Raisin U.S. Reviews 906

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service and the helpful, knowledgeable staff, who are often described as patient and professional. Many people find the platform easy to use for investments, deposits, and withdrawals, appreciating the simplicity and convenience it offers. The service is generally viewed as efficient and smooth, with many users satisfied with the variety of financial institutions and options available. However, some customers experienced significant difficulties with payment processes, particularly when trying to withdraw funds or change linked bank accounts, reporting delays and complications. A few other people also felt that the user experience was problematic, citing issues with login procedures and the inability to easily manage account settings or beneficiaries.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, knowledgeable, and... See more

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Payment

Users describe ambiguous interactions with payment, with some finding it easy to transfer money in and out of... See more

User experience

Consumers find user experience to be ambiguous, with many reviewers praising the platform's ease of use and... See more

Service

Customers had ambiguous experiences with service, with many praising the excellent customer service and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm new to this site and I will give it a try. I find this site to be a great alternative to investing. The interest rates that this site offers are much higher. Below are just 2 of my person... See more

Company replied

Rated 5 out of 5 stars

Thank you for having Alistair Wood, Saransk Bansid & Michael Blum share their knowledge with us. They each did an excellent job I am tech challenged but I was able to join the meeting and learn how... See more

Company replied

Rated 5 out of 5 stars

I appreciate the ease of browsing for various CDs and savings accounts with the best rates in one place. Opening an account is simple; deposits and withdrawals are easy. I also receive email updates o... See more

Company replied

Rated 5 out of 5 stars

We were searching for a better place to put our money than in our bank savings account where it was doing hardly any growing. But we wanted to be able to access it if we needed it for an emergency or... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

906 reviews

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4-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Ashley Clark was awesome

Ashley Clark was awesome on the telephone with me and helped me very much on the mobile app.

June 4, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so glad Ashley could assist you with the mobile app. We will be sure to share this praise with our team! Thank you for your kind words!

Rated 5 out of 5 stars

Agent was able to track down my bonus…

Agent was able to track down my bonus offer and inform me that processing was underway. I actually receive the bonus deposit the very next day. Raisin customer service is excellent. The banking product they offer is solid. I am pleased with their offerings and service.

May 27, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so glad to hear about your positive experience with our customer service and bonus deposit! We appreciate you recognizing our solid banking product and offerings. Thank you for your kind words.

Rated 5 out of 5 stars

Company representative provided…

Company representative provided excellent service and handled my request quickly and professionally.

June 1, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so happy to hear our representative provided excellent, quick, and professional service. We appreciate your kind words.

Rated 5 out of 5 stars

Kimberly was amazing

Kimberly was amazing. I had an issue that I didn't think would get resolved in my favor and she resolved it within a few minutes.

May 28, 2026
Unprompted review
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Reply from Raisin U.S.

We're so happy to hear that Kimberly provided such excellent and quick assistance. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Great customer service

I felt confident that Raisin provided appropriate safety procedures. I was provided very clear instructions in response to my questions.

May 26, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're so glad to hear you felt confident in our safety procedures and received clear instructions. Thank you for your kind words!

Rated 5 out of 5 stars

My question regarding beneficiary…

My question regarding beneficiary assignment was answered. I would have liked the ability to name a contingent or secondary beneficiary, rather than only the choice to (1) name a 100% POD beneficiary (with no contingent beneficiary) or (2) assign a 50-50 split to beneficiaries.

May 21, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We appreciate you sharing your feedback regarding beneficiary designation. We understand your desire for more flexible options, such as naming contingent beneficiaries, and we will certainly consider this for future improvements.

Rated 5 out of 5 stars

Great Experience

Creating an account was easy…any questions I had were addressed quickly and the communication was clear and concise. Really happy with my experience and investment into Raisin.

May 26, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're so happy to hear you had such a positive experience with us and are pleased with your investment! Thank you for your kind words.

Rated 5 out of 5 stars

The staff was very courteous and…

The staff was very courteous and efficient and knowledgeable. Had my answer in a heartbeat.

May 19, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're so glad our team provided you with such efficient and knowledgeable service. Thank you for your kind words!

Rated 5 out of 5 stars

Great Company for the People who have a lot of Cash Savings

The website, the interest rates, and the services are all great. I have been their depositor since February 2022 when it was operated under the name of SaveBetter.com. I already decided to be their forever customer until the day I stop breathing because this company saves me a lot of time and makes my life much easier. If you want to learn more about my past experience, please read my previous reviews.

May 21, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so happy to hear that our website, interest rates, and services have met your expectations. We truly appreciate your loyalty since 2022 and are glad we can save you time and make your life easier. Thank you for being a valued customer!

Rated 5 out of 5 stars

Thank you for having Alistair Wood

Thank you for having Alistair Wood, Saransk Bansid & Michael Blum share their knowledge with us. They each did an excellent job I am tech challenged but I was able to join the meeting and learn how to move about your platform with a bit more comfort. I am new to saving or making any kind of interest and it has been a fun and scary ride... Thank you for showing me how to generate a decent gain without stock market gimmicks. You are making it possible for everyone to learn and grow. Thank you again, Marty

May 13, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so happy to hear that our team was able to share valuable knowledge with you. It is wonderful to know that you found the session helpful in navigating our platform and learning about generating gains. We appreciate your kind words and thank you for your feedback.

Rated 5 out of 5 stars

very helpful support call

The conversation was helpful, polite, and informative without being absurdly chatty.

May 13, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're glad to hear our conversation was helpful and informative for you. We appreciate your positive feedback.

Rated 4 out of 5 stars

Easy to navigate

Easy to navigate, interface could use more features

May 8, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're glad you found it easy to navigate! We appreciate your feedback on features.

Rated 5 out of 5 stars

Excellent company

Whenever I call, which is often, all customer service Representatives are courteous, knowledgeable, patient, and are able to resolve my problem with the first call

May 8, 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so glad to hear that our customer service team consistently provides you with excellent support and resolves your concerns efficiently. Thank you for your kind words!

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