RefundMyTicket Reviews 3,452

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We landed hours late in Lisbon after our flight from Cancun got delayed, and I didn't want to spend a lot of time writing (possibly several) letters to the airline myself. I wasn't quite sure which re... See more

Rated 4 out of 5 stars

Four years later.. I got a refund of 190€ even that RefundMyTicket refused a settlement of 350€ from the airline ! Anyways, I regret that no information is shared on the final decision, but still ple... See more

Rated 5 out of 5 stars

Having my claim processed by RefundMyTicket was a smooth and painless experience. I appreciated being kept informed at every step of the process, and even more so the fact that I didn't need to do any... See more

Rated 1 out of 5 stars

This company takes your documents and doesnt follow up anything neither inform you nor reply you ever. In addition to that they receive your money but doesnt pay you anything. I had to hire and pay fo... See more

Company details

  1. Travel Insurance Company

Information provided by various external sources

RefundMyTicket obtient votre indemnisation en cas de vol retardé, annulé ou surbooké.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 45% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent ! Was worth doing it and waiting
Took a loong time but i got in the end a nice amount to compensate delayed flight

May 2, 2023
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Perfect!

I was very surprise for the handle of my folder.
Indeed, I didn’t know that I will receive my refund. I made a request in octobre and I receive in February. All this time, they handle my request and I receive my refund yesterday. So happy about this service.

February 7, 2023
Rated 5 out of 5 stars

Claim processed

Having my claim processed by RefundMyTicket was a smooth and painless experience. I appreciated being kept informed at every step of the process, and even more so the fact that I didn't need to do anything once I set the process in motion. The process can seem like it stretches on forever, and that makes not having to keep on top of it yourself even more of a relief. I sincerely hope I never have to submit a claim like this in the future, but if I do, I know exactly who to call.

December 26, 2022
Rated 3 out of 5 stars

It was very long to get my compensation…

It was very long to get my compensation . My flight has delighted in July 22. I insist many time to get inform about the request. You told me that I already received the compensation on my bank account as it was wrong. However, I finally got ii in Dec 22.

December 29, 2022
Advertisement
Rated 5 out of 5 stars

Easy and efficient online procedure

Easy and efficient online procedure. Make sure you provide all relevant documents / proof to ease the procedure! Mine took 3 months, since we were confronted with lack of co-operation from the airline. RefundMyTicket managed to obtain a refund of a little bit over 200 € for a delayed departure of almost 5 hours. I am very satisfied and I highly recommend their services!

September 29, 2022
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look