I initially set up a policy for a specific holiday, which was easy to do. I then decided it would be better to switch to an annual policy and this was not a problem. Seems like very good value, polic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's always a great surprise when any insurance company discounts your premium to less than last year to reward loyalty...I'm in!! No hassle at car rental desks. Great value annual premiums Easy to... See more
Company replied
Cheap and easy to purchase. I have used them for years, not really knowing how good they are because I'd never needed to make a claim before. This month did submit a claim for scratched wheel rims t... See more
Company replied
Often the purchasing experience is rated 5* for insurance companies - but you don't see many ratings from customers who have actually claimed. We recently claimed on our policy after having been cha... See more
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Company details
About ReduceMyExcess
Written by the company
ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.
Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.Contact info
United Kingdom
- reducemyexcess.co.uk
ReduceMyExcess Car Hire Excess Insurance
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Smooth and easy process
June 21, 2026
Always priced really well and the…
Always priced really well and the website is easy to use. A brilliant way to cover expensive excess charges abroad.
May 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Clear instructions easy to use no…
Clear instructions easy to use no issues booking, good selection
June 14, 2026
Reply from ReduceMyExcess
Hi,
We're happy to hear you found our instructions clear, easy to use, and enjoyed the selection. We appreciate your feedback!
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Nick,
We're glad you found it easy to arrange your car hire excess insurance with ReduceMyExcess, and that your policy was reasonably priced. We appreciate your feedback!
Kind regards,
Anna
Anna
fast service and easy to take out…
fast service and easy to take out policy and a lot cheaper than car hire company
June 19, 2026
Reply from ReduceMyExcess
Hi,
We're glad you found ReduceMyExcess fast and easy, and that our policy was more affordable that the waivers offered by the car hire company. Thank you for your feedback!
Kind regards,
Anna
Reply from ReduceMyExcess
Hi,
It's great to hear you found everything easy to use. We completely agree, there’s always room to improve.
Kind regards,
Anna
Good price but it's not until you make…
Good price but it's not until you make a claim that you find out how good a company is. So I hope I never have to make that judgement.
June 22, 2026
Reply from ReduceMyExcess
Hi David,
Good value is exactly what we aim for. We also know that peace of mind comes from knowing the cover will perform if needed, and we work hard to deliver a simple and reliable claims experience.
Kind regards,
Anna
Review.
Your emails are clear and the certificate easy to download or print off.
Whenever I've spoken to you by phone this has also been easy and helpful.
June 20, 2026
Reply from ReduceMyExcess
Hi Tony,
We’re really pleased to hear you found our emails clear and the documents easy to access. It’s also great to know our team has been helpful and easy to deal with when you’ve been in touch. Thank you for your review!
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Gareth,
We're happy to hear you found ReduceMyExcess quick and easy to use!
Kind regards,
Anna
First time using this site
First time using this site. It was very easy to use. The price was excellent too.
June 22, 2026
Reply from ReduceMyExcess
Hi Peter,
We're so glad you found our website easy to use and appreciated the excellent price. Thank you for your kind feedback!
Kind regards,
Anna
Quick and easy to do 👍
June 22, 2026
Reply from ReduceMyExcess
Hi,
We are so happy our process was quick and easy for you. Thank you for your positive feedback!
Kind regards,
Anna
A joke
Renewal email went to spam, so the policy auto renewed without me knowing.
They will not let you cancel over the phone, you have to fill in an online form. After that they never get back to you and keep your money.
June 19, 2026
Reply from ReduceMyExcess
Hi Andrew,
Thank you for taking the time to leave a review. We’re sorry to hear that you’re unhappy with your experience.
If the renewal invitation filtered into your spam or junk folder, this would be outside of our control, however we do understand your frustration.
We can confirm we received your cancellation request on Friday 19th June. As we are closed over the weekend, we advise that we respond within two working days.
The matter has now been resolved and confirmation has been sent to you via email.
Kind regards,
Chloe
Reply from ReduceMyExcess
Hi Angela,
We're glad you found the ReduceMyExcess website was easy to use. We appreciate your feedback.
Kind regards,
Anna
Probably the most straight forward…
Probably the most straight forward website i have used in 2026.
June 18, 2026
Reply from ReduceMyExcess
Hi Paul,
We're so glad you found our website was easy to use! We appreciate your positive feedback.
Kind regards,
Anna
Very straight forward.
June 18, 2026
Reply from ReduceMyExcess
Hi Linda,
We're happy to hear you found the ReduceMyExcess website straightforward to use.
Kind regards,
Anna
Claim paid
Cheap and easy to purchase. I have used them for years, not really knowing how good they are because I'd never needed to make a claim before. This month did submit a claim for scratched wheel rims that the car hire company charged me for. The claim process was simple enough. It was clear what documents needed to be submitted and took maybe 10 minutes to organise and send. I received an email within 3 business days advising that were settling the claim and the money was in my account 2 days later. I will continue to use them.
June 17, 2026
Unprompted review
Reply from ReduceMyExcess
Hi James,
We’re really pleased to hear that after being with us for several years, your first claim experience was simple and straightforward. It’s great to know everything was clearly explained and resolved quickly, with payment made promptly.
Kind regards,
Anna
Used several times for car and van hire…
Used several times for car and van hire excess insurance. One time I did have to claim and the process was quick and painless. Thanks
June 20, 2026
Unprompted review
Reply from ReduceMyExcess
Hi Joe,
We’re really pleased to hear you’ve used us several times and that your claim experience was quick and straightforward. That’s exactly what we aim to provide when it matters most.
Kind regards,
Anna
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