Redwoodmain Reviews 40

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were let down by their experience overall. Many customers reported receiving products that were not as described on the website, often differing significantly in quality, material, and appearance from what was advertised. A frequent complaint was about incorrect sizing, with items arriving much larger than ordered, and the overall quality of garments being poor, sometimes even arriving damaged or with defects. Reviewers also noted issues with the ordering process, such as not receiving email confirmations or order numbers, and a general lack of transparency regarding the company's location and product origins. The return policy was a major source of frustration for many, as customers found it difficult to initiate returns, often being asked to pay for expensive international shipping to locations like the UK or China, and facing uncertainty about receiving refunds. Some people also felt that the company's website was not always accurate, with some reviews and product images not fully representing the actual items.

What people talk about most

Product

Users describe negative interactions with product, with many reviewers expressing strong disappointment... See more

Quality

Customers had negative experiences with quality, frequently reporting that items like shoes and clothing were... See more

Order

Reviewers highlight negative aspects of order, with many expressing regret for not reading reviews before... See more

Return policy

Reviewers express strong dissatisfaction with the return policy, often finding it misleading compared to what... See more

Website

Consumers find the website to be a source of significant disappointment and advise against purchasing from... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Took weeks. Low quality. Two of three items showed up in wrong size. Write them an email to fix. No response (yet). Avoid this merchant.

Rated 1 out of 5 stars

Awful company, sent the wrong size items then offered me a 15% discount on another order. They will not send the correct size without me returning the order at my expense. Aside from that the materia... See more

Rated 1 out of 5 stars

Buyer beware: they claim to be located in Texas and merch is ready to ship. Orders ship from outside U.S., can take three weeks or more to ship. They do not send email confirmation for order or prov... See more

Rated 1 out of 5 stars

I relied on their reviews posted on their website. As well as the fact that they communicate they are a US Company based in Austin Texas. I wished I had known about Trustpilot reviews as I would not h... See more


Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

40 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Don’t buy items from this Chinese site…

Don’t buy items from this Chinese site here. It’s a trap. They have A.I. made pictures to U.S. consumers that far, far, far from the actual look and quality of the item on their site. It is plastic made look like shiny leather shoes. When I got get and try to return, they say you have to ship it back on your own with high shipping cost. So, I decided to keep it and through it in a trash. Don’t trust their statement on their site about return policy.

June 10, 2026
Unprompted review
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Rated 3 out of 5 stars

Nice shoe cheaply made

I really love the green slides with the flower on it. Unfortunately I put the shoe on to wear to a wedding and the one flower popped off it was glued on obviously not well. I was at a destination wedding and so I took the flower off the other one and made do. I’m really not pleased. I think I should get another pair. Hope they read this!!!

June 6, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. It is one of those companies that has a normal seeming return policy on the website, but makes you email to request a RMA. When you do that, some AI program sends you automatic responses offering you instead a partial refund of the price. I have been trying for almost a week to get the RMA. DO NOT BUY FROM THIS SITE UNLESS YOU ARE SURE YOU WILL NOT RETURN.

May 27, 2026
Unprompted review
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Rated 1 out of 5 stars

They shipped a pair of shoes that…

They shipped a pair of shoes that didn’t actually resemble the leather showed on line. The package arrived and smelled terrible. After requesting a refund and return label they offered 15% off to keep them and then I replied not interested as the shows didn’t even appear to be real leather nor did I know the return shipment would be international as the the website shows TX. They responded with a 30% discount to keep and provided a return address in London. This company is deceptive and fraudulent in what they display on line them actually ship.
Not to be trusted!

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, sent the wrong size items then offered me a 15% discount on another order. They will not send the correct size without me returning the order at my expense. Aside from that the material is very fliumsey and i suspect they are aware as they dont place any maker labels or wash instructions. There communications are slow and wont reply untill you send 3-4 emails.. amatures !

May 13, 2026
Unprompted review
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Rated 1 out of 5 stars

The cheapest shoes

The cheapest shoes. Low quality, ill-fitted, ridiculous and not even genuine leather. That would be the worst of it except returns are even worse than the purchase. This company will respond to your refund request with a thousand ways not to return the shoes. Fine, but when I decline you don’t fight me over it; you take the return. Obviously I do not recommend, not for anything.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT buy anything from this scam…

Do NOT buy anything from this scam company. My order was not received and you are not able to call or contact anyone. When I click on the link in their scam emails, Norton warns it is a scam site. There is no phone number. My credit card company is in the process of removing the charge. DON'T GET FOOLED.

March 9, 2026
Unprompted review
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Rated 1 out of 5 stars

I purchased shoes

I purchased shoes, paid for them. Received a tracking number, never received anything else. They claimed they were "moving to a new warehouse". Total Scam.

February 12, 2026
Unprompted review
Rated 2 out of 5 stars

Took weeks

Took weeks. Low quality. Two of three items showed up in wrong size. Write them an email to fix. No response (yet).

Avoid this merchant.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY…BIG SCAM

STAY AWAY…BIG SCAM! SAVE YOUR $$$. Product looks amazing on their site and social media, you get nothing ..not even remotely close to what they’re showing you.
I placed an order for 3 large shirts, received 3 extra large shirts. Extremely cheap made shirts… horrible quantity! Tried to call the company many many times ..no answer. Company showing Austin Texas address on their site, and if you ask to return the merchandise after MANY emails back-and-forth, they sent you UK address to ship it to. IMAGINE THE COST TO SHIP to UK, and most likely they will claimed they never received it because you will never see your money back.

March 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Complete SCAM

Complete SCAM! Says they are from Texas, but the package comes from China. Trying to return the items because they were not anywhere close to the pictured items purchased (AI pictures used) and were the wrong size, they want the items sent to the UK. DO NOT BUY FROM THEM!

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered size L, but … !

Ordered size L - was sent 2XL and told it was comparative to UK large. Which is not true, absolutely huge. None of friends big enough to give away. Straight to charity shop. Total waste of money.

December 8, 2025
Unprompted review

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