Banner for RAC Car Insurance

RAC Car Insurance Reviews 14,946

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 11,070 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing and the ease of the renewal process, often finding policies significantly cheaper than other providers. Many appreciate the straightforward online experience and the comprehensive coverage offered, noting the simplicity of setting up and managing their subscriptions. However, some customers reported difficulties navigating the website for quotes or renewals, and a few experienced unexpected price increases or issues with policy adjustments. There were also isolated instances where customer service interactions did not meet expectations, leading to frustration regarding policy changes or account discrepancies.

What people talk about most

Price

Customers had positive experiences with price, often finding competitive rates and good value. Many reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting the ease of switching insurance... See more

User experience

Consumers generally find the user experience to be positive, highlighting the ease of use and... See more

Website

Users describe positive interactions with the website, finding it easy to use, navigate, and complete tasks.... See more

Subscription

Clients share positive opinions on subscription renewals. Many reviewers found the renewal process to be easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Price and easy of access to website. I had a couple of emails that requested the same details on a ‘no fault’ collision when I was not in the car, as I was unable to recall the exact date, but had t... See more

Rated 4 out of 5 stars

I chose the RAC for motor insurance because it looks to be competitive. It all went smoothly but until I need to actually use the service I cannot realistically comment on how good it is.

Rated 4 out of 5 stars

Very easy to renew. Only worry is I haven't yet got my policy and insurance documents yet . It seems quite a long time and I feel. Uncomfortable driving around with no documents on me just in case I a... See more

Rated 4 out of 5 stars

I found the site difficult to navigate the insurance quote. I thought it would be cheaper I know I am 87years young I have never had a claim in 70 years, this must speak for its self, its like age di... See more


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Buyer beware, price hiked at payment

I had a quote from a comparison website valued for 26 dys, when i went through to pay, the price was hiked . Spoke to customer services and they said comparison site got it wrong. Never had such a bad display of dishonesty from a famous brand and will never use them again, buyer beware

May 6, 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Janet,


Thank you for your feedback. I’m sorry to hear that you were unhappy with your experience and understand your frustration.

We apologise for any confusion between the quote shown on the comparison website and the final price. While prices can sometimes change based on the information provided, we appreciate this was not expected.

If you would like us to review this further, please email your quote details to socialresponders@bglgroup.co.uk and we’ll be happy to assist.

Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.


Many thanks,
Kirsty

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look