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ReSupply Reviews 

23,993
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 16,388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally polite, professional, and efficient while carefully handling heavy furniture and navigating tight spaces in homes. People thoroughly appreciate the completely seamless online scheduling process, highly helpful text message updates, and prompt communication leading up to the scheduled appointment window. However, some customers also noted unexpected price increases after the arrival of the crew, alongside occasional delivery delays and scheduling issues. A few other people also felt that communication regarding additional disposal fees could have been much clearer before the team finally showed up.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team is consistently prompt, courteous, and... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and efficient... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting mixed experiences with scheduling and... See more

User experience

Clients share positive opinions on user experience, highlighting seamless and streamlined online scheduling.... See more

Price

Reviewers mention ambiguous feedback about price, as experiences with costs vary significantly among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oh dear I can't remember their names, I think Brandon and Juaquin, were outstanding! They kept me informed about when they would arrive, showed up in the promised time frame. They professionally dis... See more

Rated 5 out of 5 stars

Scheduling was exceptional. The customer service rep was excellent in finding a convenient day & time. In addition, all charges were fully explained. The driver & crew that came to our home was except... See more

Rated 5 out of 5 stars

Frequent updates as to who/what/where & when communicated! Efficient/ through and timely execution of the move. The cost bothered me at first, yet by time I were to beg/borrow, or entertain help to... See more

Rated 5 out of 5 stars

My experience was great because I was allowed to schedule the pick-up in a timeframe that worked with my schedule. The young men were timely, careful, courteous, professional, and efficient. I quest... See more


Company details

  1. #4 of 4 best companies in Donations Center
  2. #6 of 14 best companies in Delivery Service

About ReSupply

Written by the company

ReSupply is a Veteran-founded company that partners with nonprofits across the country to provide convenient, affordable, full-service donation pickups for their donors. We pick up when nonprofits can't. Our vetted pickup teams collect items that are clean, usable, and in good condition, often within 24 hours, from anywhere in your home, and deliver them directly to a local partnered nonprofit to support their mission and be reused. Learn more about our story and mission at resupply.com.

To date, because of generous donors, ReSupply has kept over 80 million pounds out of landfills and delivered over $90 million in resources to our nonprofit partners. Founded in 2015, ReSupply holds official partnerships with more than 3,000 nonprofit locations across 48 states, including housing organizations, furniture banks, animal welfare groups, and community thrift programs.

What we pick up: furniture, couches, mattresses, appliances, clothing, dressers, office furniture, and household goods. Explore all of our services.

Where we serve: donation pickups are available in communities across 48 states, including Boston, Chicago, Los Angeles, New York, Philadelphia, Phoenix, and Saint Louis. Find your area on our locations page.

Scheduling is simple: book your donation pickup online at donate.resupply.com or call (765) 436-6283. Our team is available 9am to 8pm ET, 7 days a week. See what donors say on our customer reviews page, and give your furniture, clothing, and household goods a second life in your community. It's Giving Made Simple.

Follow ReSupply: Facebook, Instagram, LinkedIn, YouTube, and TikTok.

How ReSupply works

Written by the company

Schedule your donation pickup today
Book online 24/7 at donate.resupply.com or call 7654-DONATE, available 9am to 8pm ET, 7 days a week.
We pick up from anywhere in your home
Our vetted pickup teams collect furniture, clothing, appliances, and household goods that are clean, usable, and in good condition.
Your donation supports a local nonprofit
Items are delivered directly to one of 3,000+ nonprofit partner locations across 48 states to be reused and support their mission.

Every donation is documented

Tax receipt with every pickup

You receive a donation tax receipt for every completed pickup, so your gift is documented for tax season.

Contact info

Promotion box for ReSupply

We pick up, so you can give back

Donation pickups from your home, delivered to local nonprofits

4.6

Excellent

TrustScore 4.5 out of 5

24K reviews

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4.6

All reviews

(23,993)

15,791 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect transaction

The gentlemen that picked up our furniture were very polite and gracious and they did an excellent job of getting the sofa out of the house. They were quick and efficient. We will definitely call Habitat again.

September 15, 2026
Rated 3 out of 5 stars

Communication from Resupply was great…

Communication from Resupply was great both by email and text messages. We knew when they were coming, who they were etc. Well done.

Unfortunately the actual provider - Green Bay Junk Removal did not arrive between the agreed upon hours and never let us know. We hung around all morning and then finally decided to go out and do our errands. They finally arrived around 3:00pm. A simple message that morning letting us know they were not coming until the afternoon would have been appreciated.

The two gentlemen that took our donations worked very hard, know what they were doing, and were respectful of our home.

September 15, 2026
Rated 5 out of 5 stars

The gentlemen who removed the donation…

The gentlemen who removed the donation were professional and polite. I really appreciated notifying me when they would arrive and all the information on the vehicle. I recommend this company to anyone that needs to donate.

September 15, 2026
Rated 5 out of 5 stars

They were courteous

They were courteous, professional and efficient in getting the items donated to their truck. No problems and everything went really well.
Would like to extend my appreciation for their service.

September 14, 2026
Rated 5 out of 5 stars

Excellent service and staff

Very easy to schedule. Good communication and quick response to questions. I felt comfortable at every stage. Excellent service and polite staff. Would use again and recommend!

September 15, 2026
Rated 2 out of 5 stars

The drivers arrived between the…

The drivers arrived between the scheduled hours of 12-5, arriving at approximately 3:15pm finished by 4. The drivers, although very friendly(which is why I left them a tip), when they arrived, seemed rushed and said they needed to be back to the Goodwill store for unloading before they closed.  I overheard them talking and saying they needed to "hurry to pick up their kid".  In their rush, they were banging the wall, dropping things, and did damage to the 1 dresser. They did not take everything I listed for pick-up saying they don't take  certain items like bed frames or the slightly marred items. As for the “marred items”, some just needed to be simply cleaned. Some of the furniture was very good quality and in great condition being from the 1960's! Also it was stated to me that some items that were in perfect condition would have been just taken to the dump as not usable (computer desks, TV stands, an end table & coffee table). If these items aren't things you take for donation, just send them to the dump or leave behind as trash, they shouldn't be options on the list you provide. My impression was that these items go to people in need, or are sold for profit to benefit those in need. The things not taken were definitely sellable. If I would have known it would be like it was, I would have rented a truck & taken all the stuff myself to a shelter. This is what I intend to do with all the items they said would have been taken to the dump.  

September 14, 2026
Rated 5 out of 5 stars

Friendly & fast

Friendly & fast! Appreciate getting it done swiftly as I go do other things. Reasonable pricing too! Thanks!

September 12, 2026
Rated 1 out of 5 stars

First driver waited for less than…

First driver waited for less than 5minutes (I live on the 23FL) and left without ever attempting to contact me. I ran out with 5 bags full of clothes and he drove off without even looking sideways.Ended up standing outside for over 30min till the next driver came.

September 11, 2026
Rated 5 out of 5 stars

Great Customer Service

The team was right on time, in great spirits, and super helpful with loading the donation! We were overall extremely please with the experience!

September 15, 2026
Rated 5 out of 5 stars

The service and staff was great from…

The service and staff was great from scheduling a pick up. The staff was great to talk with over the phone. Very informative from the first step to the last step of picking up the items. The young man that picked up the items was so polite he did an awsome job with receiving the items and loading them. Customer service was very informative and detailed with text messaging and telling me about the process about the schedule of arrival and what time and date to have items ready and prepared. Thank you so much the whole process was eazy and the items that were donated were my mother and father final wish upon their passing their items were to be donated to help others in need. Excellent customer service,from the 1st phone call to the informative emails to the last text message 👍 👏 great job I can't thank you enough. This was my first time making a donation to the salvation army for pick up services and using ReSupply services. Thank you .

September 15, 2026
Rated 5 out of 5 stars

Wonderful experience

The booking process was easy and transparent. The men that picked up the items were polite and treated items and my home with care.
I would definitely use them again.

September 15, 2026
Rated 5 out of 5 stars

Set up, Pick up, Pay, Done

The set up of having my "stuff" picked up was smooth and seamless ( all done on line ). Payment was done on line with confirmation. The pick up was done by Luv Junk and Jordan and Jason were a hoot. Very respectful and funny while they did an amazing job of getting all the items.

September 12, 2026

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