While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers encountered issues with the products they purchased, frequently receiving incorrect items, non-functional software, or experiencing issues with product delivery. People also reported significant problems with the refund process, stating that requests were often ignored or met with unhelpful automated responses. Conversely, a small portion of people were satisfied with the user experience, finding the website easy to navigate and the selection of products diverse. Some customers also mentioned quick response times and transparency in their interactions with the company.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers report receiving non-functional, pirated,... See more

Website

Consumers find the website to be highly problematic, with many describing it as a scam or fraudulent.... See more

Response time

People report negative experiences with response times, often expressing frustration over a lack of genuine... See more

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report not... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the website easy... See more

Based on these reviews

Rated 1 out of 5 stars

Bought what they called Spotify premium lifetime. Paid and got a download link which contains Email and password but when I tried to login spotify said no email connected to spotify. Send mail to supp... See more

Rated 1 out of 5 stars

I'm only giving 1 star because I can't give less. I purchased a Capture One license from them via bank transfer, but I never received it. Customer service just repeats the same phrases, with a coup... See more

Rated 1 out of 5 stars

Es una estafa no caigan, venden softwares que ni siquiera existen. A mi me han vendido un Adobe acrobat dc 2025 licensia vitalica y segun el soporte de adobe no existe esa licensia, estos son unos est... See more

Rated 5 out of 5 stars

I recently purchased software from this online store and was very satisfied with the overall experience. The website was easy to use, and I was able to find what I needed without any confusion. There’... See more

Rated 5 out of 5 stars

I bought Adobe Acrobat Pro on their website and everything works just fine. Now I can modify PDFs, combine more files and so on. The price is also absolutely fair. I can totally recommend it.

Rated 1 out of 5 stars

Big scam website. Never delivered anything. Support is AI based. Refunds are never made. The real person behind this is MAKSIM ROMANYUK KULBABA. Likely scamming people from his bedroom at Calle Parr... See more

Rated 1 out of 5 stars

I also think this is s scam. Bought Adobe After Effects but couldn’t install it - think it also contained malware. I’ve started emails back and forth (they were answering emails automatically with som... See more

Rated 1 out of 5 stars

ESTAFADORES!!! No recomiendo esta empresa. Recibí el producto equivocado, estoy esperando un reembolso desde noviembre. Me sigue respondiendo un asistente virtual, no un consultor real. No sale nad... See more

Rated 1 out of 5 stars

The software provided didn't work. Initially they were helpful in trying to resolve- but quickly gave up. I asked for a refund numerous times - but kept getting the same 'bot' email response about p... See more

Rated 1 out of 5 stars

Scammers. Purchased 2026 version of software, and they send link for 2025. I tried support where the person kept asking me for information, and I provided, and they just keep sending same email over a... See more

Rated 1 out of 5 stars

I purchased a Spotify premium licence only to not get the lincece nor code to use and they kept replying that they'll send me again the licence. Then when I tried talking to the AI assistant it said... See more

Company replied

Rated 1 out of 5 stars

Fake website. Bought a Canva license never sent the key and when asked for it received thousands of email saying the it will be sent. Asked for a refund over and over and again thousands of... See more

Rated 1 out of 5 stars

I have purchased Adobe Creative Cloud 2026 – Lifetime License (All Apps), but when I started installing it on my Mac, it is from 2017, a 9-year-old version, and it is in Russian instead of Englis... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience ordering software from refortek.com.es. The website was easy to navigate and had a good selection of products I was looking for. The checkout process was smooth, an... See more

Rated 5 out of 5 stars

Based on the Trustpilot screenshot provided, this platform has a average rating of 3.0 out of 5 stars and some users have explicitly labeled it a scam. With only 16 reviews and a low response rate to... See more

Rated 5 out of 5 stars

Refortek is an impressive computer software company that consistently delivers reliable, high-quality solutions. Their products are well-designed, efficient, and clearly built with both performance... See more

Rated 5 out of 5 stars

Excellent platform to buy original computer software with suitable prices professional customer service so I highly recommend this platform to anyone

Rated 1 out of 5 stars

I purchased a one-year Spotify Premium subscription from Refortek on October 2nd. I received a confirmation that the payment had been processed, but I never received any product key. On October... See more

Company replied

Rated 1 out of 5 stars

I just bought one product from REFORTEK and installed. Final end, it did not work and they sold trial version. I oen they website and asked to online support and they were saying that they never s... See more

Rated 1 out of 5 stars

Vendor was not able to provide the ordered software. Kept saying would email a link (over ten times) but the link never showed up. Had to cancel the order and am now waiting for a refund which has not... See more

Rated 1 out of 5 stars

Could not install and was unable to re-download the installation files. Missing license key. And it seems like they use AI to generate email responses, that doesn't help. I'm just wasting my time get... See more

Rated 1 out of 5 stars

Beware of scams! I purchased a license key for Davinci Resolve. Instead, I received a dubious 10 GB download. Even the payment provider Klarna warned me not to buy here. Be careful, it's better to sta... See more

Company replied

Rated 1 out of 5 stars

I have purchase adobe acrobat DC PRO 2025, purchased in Aug, 2025, App will be disable after 6-10 days. No contact number to get help. The chat on the website only allows you to send 10 messages which... See more

Rated 1 out of 5 stars

I foolishly purchased a 12 month chat gpt account from them. A day and a half later I still had not received it so I mailed them asking for it. All I got back was generic bot responses that clearly di... See more

Rated 1 out of 5 stars

refortek.com es Stay Away — Total Waste of Time and Frustration. I purchased Adobe Acrobat Pro DC 2020, and it turned into a nightmare. After receiving the download link and installing it, the sof... See more

Rated 1 out of 5 stars

I purchased an Adobe Acrobat Pro DC 2025 serial from this shop, but I received an invalid serial number. From their email address, no one answered this issue. Don't buy anything from them!

Rated 1 out of 5 stars

Capcut pro lifetime offer is fake, the program still didn't allow to use the pro features just like the free cupcut version. I paid 50 euros for nothing. They never replied to the emails with refund r... See more

Rated 1 out of 5 stars

SCAM SITE - I have paid for a Final Cut Pro licence key and i received nothing. If i contact support the keep saying the sent it, but nothing happens, just keep getting the same mail over and. They sa... See more

Rated 1 out of 5 stars

Adobe Acrobat 2025- I turned off all security as instruction in their email. downloaded via the supplied link, launched the app and followed the instructions again as the first download was for the 20... See more

Rated 1 out of 5 stars

SCAM SITE - I have paid for a mathworks matlab 2026 licence key and i received nothing. If i contact support the keep saying the sent it, but nothing happens, just keep getting the same mail over and... See more

Rated 1 out of 5 stars

Total scam. I placed two separate orders (#LFHW8 and #0ZJXW) for 1-year subscriptions to Netflix and Disney+. Shortly after, I received automated emails claiming the orders were "Delivered," but n... See more

Rated 1 out of 5 stars

I bought a license from this company and never received anything – no working download, no activation key, no proper response from customer service. After several days of waiting, I still have zero... See more

Rated 1 out of 5 stars

Absolute scam. All new 5 star reviews are created 2 minutes apart. This site: - does not send keys but cracked software containing viruses - has no support at all, just a bot and autoresponders... See more

Rated 1 out of 5 stars

A licence key that weights 10gb?! I bought a licence key for davinci resolve but at the moment I got the "Key" it downloads a rar file That's not a licence key. It's a RAR that contains 10g... See more

Rated 1 out of 5 stars

I bought Davinci Resolve. It kinda worked, little later i needed to update the program because of flicker issues. Then needed the key code, and tried to get it from the seller. 92 emails later, they s... See more

Rated 1 out of 5 stars

Before purchasing the software I read that it would work on windows and macos. I emailed the company to make sure I received the link for macos and never heard back. I purchased the software and the... See more

Rated 1 out of 5 stars

I ordered their Sketchup download and this contains a Torjan. Not only that they have a fake trusted pilot review showing a much higher score than they actually have. They also show that they are ap... See more

Rated 1 out of 5 stars

DO NOT BUY. the seller is not what is advertised. The licenses are not valid, EVERYTHING IS A SCAM: I bought the product acrobat 2025 and I received a 2020 product and not even that one is valid, it d... See more

Rated 1 out of 5 stars

bought the licence for FL studio on 29.11.2025. The license is not activated till 2.12.2025. The customer support is handled by robots. No confirmation of the refund request yet. apparently scam


Company details

  1. Computer Software Store

Written by the company

En Refortek, somos partner oficial de Microsoft, lo que nos garantiza ofrecer licencias originales y legítimas con total confianza. Nos comprometemos a brindarte no solo productos de calidad, sino también un servicio completo que incluye garantía y soporte técnico especializado para resolver cualquier duda o problema que puedas tener. Todas nuestras licencias son vitalicias, lo que significa que tendrás acceso permanente y sin restricciones a las herramientas esenciales de Microsoft, sin pagos recurrentes ni sorpresas. Nos enorgullece ofrecerte estas soluciones a los mejores precios del mercado, para que puedas disfrutar de software de calidad, confiable y accesible para todos.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

916 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

refortek.com es Stay Away

refortek.com es Stay Away — Total Waste of Time and Frustration.
I purchased Adobe Acrobat Pro DC 2020, and it turned into a nightmare. After receiving the download link and installing it, the software never worked. I reached out for help and spent hours exchanging over 15 emails with their support team. At first, I thought they were genuinely trying to help, but eventually it became very obvious they were toying with me—asking the same questions over and over, ignoring my answers, and dragging out the process.
After wasting all that time, I finally asked for a refund. They promised I’d get it within 7 days, but 2 weeks later nothing arrived. I had to go through my bank to file a chargeback just to get my money back.
This company is completely unprofessional, deceptive, and not worth your time or frustration. Avoid Refortek.com es at all costs.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Capcut lifetime offer is a fraud

Capcut pro lifetime offer is fake, the program still didn't allow to use the pro features just like the free cupcut version. I paid 50 euros for nothing. They never replied to the emails with refund request.

October 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

The program I purchased did not work…

The program I purchased did not work properly, so I requested a refund. They have not made the refund in two weeks, and I do not know when they will make the refund.

September 24, 2025
Unprompted review
Refortek logo

Reply from Refortek

Sentimos las molestias contactenos para solventar el problema

Rated 1 out of 5 stars

I purchased a one-year Spotify Premium…

I purchased a one-year Spotify Premium subscription from Refortek on October 2nd.
I received a confirmation that the payment had been processed, but I never received any product key.
On October 6th, I contacted their support asking if they could send me a guide on how to activate it, in case I had made a mistake myself, since I couldn’t find any product. I never received a reply.

Today, October 8th, I found a chatbot on their website claiming that they don’t even offer Spotify subscriptions.
This is completely unacceptable — I strongly advise everyone to stay far away from that site.

October 8, 2025
Unprompted review
Refortek logo

Reply from Refortek

Sentimos las molestias contactenos para solventar el problema

Advertisement
Rated 1 out of 5 stars

Scammers

Scammers. I ordered a USB stick with Windows. They sendt me an email saying it was delivered but I have not recieved anything. They did not answer my email.

Stay away!

October 3, 2025
Unprompted review
Refortek logo

Reply from Refortek

Sentimos las molestias contactenos para solventar el problema

Rated 1 out of 5 stars

Got Scammed

I purchased a Spotify premium licence only to not get the lincece nor code to use and they kept replying that they'll send me again the licence. Then when I tried talking to the AI assistant it said they didn't offer Spotify premium, but that they'd send another email that never arraived.
DON'T USE THIS CRAP

October 1, 2025
Unprompted review
Refortek logo

Reply from Refortek

Sentimos las molestias contactenos para solventar el problema

Rated 1 out of 5 stars

Beware of scams

Beware of scams! I purchased a license key for Davinci Resolve. Instead, I received a dubious 10 GB download. Even the payment provider Klarna warned me not to buy here. Be careful, it's better to stay away!

September 13, 2025
Unprompted review
Refortek logo

Reply from Refortek

Sentimos las molestias contactenos para solventar el problema

Advertisement
Rated 1 out of 5 stars

Stay away from this site

Stay away from this site. It is completely unreliable. I purchased a software license and was sent numerous serial numbers that didn't work. They also kept sending me absurd installation instructions to shift the responsibility onto me. Too bad I'm a network administrator.

September 29, 2025
Unprompted review
Refortek logo

Reply from Refortek

Sentimos las molestias contactenos para solventar el problema

Rated 1 out of 5 stars

I have purchase adobe acrobat DC PRO…

I have purchase adobe acrobat DC PRO 2025, purchased in Aug, 2025, App will be disable after 6-10 days. No contact number to get help. The chat on the website only allows you to send 10 messages which are only answers to the questions they ask. Will not recommend! Probably a scam, I have purchase adobe acrobat DC PRO 2025, as i am not gettng any help for my paid software.

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

A licence key that weights 10gb?!

A licence key that weights 10gb?!

I bought a licence key for davinci resolve but at the moment I got the "Key" it downloads a rar file

That's not a licence key. It's a RAR that contains 10gb of files. No licence key I've bought was 10GB

I don't know what's inside that RAR because I stopped immediately for security reasons.

I don't think I'll get a refund, but at least I want to leave a review

September 9, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

i got scammed, they never deliver products

i bought the license 3 days ago and never received it. i contacted the support team and here is exactly their reply :

"Hello sir the key will be sended now"

and after multiple Email from my side, they replied :

"go to refortek and login and you will se it"

this was exactly the content of their reply, no apologies, no hello no regards, nothing ..
and i still haven't received the product.

Also, i checked the reviews on their website and noticed that the 5 stars comments may be fake. too bad i noticed it after i got scammed.

September 5, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look