Very disappointed
We have a number of Room and Board pieces: desks, sectional, ottoman/coffee table, and this large armoire with built-in desk. All items have been purchased at different years, and different furniture lines. All have been extremely disappointing: couch cushions sagged within 1 year, the back cushions are now half their height because when you sit back, they collapse, a sofa leg broke off, the finish on our armoire/desk continues to peel off (I called customer service when we first noticed this and they would not do anything), the black-stained desk chips easily and the ottoman seams show the leather stripped. I kept giving Room and Board another go-around as we kept buying pieces from them, because I like the designs, and the showroom. I’m not buying anything from them anymore.
Reply from Room & Board - San Francisco
Thank you for sharing your experience Laura. When manufacture defects are present, we are your partner to work through our service options. We often have replacement parts available to order as well, even for damage sustained overtime through normal use, especially for our upholstery collections. Please contact our Customer Care team at 800-301-9720 so we can look into your concerns more closely.