The service is sub-par
The service is sub-par. I bought a full living room worth of furniture. Talking well over 10K. The rug was going to take 4 month and the furniture about 6 weeks. I either had to wait fore everything to be ready for them to deliver or pay 2 delivery fees or choose to pick up the rug myself. I chose to pick up. Since then I have gotten three notices (purely notices not apology) pushing it out additional time. It is now out to almost 6 months before it will come in for me to pick-up. No one has reached out just automated emails. I paid in full at time of purchase. I was an honest broker and they crooks. You will get better service from Ashley and they don't give that good service either.
Reply from Room & Board - Boston
Thank you for sharing your experience Beth. We apologize for the continued delays in the production of your rug. Thank you for reaching out to us to discuss. As discussed last week, please give us a call once your rug has been delivered so we can discuss further accommodations.