RentX - Car Rentals Reviews 33

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

We were disappointed with the condition of the vehicle, as several issues affected our experience: 0. The car was manual, but we order automatic. 1. The car could not be locked using the remote... See more

Company replied

Rated 5 out of 5 stars

The rent a car company handled our request professionally. Upon arrival to Tirana last December 30 2025, we were positively surprised with the car upgrade we received. During our next trip to Albani... See more

Rated 5 out of 5 stars

We had an amazing rental. The staff is very friendly, helpful, and always answered patiently all our questions. The service was absolutely great! They went way and beyond to help us out, an... See more

Rated 5 out of 5 stars

I booked with Auto Shira Car Rental last year, I was extremely satisfied with the company, that's why I chose them again. I will share my good experience.

Company details

  1. Car Rental Agency
  2. Online Marketplace

Written by the company

We provide affordable, reliable, and diverse car rentals that not only ensure unforgettable journeys for every visitor to Albania but also passionately support local businesses. Our mission is to turn every road traveled into a story worth telling, fostering vibrant experiences that celebrate Albania's beauty and community spirit. We aim to be the foremost platform, bridging the gap between travellers and local businesses. Every journey with us enhances local livelihoods and leaves a lasting impact on travellers exploring Albania’s beauty. One of the standout features of RentX is our commitment to transparency and flexibility. Unlike other rental companies that impose hefty holds on your credit card, we believe in giving you peace of mind and financial freedom during your travels. With RentX, you won't have to worry about blocked funds, allowing you to allocate your budget where it matters most—experiencing the sights, sounds, and flavors of Albania. Whether you're exploring the bustling streets of Tirana, embarking on a scenic road trip along the Albanian Riviera, or venturing into the untouched beauty of the Albanian countryside, RentX ensures that you can easily find rental options everywhere across the country. Choose us for a stress-free and affordable rental experience, and embark on a journey filled with discovery, adventure, and unforgettable memories. Book your rental car today and get ready to explore Albania like never before.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

33 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

The car was really bad.

We were disappointed with the condition of the vehicle, as several issues affected our experience:
0. The car was manual, but we order automatic.
1. The car could not be locked using the remote control.
2. There was an unusual and constant noise coming from the lower part of the car while driving.
3. The tire pressure was very low, approximately 1.4–1.5 bar.
4. The airbag warning light was constantly on.

I expected the vehicle to be in proper working and safe condition, and these issues caused inconvenience during our rental period.

January 6, 2026
RentX - Car Rentals logo

Reply from RentX - Car Rentals

We’re sorry to hear about your experience and thank you for sharing this feedback.

RentX is a car rental marketplace with over 200 partner rental businesses in Albania, and vehicles are provided and maintained by the rental companies themselves. Receiving a manual car instead of an automatic, along with the mechanical and safety issues you described, does not meet the standards we expect from our partners.

We’ve flagged this case with the rental partner for review. We also encourage you to leave an in-app review and share any additional details via our support chat, so we can follow the matter more closely and take appropriate action.

Thank you for helping us improve the experience on RentX.

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Rated 5 out of 5 stars

Professional members on board

The rent a car company handled our request professionally. Upon arrival to Tirana last December 30 2025, we were positively surprised with the car upgrade we received.
During our next trip to Albania, we will definitely communicate with the same company and we personally recommend it to others.

December 30, 2025
Rated 5 out of 5 stars

Everything was as agreed

Everything was as agreed. The pick up area at the airport is just near the exit area, easily accessible. Handing over procedure was short and easy. Rental staff was available for any necessity.

November 28, 2025
Rated 5 out of 5 stars

We had an amazing rental

We had an amazing rental.
The staff is very friendly, helpful, and always answered patiently all our questions.
The service was absolutely great!
They went way and beyond to help us out, and when our daughter forgot her teddybears in the hotel. They collected them at the hotel and send them to our home in Amsterdam.
Such a kind and great thing to do. It ment the world to us!

We absolutely recommend them to everyone. And if we ever travel to Albania again we will definitely book a car here!

Thank you for all your kindness.

July 30, 2025
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Rated 5 out of 5 stars

AUTO SHIRA

I booked with Auto Shira Car Rental last year, I was extremely satisfied with the company, that's why I chose them again. I will share my good experience.

September 7, 2025
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Rated 5 out of 5 stars

I had a great experience with this car…

I had a great experience with this car rental. The process was smooth, the car was in excellent condition, and the staff was very professional and helpful. I highly recommend them and would definitely rent again.

August 27, 2025
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Rated 5 out of 5 stars

Amazing: RentX Albania 2025

We’ve now rented from RentX Albania twice – once in 2023 and again in 2025 – and on both occasions, the experience has been flawless from start to finish. As a family of seven from New Zealand (five children aged 4 to 16), we needed a reliable, spacious and well-insured vehicle for a multi-country road trip through Albania, Montenegro, Bosnia, Croatia, Slovenia and into Italy. RentX delivered in every possible way.

From the initial enquiry to vehicle return, communication was consistently prompt, honest and helpful. The team made sure we were well-informed about every aspect of the rental, including cross-border insurance, fees, and road regulations for each country.

Cost-wise, RentX was excellent value for money, with no hidden fees, clear paperwork and a very human approach that made everything stress-free. They even partnered with Auto Zvicra, who supplied the vehicle – a collaboration that worked perfectly.

What truly stood out was their integrity and flexibility. When we had questions along the way or needed clarification, someone was always there to respond kindly and clearly. In an industry where communication can sometimes be patchy, RentX is a real gem.

We’ll be recommending RentX to any friends or travellers heading to Albania or the Balkans. Thank you for your honesty, professionalism, and hospitality – we’ll absolutely be back!

July 1, 2025
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