We purchased a MaxPow 24v for our four year old grandson and other grandchildren ( when they are old enough). We started with the parental remote to build his confidence. He absolutely loves it! He ev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We purchased three 24V RiiRoo ride on Quads as Christmas Presents for our children (5, 8 and 10) and they have been the best purchase we have made in a long time. They have spent ages driving around... See more
Company replied
My son got the 12V fire engine for a joint birthday and Christmas present and he absolutely loves it. The lights and fire engine noises really make for a brilliant experience for him. The remote cont... See more
Company replied
I recently bought a go‑kart from this company for my 9‑year‑old, and he absolutely loves it. After a couple of uses we noticed a small issue, but the customer service team were brilliant — quick to re... See more
Company replied
Company details
Written by the company
From Electric Ride On Cars for Kids to Quads, Go-Karts, and Scooters. All with UK Based on Customer Support and Expertise.
Contact info
Godwin Road 5, NN17 4DS, Corby, United Kingdom
- hello@riiroo.com
- riiroo.com
4.3
Excellent
6K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend
Highly recommend, service excellent. Our little boy loves his tractor & motorbike.
January 23, 2026
Unprompted review
Reply from RiiRoo
Hello Nicole,
Thank you so much for the lovely recommendation. We’re delighted to hear your little boy is loving both his tractor and motorbike – that’s exactly what we love to hear.
Thanks again for choosing RiiRoo and for taking the time to leave such kind feedback.
- The RiiRoo Team
Advertisement
My parcel which was taken from…
My parcel which was taken from my doorstep (cristmas present) the RiiRoo team went above and beyond to rectify it .. it did have to go through a process but very understandable money was put in my account and we have re ordered.. thankyou especially kayleigh
January 20, 2026
Unprompted review
Reply from RiiRoo
Hello Peter,
Thank you so much for taking the time to share your experience. We’re really sorry again for what happened initially, but we’re glad we were able to get this resolved for you and that you felt supported throughout the process.
We truly appreciate your understanding, and it means a lot to hear that you were happy with how the situation was handled. We hope your re-order arrives safely and brings lots of enjoyment.
Thank you again for your kind words and for choosing RiiRoo.
- The RiiRoo Team
Really helpful and knowledgeable team…
Really helpful and knowledgeable team nice people no pushy sales all stuff in stock ready to come home with us very happy dad and will return once my son grows for the next bunch of active toys
December 25, 2025
Unprompted review
Reply from RiiRoo
Thank you so much for your kind review, Phil.
We’re really pleased to hear you found the team helpful and knowledgeable, and that you felt comfortable with no pushy sales. It’s great to know you were able to take everything home on the day and that your son is enjoying his new toys.
We’ll be here when he’s ready for the next stage, and we look forward to welcoming you back again.
- The RiiRoo Team.
The aftercare is second to none
The aftercare has been unreal. I bought a ride on for my child over 2 years ago and he accidentally damaged all 3 control joysticks. I almost disposed of it, despite it other wise being in fantastic condition. I reached out to riiroo, trying to purchase replacements parts as I couldn’t find them on their webpage, and they were fantastic from start to finish. A quick reply, swiftly traced my purchase from 2 yeas ago and despite my offer to pay, they supplied me free of charge all 3 replacement joy sticks. Didn’t even have to pay delivery! The staff have been polite and friendly and gone above and beyond to be helpful. My son is over the moon to have his toy back.
January 19, 2026
Unprompted review
Reply from RiiRoo
Thank you so much for taking the time to leave such a lovely review, Cara.
We’re absolutely delighted to hear about your experience with our aftercare team. It’s great to know we were able to help get your child’s ride-on back up and running, especially after so long, and that your son is over the moon to have his toy back.
Your kind words about the team being polite, friendly, and going above and beyond really mean a lot to us. We always aim to support our customers for the long term, and feedback like this makes it all worthwhile.
Thank you again for choosing RiiRoo.
- The RiiRoo Team.
Swift and pleasant transaction highly…
Swift and pleasant transaction highly recommend
January 20, 2026
Unprompted review
Reply from RiiRoo
Thank you for your great review, Kamil.
We’re really pleased to hear you found the transaction swift and pleasant. Your recommendation means a lot to us, and we truly appreciate your support.
We hope to see you again in the future.
- The RiiRoo Team.
Advertisement
Customer service is excellent
Customer service is excellent, had a couple of small issues which were sorted easily and quickly. Would highly recommend. 2 very happy grandchildren!
January 15, 2026
Unprompted review
Reply from RiiRoo
Thank you so much for your lovely review, Deborah.
We’re really pleased to hear that our customer service team was able to resolve the issues quickly and easily for you. Knowing that you have two very happy grandchildren makes it even better, and that’s exactly what we love to hear.
Thank you again for the recommendation and for choosing RiiRoo.
- The RiiRoo Team.
Excellent service. Timely and great communication
After setting up my sons Xmas present, the maxdriftz go cart, and using it for the first time, we noticed a strange noise coming from the rear wheel. On inspection I found an inner part was cracked. This was possibly down to transit of item, however I emailed the company during the Xmas period and was extremely pleased by how quickly they responded and sent out new parts for it. Excellent customer service, very efficient and pleasant to deal with as well as rectifying the issue in a timely manner even though they may not have been at fault for damaged part!! Well done.
January 14, 2026
Unprompted review
Reply from RiiRoo
Thank you very much for taking the time to leave such a detailed review, Martyn.
We’re really pleased to hear that the issue with the MaxDriftz go kart was resolved quickly, especially over the Christmas period. It’s great to know our team was able to get replacement parts out to you promptly and make the process straightforward and stress-free.
Your kind words about our customer service mean a lot to us, and we’re delighted your son can now enjoy his go-kart as expected. Thank you again for your understanding and for choosing RiiRoo.
- The RiiRoo Team.
Reply from RiiRoo
Thank you for your fantastic review, Ryan.
We’re so pleased to hear you had a brilliant experience with us. Your kind words really mean a lot to the team.
Thank you again for choosing RiiRoo.
- The RiiRoo Team.
Electric tractor and subsequent customer care
We bought an electric powered tractor from Riiroo several years back and we’ve been delighted with it and their subsequent service. Inevitably, with a young boy driving them, damage is done and the tractor has needed repair. The team at Riiroo have been really responsive and sought to find the best and least expensive repair - repairs have no lt been expensive, thankfully! Highly recommended.
January 17, 2026
Unprompted review
Reply from RiiRoo
Thank you for taking the time to leave such a thoughtful review, Michael.
We’re delighted to hear that you’ve been happy with your electric tractor over the years and that our team has been able to support you when repairs were needed. It’s great to know we could help find practical and cost-effective solutions, especially with a well-loved toy getting plenty of use.
Thank you for your continued support and recommendation — it really does mean a lot to us.
- The RiiRoo Team.
Advertisement
MERCEDESBENZ G63
Fantastic service just bought the G63 in black brilliant car and with customer service. Highly recommended this place
Thank you team 👍
January 16, 2026
Unprompted review
Reply from RiiRoo
Thank you very much for your fantastic review.
We’re delighted to hear you’re pleased with the Mercedes-Benz G63 in black and that you had a great experience with our customer service team. It’s always lovely to know our products and service have made such a positive impression.
Thank you for the recommendation and for choosing RiiRoo.
- The RiiRoo Team.
Shocking from start to finish !
Absolutely shocking from start to finish.
I bought an electric car from Riiroo for my daughter for Christmas and paid extra for it to arrive pre-built. When charging it on Christmas Eve, a strong burning smell started within 30 minutes. I unplugged it immediately. For safety reasons, my daughter was not allowed to use it — Christmas ruined.
Customer service is practically non-existent. No working phone line despite one being listed online. The “live chat” is useless. The only way to contact them is a contact form, with replies taking days — if they reply at all.
After weeks of chasing, a collection was finally arranged. I stayed home as instructed, only for the driver to refuse collection because the item was “too large”. More emails, more silence. Meanwhile, I was left with a potentially dangerous product in my home and my money still with Riiroo.
Eventually, after 20 days, the car was collected. I was promised in writing that my refund would be processed once it was collected. That promise was then contradicted by another staff member, who said I had to wait a further 3–5 days after it arrived back with them.
When I chased again, I was told the refund was being delayed because I had supposedly not returned the parental remote control — which I absolutely had. I started drafting a formal complaint, only to then receive another message admitting they had “missed it” during inspection. Quality control and communication are clearly non-existent.
There is zero cohesion within this company. Staff contradict each other, take no ownership, and seem incapable of resolving even basic issues. The live chat responses are copy-and-paste and completely useless. To top it off, I was told that submitting another contact form would put me back to the end of the queue — so the expectation is that customers simply sit and wait indefinitely.
This company is incompetent, disorganised, and utterly unreliable. Supplying a product that shows signs of overheating and then handling the situation this badly is unacceptable.
For contrast, I bought a replacement from Titan Toys: next-day delivery, far better quality, and excellent customer service. Their live chat actually helped.
Avoid Riiroo like the plague.
January 15, 2026
Unprompted review
Reply from RiiRoo
We’re genuinely sorry for this experience and accept that this was not handled to the standard it should have been.
We understand how upsetting this was for your family, particularly given the timing around Christmas and the safety concerns you raised. We recognise that the delays, communication issues, and difficulties arranging collection caused additional frustration, and for that we sincerely apologise.
This situation took far longer than it should have and we accept responsibility for how it was managed. We’ve since ensured the matter was brought to a close and the appropriate resolution completed.
We’re very sorry for the inconvenience and distress caused.
Excellent service and very helpful
Excellent service and very helpful
January 16, 2026
Unprompted review
Reply from RiiRoo
Thank you for your kind review, Waseem.
We’re really pleased to hear you found our service helpful and had a positive experience with us.
Thank you for choosing RiiRoo.
- The RiiRoo Team.
We have now had two tractors off…
We have now had two tractors off Riiroo, they have both been fantastic and our boys use them to "help" around the farm everyday. Customer service and aftercare has been fantastic.
January 16, 2026
Unprompted review
Reply from RiiRoo
Thank you for your lovely review, Elizabeth.
We’re so pleased to hear that both tractors have been a hit and that your boys enjoy using them every day on the farm — that’s wonderful to hear. It’s also great to know our customer service and aftercare have met your expectations.
Thank you again for your continued support and for choosing RiiRoo.
- The RiiRoo Team.
Advertisement
Brilliant customer service
Brilliant customer service, great team very helpful.
Can't wait to see little girls face when she opens her Bentley on her birthday. Thank you
January 15, 2026
Unprompted review
Reply from RiiRoo
Hi Julie,
Thank you for your lovely review. We’re so pleased to hear you had a great experience with our customer service and found the team helpful.
We hope your little girl absolutely loves her Bentley and has a wonderful birthday.
- The RiiRoo Team.
5 STAR
Just purchased 3 Quad bikes for my children and they’re worth every penny!
Delivery was super fast and customer service are fantastic! Thank you guys!😊
January 15, 2026
Unprompted review
Reply from RiiRoo
Hi Chloe,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that the quad bikes were worth every penny and that you were happy with the fast delivery and our customer service.
We hope your children have an amazing time enjoying their new quad bikes.
- The RiiRoo Team.
Reply from RiiRoo
Hi Petronela,
Thank you for your review. We’re really pleased to hear you were happy with the service and appreciate you taking the time to share your feedback.
- The RiiRoo Team.
Reply from RiiRoo
Hi Alan,
Thank you for your review. We’re delighted to hear you were happy with the service and really appreciate you taking the time to share your feedback.
- The RiiRoo Team.
Advertisement
Bought this for my nephews first…
Bought this for my nephews first birthday.arrived on time and is lovely
January 15, 2026
Unprompted review
Reply from RiiRoo
Hi Jasmine,
Thank you for your lovely review. We’re so pleased to hear the item arrived on time and that you’re happy with it — what a wonderful first birthday gift for your nephew.
We really appreciate you taking the time to share your feedback.
- The RiiRoo Team.
Sons motorbike for xmas
I bought my son a motorbike on the Saturday before xmas. As promised it was delivered within 2 days, which was great. Took the bike out and within 10 minutes stopped working. Stripped the bike down and the piston was seized. I found replacements online and got it fixed. I complained to Riiroo, who in all fairness were trying to help. Kayleigh and Ashley from Rii roo were amazing and gave me a partial refund. Even though the outcome of the bike was disappointing, there customer service and how they responded made up for this. I would highly recommend using Rii roo as the company is fantastic and excellent customer service. You dont see this enough these days from companies. Thankyou Ashley and Kayleigh for being superstars and so good at there job.:)
January 13, 2026
Unprompted review
Reply from RiiRoo
Hi Mark,
Thank you so much for taking the time to leave such a detailed and honest review. While we’re very sorry to hear about the issue you experienced with the motorbike, we’re really pleased that our team were able to support you and help resolve the situation.
Your kind words about our customer service truly mean a lot to us, and we’re grateful for your understanding and recommendation despite the disappointment with the product itself. Feedback like this helps reinforce how important it is for us to look after our customers properly.
Thank you again for choosing RiiRoo and for your lovely comments.
- The RiiRoo Team.
Great Product and simple assembly
Great customer services. smooth delivery and clear assembly instructions. The kids love the product
December 15, 2025
Unprompted review
Reply from RiiRoo
Hi George,
Thank you for your great review. We’re really pleased to hear you were happy with the customer service, smooth delivery and clear assembly instructions, and it’s lovely to know the kids are enjoying the product.
We really appreciate you taking the time to share your feedback.
- The RiiRoo Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.