Quo Reviews 773

I had an outstanding experience with Quo in porting in a number from another carrier. It came with some problems from the other side. The Quo team put great effort in to remove all obstacles and get my number ported in a very short time. During that process I was updated about the status and steps I need to take. I am very grateful for their wonderful support.
Great company, AMAZING SERVICE. Thank you, Karin

I am beyond frustrated with Quo’s lack of transparency and support. I paid $180
on April 22nd to activate my account. Shortly after, I was charged an additional
$177.43 for a second user without any prior warning or authorization. I
specifically requested a refund for that second charge while explicitly stating to
KEEP my primary account active.
Quo refunded the money but deactivated my entire account anyway. Now, I can
see local ad leads and phone calls coming in from potential clients that I cannot
answer because I am locked out. There is no live representative to speak with,
and after days of waiting for email responses, their only "solution" is that I must
pay another $180 to reactivate what I already paid for.
They refuse to fix their own error or refund my original $180 so I can use it to
restart. They are washing their hands of a mistake that is costing my business
money and lost customers every single hour. Absolute nightmare for any
business owner.

My experience with QUO has been extremely frustrating. The support system appears to rely entirely on AI, making it nearly impossible to speak with a real person when issues arise.

During the registration process, my application was repeatedly rejected for missing information that I had already submitted multiple times (at least five). Despite my efforts, there was no clear guidance or resolution provided.

Additionally, I was charged twice for the annual subscription, and attempts to resolve the billing issue have been unsuccessful. I have not been able to get proper assistance, a refund, or even a cancellation processed.

Overall, the lack of customer support, repeated errors, and billing issues make this service very difficult to work with. I would not recommend it.

I am so happy I found this phone service. Keeping my phone number was easy. This service seems to have all the features I need. I love how I can customize receiving calls. I set it up to ring my cell phone within the Quo app so I know what number of mine is being called and who is calling.

You people are thieves, why would you reject a submission that you charged for then charge me again, that means if I miss something everytime you charge me to resubmit.

Fraud!!!

I don't recommend.

The system has really improved and stream lined our business! Customer service has been great and quick to respond whenever we've had and questions or needed help. Thank you!

Disappointed that I've spent so much time trying to set it up, to eventually find out the verification to activate the numbers does not work with companies based outside of US and Canada. I don't think this was mentioned anywhere in the set up process or on the website. However, support was helpful, they refunded me. Thanks Jason.

I reached out to Quo's customer service to dispute a subscription charge that had come to my account. I had forgotten I was subscribed to Quo and was charged $455 CAD for a two-year renewal.

I told Quo's customer service that the service fee put me in a very difficult financial situation, and they immediately processed a full refund.

I really appreciate their prompt response, care and understanding.

We transferred to QUO, and we loved it immediately. Great app, very easy to use and super user-friendly.

Submitted my A2P 10DLC campaign registration through Quo and have now been rejected 4 times. Each rejection comes back with the exact same generic message: "Messaging details did not meet The Campaign Registry's requirements. Please verify that the provided websites are functioning."
Between submissions I've rewritten the use case description to TCR's exact 8-element spec, added the SMS service provider clause to my privacy policy, moved the consent checkbox into server-rendered HTML on the booking page, hosted a public screenshot of the consent flow, and verified every URL loads cleanly in incognito with the required strings present. Brand registration approved. STIR/SHAKEN approved. Only the campaign keeps failing.
The "websites are functioning" message is meaningless — my websites are functioning. What I need from Quo is the actual TCR rejection code (9105, 9107, 9110, etc.) and the specific URL or element the bot couldn't verify. None of that is exposed in the rejection notice. Each blind resubmission is $15 and 3–5 days lost.
The in-app chat is an AI bot that cycles back to the same documentation links. Email support has not provided a path to a human reviewer who can read the actual TCR feedback and tell me what to fix.
Quo: please surface the specific TCR rejection codes in your Trust center UI instead of the generic message, and provide a clear escalation path for customers who have submitted clean packages multiple times. Update this review when resolved.

I am writing review because the Quo support and compliance team is world most worst team I applied for my registration on 11 april 2026 and they deducted $1 seven times even after sending single details as they asked then they told me our compliance team reach but no body resposned at all and they have my $7 for the services which didn't receive at all worst services even after sending many emails on the same thread their representative didn't respond at all i dkn how they doing business.

We run a small business and used QUO/OpenPhone for our main phone number. Huge mistake.

We tried to port our number out and did everything they asked. Got the port-out details, submitted it through our new carrier, and it still failed because the number was never properly released on their end.

We kept following up and just kept getting the same canned responses over and over. It honestly felt like we were talking to bots the whole time, no one actually fixing anything, just “we’re looking into it” and “it’s been escalated.”

Now we’ve completely lost our number. The same number our customers have had for years. Missed calls, lost business, and no real help from them.

If your business depends on your phone number, I would seriously think twice before using them.

Technical support and customer service are NOT bots but real humans who want to help. They follow up to ensure you are good to go.

Kimberly went the extra mile to help me out. The whole team did a great job..thanks

worst cutomer support ever, the bot does nost tell you why they charge you, you add members to use the same phoneline and they charge as if it was a line, we are paying for 2 numbers but they are charging for 4 numbers, we can't get some one to call us back

Like many other recent reviews, our business line has been suddenly unavailable for multiple weeks. We are unable to make or receive calls, despite having an active and paid subscription. This would not have been an issue if support responded to requests to help. Unfortunately, Quo support is nonexistent. They simply collect your money and then leave you in the lurches. Quo support seems to be *very* active in responding to 1-star trust pilot reviews, but cannot be bothered to help paying customers at all. What a joke.

There are other options out there (we switched to zoom phone for example). Save yourself the money and headache and turn around now.

EDIT: As you can see below, Quo is very quick to respond to negative reviews. They still have not responded to the many support tickets we have submitted. One would assume its easier to just help your paying customers than to respond to every bad review with this made up story of how you are very sorry and somehow missed the support tickets time and time again. Look at how many negative reviews have the same exact experience. Support does not exist with this company. No phone number, no human chat, no email nothing. They wait until you make a public post and then try to act like they care but still don't respond to the support emails. Get lost

I was experiencing issues with extreme lag times when we switched conversations. After I contacted support they were constantly in touch letting me know they were working on discovering the issue and fixing it. It took a while, but they didn't forget about me and they did end up rolling out an update that fixed our problem.

Really responsive, helpful, and friendly customer service!

I have been without a phone line for a week now, while paying for the service. Support says it’s a technical error and they are working on it.

After a few days, I follow up. No email from them with any update, I initiated it.

Wendell gets back to me saying he will personally get back to me by Monday with an update.

It is past Monday now, they know I don’t have a working phone line, and still haven’t heard from Wendell or anyone from Quo.

I have paid the monthly subscription, and 2 times for carrier registration, and my service still isn’t working, with no urgency or help from the Quo side.

Spend your money with another service like Line2.