 stars

Fast

Fast, Delivery, i’m Happy With my purchase
Thank you .

February 2, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look