Richard Jones has been extremely helpful in dealing with the recycling of our waste products. Previously we organised a courier to collect the waste and bring it to us and then Datashred would collec... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We booked Restore Datashred to take away many, many bags of papers we no longer required. Johnny Owen arrived on the date as specified, was pleasant, efficient, explained the process of shredding / re... See more
Company replied
Kevin Kalambayi is very friendly, and right from my first introductory call has delivered great service. We have just signed a new contract with Restore Datashred and he has ensured that any queries... See more
Company replied
Superb service from start to finish. After being let down badly by another firm, I was fortunate enough to speak to Fiona at restore. She quickly organised an onsite shredding appointment for me. The... See more
Company replied
Company details
- Shredding Service
- Data Destruction Equipment Store
- Garbage Collection Service
- Recycling Center
- Waste Management Service
Written by the company
Restore Datashred is one of the UK’s leading providers of secure and confidential shredding services, trusted by thousands of organisations to protect sensitive information. We pride ourselves on offering flexible, efficient, and fully compliant shredding solutions, whether you need regular collections, one‑off clearances, or specialist handling for confidential materials. Data security is at the core of everything we do. Restore Datashred maintains industry‑leading standards in compliance, security, and chain‑of‑custody, giving customers complete confidence that their information is protected at every stage. Restore Datashred is your dependable partner for safe, compliant and environmentally responsible document destruction.
Fast secure document shredding for your business.
Written by the company
- Get rid of confidential documents with guaranteed professional data destruction from Restore Datashred.
- In an increasingly competitive business environment your company’s integrity, reputation and prosperity depend on the secure handling, storage and destruction of sensitive information. Call now or visit our website for a free quote!
Restore Datashred: Your Guarantee of Secure Shredding
You can trust our confidential shredding services…
At Restore Datashred, we understand the importance of protecting your confidential information. That's why we offer a comprehensive guarantee to ensure your documents are shredded securely and beyond recovery.
Our Guarantee:
Industrial-Grade Shredding: We use state-of-the-art shredders that reduce documents into particles, making data recovery virtually impossible.
Chain of Custody: Your documents are tracked from the point of collection to the shredding process, ensuring they remain secure throughout.
Certificate of Destruction: Upon request, we provide a certificate verifying the complete destruction of your materials.
Compliance with Regulations: Our shredding processes adhere to the strictest data security regulations, including GDPR and BS EN 15713:2023.
Insurance Coverage: We carry comprehensive insurance to protect your peace of mind in case of any unforeseen event
Contact info
Unit 4, Optima Park, Thomas Road, Optima Park, DA1 4QX, Dartford, United Kingdom
- 0800 376 4422
- datashredmarketing@restore.co.uk
- restore.co.uk
We offer a range of shredding services.
4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service!
This is the first time we have used this company and to date I can only sing their praises. Claudia, in the Sales Team, has been consistently efficient, friendly and thoughtful in all our dealings with them and as a result of her excellent service, we certainly use them again! Thank you :)
March 17, 2026
Unprompted review
Reply from Restore Datashred
Hi Joanne,
Thank you so much for your lovely feedback. We’re delighted to hear that your first experience with Restore Datashred has been such a positive one.
Claudia will be thrilled to hear your kind words; she takes great pride in providing efficient, friendly, and thoughtful support.
We really appreciate you choosing to work with us and are glad to know that her service has given you the confidence to use us again.
Thank you for taking the time to share your experience; we look forward to supporting you in the future.
Kind Regards,
Restore Datashred
Restore Datashred have been excellent Company
Restore Datashred have been consistently reliable and professional in the services they provide. Their communication is clear, timely, and proactive, and they always ensure collections run smoothly across our sites.
Whenever issues arise, I reach out to the Account Manager Richard Jones who is quick to assist and resolve matters with minimal disruption. Drivers are respectful of site procedures, and the overall service feels well‑managed and dependable.
March 16, 2026
Unprompted review
Reply from Restore Datashred
Hi Elizabeth,
Thank you for taking the time to share such detailed feedback.
We’re really pleased to hear that you’ve found our service consistently reliable across your sites. Clear communication and smooth collections are a real priority for us, so it’s great to know this has been your experience.
Richard will be pleased to receive your comments, and we’re glad he’s been able to support you quickly and effectively when needed.
We’ll also be sure to pass on your kind words to our drivers, who work hard to represent Restore Datashred professionally.
Kind Regards,
Restore Datashred
Great communication and systems from…
Great communication and systems from Restore datashred - in particular Richard Jones and Richard at Belfast branch . Very easy to deal with and assurance provided of disposal
March 16, 2026
Unprompted review
Reply from Restore Datashred
Hi Tom,
Thank you for your kind feedback!
We’re really pleased to hear that you experienced great communication. The team will be delighted to receive your comments about the process.
Providing clear assurance around secure disposal is incredibly important to us, so it’s great to know this came through. Thanks again for choosing Restore Datashred.
Kind Regards,
Restore Datashred
Restore Datashred were brilliant
Restore Datashred were brilliant! It was just seamless, no faults at all.
February 23, 2026
Unprompted review
Reply from Restore Datashred
Hi Mahbubar,
Thank you for your wonderful feedback. We’re delighted to hear that everything was handled smoothly and met your expectations.
We truly appreciate you choosing us for your shredding needs.
Kind regards,
Restore Datashred
Really efficiently handled from the…
Really efficiently handled from the initial enquiry with Sarah to dealing with dropping off the boxes of documents for shredding and all the required waste transfer documents
March 11, 2026
Unprompted review
Reply from Restore Datashred
Hi Tony,
Thank you for your great feedback. We’re really pleased to hear that everything was handled efficiently.
It’s also great to know that the process and waste transfer documentation were clear and straightforward.
Thank you again for choosing us for your shredding needs we really appreciate it.
Kind Regards,
Restore Datashred
Very happy with customer service…
Very happy with customer service provided by Kevin. He handled all efficiently. Asist me all the way. From the quotation until last stage of processing payment.
He was patient and pleasant. Thank you so much! Joanna
March 12, 2026
Unprompted review
Reply from Restore Datashred
Hi Joanna,
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that Kevin was able to support you every step of the way and make the whole process smooth and stress‑free.
Your kind words about his patience and approach really mean a lot, and we're proud to hear the great feedback.
Kind Regards,
Restore Datashred
An excellent service
An excellent service. As our office is closing we have many confidential waste sacks to be collected and Restore have been flexible and supportive. We requested extra collections and these were actioned quickly.
Restore have been a massive help in our final weeks. Special shout out to Daisy Bond, their Internal Sales Executive for her awesome communication and response times!
And of course in keeping with their high standards of service and support, I received a lovely reply to this review wishing our office good luck.
March 12, 2026
Unprompted review
Reply from Restore Datashred
Hi Ann,
Thank you for taking the time to share such kind feedback. We’re really pleased to hear that our team was able to support you, and that we could remain flexible and responsive to your additional collection needs.
It’s great to know the service made a positive difference in your final weeks, and we’ll be sure to pass on your special thanks to Daisy Bond, she’ll be delighted to hear her communication and support were so appreciated!
Thank you again for choosing Restore Datashred, and we wish you all the very best moving forward.
Kind Regards,
Restore Datashred
A seamless experience from start to finish
We use Restore Datashred annually and their service exceeds every time. It's a seamless experience from start to finish, with excellent communication and quick collections arranged.
February 13, 2026
Unprompted review
Reply from Restore Datashred
Hi Amelia,
Thank you for your continued trust in Restore Datashred.
We’re really pleased to hear that your experience has been seamless year after year, and that our communication and collections are able to meet your expectations.
We genuinely appreciate your kind feedback and look forward to supporting you again in the future!
Kind Regards,
Restore Datashred
Blocks the pavement and busy road just…
Blocks the pavement and busy road just to have lunch.
March 11, 2026
Unprompted review
Reply from Restore Datashred
Hi Mike,
I’m really sorry to hear about this. Could you please let me know the location of the vehicle and the date of when this occurred? Once we have that information, we can look to speak to the driver directly and make sure this is addressed and resolved promptly.
Kind Regards,
Sian Peat
sian.peat@restore.co.uk
first class service
first class service, from start of booking in uplift to the actual uplift, fantastic customer service and fantastic company to deal with
March 5, 2026
Unprompted review
Reply from Restore Datashred
Hi Pauline,
Thank you so much for your wonderful feedback! We’re delighted to hear that you received first-class service from the moment you booked your uplift!
Our team works hard to deliver a smooth, reliable experience, so it’s great to know this came through.
We really appreciate you taking the time to share your comments and look forward to supporting you again in the future.
Kind Regards,
Restore Datashred
5 Star Service
Richard Jones has been extremely helpful in dealing with the recycling of our waste products. Previously we organised a courier to collect the waste and bring it to us and then Datashred would collect from us. With Richards help we can organise a courier to collect the waste and deliver directly to Datashred, which stops a build up of waste in our factory. Since this was put in place it has ran seamlessly and Richard is always on hand to help. Great Service all round.
March 5, 2025
Unprompted review
Reply from Restore Datashred
Hi Karen,
Thank you for your great review.
We’re pleased to hear how helpful Richard has been in improving your waste‑recycling process, making it more efficient and helping prevent waste build‑up on-site. It’s great to know the new system is running seamlessly!
Richard will really appreciate your kind words. We’re glad to provide a service you can rely on.
Kind Regards,
Restore Datashred
This Company does what it says on the…
This Company does what it says on the tin.
Delivery on time the empty toner boxes were just what we needed to recycle and reduce our carbon footprint.
February 26, 2026
Unprompted review
Reply from Restore Datashred
Hi Doodles Sheffiled,
Thank you for taking the time to leave feedback!
We’re delighted to hear that everything arrived on time and that the toner boxes were exactly what you needed. It’s fantastic to know they’re helping support recycling efforts and reducing carbon footprint.
We really appreciate you choosing us and look forward to supporting you again in the future!
Kind Regards,
Restore Datashred
Datashred were great!
Datashred were prompt, efficient and competitively priced. I would use them again.
March 2, 2026
Unprompted review
Reply from Restore Datashred
Hi Colombiana,
Thank you for the great feedback!
We're really pleased to hear that you found Datashred prompt, efficient, and at a good price. It’s great to know we delivered the level of service you expected.
We truly appreciate your recommendation and would be delighted to support you again whenever you need us!
Kind Regards,
Restore Datashred
Kate is very consultative and…
Kate is very consultative and knowledgeable, a good
choice as a waste partner for the business.
March 4, 2026
Unprompted review
Reply from Restore Datashred
Hi Jon,
Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that Kate’s consultative approach and industry knowledge made such a positive impact. We’re proud to have her on the team and even more pleased to be your chosen waste partner.
If there’s ever anything more we can support you with, we’re always here to help!
Kind Regards,
Restore Datashred
Failed to collect the bag and only responded after complain posted
UPDATE: Customer services emailed me shortly after this complaint was posted, and agreed to a refund. It is a shame I had to resort to TrustPilot to get a reaction, but in the end Datashred did the right thing.
This company is a joke. They took payment in October 2025 to collect one bag of shredding from an address in central London and as of now (2 March 2026) have failed to collect it or issue a refund.
When I call apparently only one person can deal with the issue and she is never available. Emails only generate a ticket and a reply about once a month with no resolution.
Zero level of accountability or customer service.
I contacted a different company who collected the confidential waste in 48 hours.
March 2, 2026
Unprompted review
Reply from Restore Datashred
Hi Pippa,
We're very sorry for the inconvenience caused by the delay in collecting your shredding bag. This isn’t the level of service we aim to provide.
I also want to clarify that we wouldn't only have one person responsible for collections, there should always be cover to ensure collections are carried out.
I would like to look into this for you, could you please let us know details of your collection, including address?
Understanding this will help us address the issue properly and ensure it doesn’t happen again.
Thank you for bringing this to our attention, and again, our sincere apologies for the frustration caused.
Kind Regards
Sian Peat
sian.peat@restore.co.uk
Going directly through RESTORE made a…
Going directly through RESTORE made a significant difference in the level of customer service we received. The communication was clear, responsive, and personalised, which was proving difficult to achieve through our indirect channel.
Fiona demonstrated a highly professional demeanour throughout the entire process. They were proactive, attentive, and committed to ensuring our needs were met. Notably, they even contacted and followed up outside of normal working hours to ensure our service standards were upheld. That level of dedication and accountability truly reflects outstanding customer service.
February 25, 2026
Unprompted review
Reply from Restore Datashred
Thank you so much for taking the time to share this feedback. We're delighted to hear that working with Restore made such a positive difference to your experience.
Clear, responsive, and personalised communication is exactly what we aim for, so it’s wonderful to know this was reflected in your interactions!
We’re especially pleased to hear your kind words about Fiona. Her professionalism, proactive approach, and dedication to supporting our customers, truly embody the service standards we strive to deliver.
Kind Regards,
Restore Datashred
Avoid
Will try to tie you into super long contracts with large notice periods that are hard to get out of. Once we finally managed to leave they did not bother to make last collection of our confidential waste but still charged us for it. We complained but were told we would have to pay extra for a new collection.
February 4, 2026
Unprompted review
Reply from Restore Datashred
Hi Rachel,
We're really sorry to hear that you’ve been left feeling this way about your contract and final collection. That would never be the experience we want our customers to have with Restore Datashred, and I appreciate you taking the time to share your feedback.
Looking into your account, I can see that your service was set up on a fixed‑term agreement with a standard notice period. When you contacted us about cancelling, our team explained the process and confirmed the contract end date, as well as arranging the final collection that was due earlier this year.
Regarding the last visit, our records show that the driver attended site on the 28th Jan but as no one appeared to be on site at the time we were unable to collect the items. This was logged as an attempted collection, which is why the charge still appeared on your account.
I do however completely understand how frustrating this must have felt, especially when you were expecting that final confidential waste collection to go ahead as normal.
We would really like the opportunity to review this with you in more detail and see what we can do to reach a fair resolution, including looking again at the final invoice and options for any further collection you may need. If you’re open to it, please contact us at the below email so we can pick this up directly with you.
Thank you again for the feedback.
Sian Peat
sian.peat@restore.co.uk
Great Service
Connor & Rueben were very helpful, friendly and professional. Will definitely use them again.
Came out the next day - excellent service.
Would highly recommend.
February 5, 2026
Unprompted review
Reply from Restore Datashred
Hi Jennie,
Thank you so much for taking the time to share your experience! We are delighted to hear that our team were friendly and professional.
It's also great to know that you would recommend us!
Many thanks,
Restore Datashred
We scheduled Restore Datashred for the…
We scheduled Restore Datashred for the disposal of numerous bags filled with unneeded documents. Johnny Owen showed up exactly when expected, displaying a friendly demeanor and impressive efficiency. He clearly outlined how the shredding and recycling would work, and everything was cleared out within just 15 minutes. We are very grateful!
January 26, 2026
Unprompted review
Reply from Restore Datashred
Hi Jay,
Thank you so much for taking the time to share your experience! We are thrilled to hear that Johnny provided such prompt and professional service.
At Restore Datashred, we pride ourselves on making confidential disposal quick and stress-free, so it’s great to know Johnny was able to clear everything out for you promptly and informatively.
We’ll be sure to pass your kind words along to Johnny, it will make his day!
Thank you for choosing Restore Datashred.
Many thanks,
Restore Datashred
Secure Waste Solutions
We needed secure disposal of a lot of personal data on RW-DVD's, tapes and other media. Kate in the Restore Total Waste Management office was brilliant, making the process straightforward and swift as well as tailored to our specific needs. Would definitely recommend Restore as a company that provides excellent service for all types of secure waste disposal.
January 22, 2026
Unprompted review
Reply from Restore Datashred
Hi Ginny,
Thank you for taking the time to leave a review!
We are ecstatic to hear that you found our service 5 stars! It's lovely to hear the kind words about your experience.
Thanks again for your wonderful review.
Many thanks,
Restore Datashred
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