R&G Reviews 385

I'd got my hands on what I was told was a Gen1 EZcan device. So I was looking to upgrade it to the Gen2.
I contacted R&G via Email and a guy called Josh answered my email. It took a while for Josh to get the relevant info, but he stayed in touch with me regularly, reassuring me he was waiting for a response from the guys at EZcan.
He came back and confirmed that what I in fact had 2 was a gen2 EZcan, and it was the right one for my GS!
He COULD have duped me into buying another new one and I wouldn't have known any better.
Top marks for commitment, honesty and customer service!!!!!
I'll be back to R&G for my accessories as and when finances allow!

I HIGHLY RECOMMENDED THESE GUYS!

Needed replacement parts for bike crash protection. Got through to Josh via email, he quickly managed to quote for the parts needed and we got payment sorted. Items arrived next day. Very happy with the service received and would highly recommend getting in touch with them if you need parts rather than a full kit.

Took my fathers new Tracer9 GT into R&G to get some crash bungs, really warm welcome and even fitted them for me while I wait. They were all pretty exhausted from working the NEC and only got back that day and still they were fantastic and very courteous. A great experience from R&G, professional and above and beyond. Thank you!

I personally think R&G products are decent and always add crash protection to my bikes plus a tail tidy and radiator guard. Sometimes can be on the expensive side, but not as expensive as gravel rash on your bike frame or engine covers...

I ordered a radiator guard, tank grips, and engine case covers for my bike, all in one order at the same time. For some reason R&G decided to ship my order to me in 2 separate packages, and because I live in the United States, had to pay two separate duty fees, $100 each. I am not writing this one star review because I am upset they sent me my order in two separate packages, maybe they couldnt fit my order in 1 box (even though its not a big order at all) or the parts were in different warehouse. What irks me is I emailed them to ask if they had sent my order in two separate packages, and if I needed to pay duty fees twice to DHL, or if it was a mistake on DHL's part; i simply wanted clarification, and I didnt even ask for a refund on duty fees or was demanding anything. And then I get ghosted by them after this, even though they were prompt in responding to my emails regarding their products previously. Responding to my email simply asking them for clarification would have been nice, but maybe they got scared of explaining the situation and owning up to a mistake they may or may not have made.

I highly do not recommend ordering from R&G if you are outside of the UK, you may have to pay double duty fees for one order without any explanation from them.

Hands down the Best company in the market, never ever have I had such a exceptional experience with any company.
I'm getting frame sliders next and it's definitely with R&G.
Thank you once again and have a great weekend.

Kind regards.
L.V.

R&G makes great products that do more than just protect motorbikes—they actually make it look better. The design is clean, stylish, and adds a sharp touch to the bike.
Their customer support was excellent. Very friendly, quick to reply, and helpful with everything I needed.
If you care about both protection and style, R&G is a solid choice.

Amazing customer service they went above and beyond to get me my product

I want to say a massive Thank you to Ed, helped sort me out over the phone, such a nice guy. Much appreciated. As a worker at infinitymotorcycles they are such nice and amazing people.

I had a problem with a set of R&G crash bars bought online from a different company. I contacted R&G direct Liam at R&G asked me for some photos and said they had been damaged in transit.i phoned on a Friday and a new set was delivered the following morning. It's the best after sales service I have ever had from any company.Liam was so helpful and professional, I would recommend R&G to anyone looking for good quality bike parts

I am super impressed with R&G! I submitted a web form with a query; the same day I received a super helpful reply from Scott - I couldn't have asked for better customer service and will definitely use R&G again and recommend them to others. Thank you so much Scott/ R&G!

Ordered crash bobbins and kickstand shoe only received crash bobbins. Never reply to emails no refund . Avoid looks reputable company but working like scam. Never will buy off them again

First thing, my order was late, when it arrived it wasn't at all what I had expected and wanted to return it. I then started a return case, e-mails was answered, but slow.
I sent it back and paid a lot of money to do so. And now T&T from the shipper says it's delivered, but now R&G aren't answering my e-mails anymore and I still haven't got my refund jet. Very bad service!

Bought many products and all been useful. Came down on my bike and need to replace crash protectors on one side, which they gave me a quote for just the parts I need. Been a lot of help.

Very good service! Clear and quick response. Many thanks to the whole team!

Great communication, great products, great shipping, great support, even overseas. Customer service and quality product like this is going scarce with increased corporate consolidation and online marketplaces. Support businesses like R&G while you still can.

Their customer service is second to none. The product is a well engineered quality product with form fitting function using quality materials throughout.
I always judge a company by if I would go back their to buy something and would have no hesitation with them

Ordered the wrong size replacement lens for my Kawasaki Vulcan S tail tidy. I contacted Customer Service and asked them to send me the right size lens when I shipped the original back and paid the difference. Scott at Customer Service sent me the right size lens immediately at no charge. That’s service! Thanks Scott and R&G! I will be back! ET, Nova Scotia Canada

Big thanks to Scott from R&G for sorting my problem quickly.

I was initially given the wrong information, which led to me buying the wrong part on their advice. A little frustrating, but these things happen.

Scott stepped in after a day or so and had the correct part shipped to me right away. This kind of customer service doesn’t go unnoticed, and it’s why I’ll continue to support R&G.