Queens Reviews 263

The most useless customer service i have ever come across in years! Trying to talk to a human being is impossible! Just automated AI jargon. I cannot return an item that is too small as they did not send a return shipping label as advised they would on their app. I have given up and will just dispute this with my credit card company

This company are such a pleasure to deals with, found trainers that were out of stock everywhere else and for a great price, was a little worried as they were coming from Prague and I'd never ordered from this site before, they arrived super quick and in perfect condition. I had ordered the wrong size so I can to return them and order the correct size, again the return and shipment was really straight forward and got my refund super quick. Highly recommend

Found trainers that are out of stock everywhere else on Queens. I was able to use a discount code (even better) and despite the £6 delivery fee I am delighted with the service I have received. They were shipped almost immediately and came a day earlier than it stated. DHL also sent me a million updates along the way which reassured me after reading some reviews. My experience has been great and I will defiantly be buying more.

Ordered trainers but needed to return as too big. The returns process is a nightmare and I’ve complained to the store. Currently I’m facing a £45 bill to return trainers I paid £63 for despite the website saying returns are free with DHL Economy Select - seems DHL don’t provide that service in the UK. Come on Wueens, you must do better than this!

Absolutely a scam I ordered contact lenses over 3 weeks ago and have emailed 3 times, asking them were my order is .im now going to my bank to get my money back .avoid at all costs .joss

Order delivered in good time. No issues at all

DHL acknowledged they made a mistake on leaving my delivery from Queen's out in the open rather than obtaining a signature as required. I contacted Queen to explain I hadn't received my trainers and got no reply until I involved PayPal. On 15th April I was told a request for refund would be forwarded to the finance team. Guess what???? No refund has been received and I have once again been met with radio silence. I have now contacted PayPal asking for their intervention as I have no trainers and no refund. Abysmal service!!!!

Ordered Nike runners they sent the wrong size and I had to pay for return for third mistake, so crazy. And the person on the customer service line was so rude… very nice unhappy will be never ordering from there again. I would not recommend!!

i ordered a Nike sweater for delivery to Spain. All went well; the order confirmation came in by email on monday after I ordered the friday before, the sending and delivery by GLS was smooth. No complaints!

Ordered on multiple occasions from them, but my most recent order and warranty claim has been pretty bad in terms of customer service. All the orders before were fine, but I didn't have to interact with customer service on those occasions. Tracks, since they got acquired by a big company in 2021 and usually a couple years after something like that everything goes to shit with many companies.

I ordered some sneakers from this website that didn't fit me, so I tried to return them. At first I had trouble finding a place to return them where they would accept the label, and I asked the customer service email and they helped me very quickly. After a week I received an email from Queens saying that they had received a package with my name on it but that it didn't match my order. The parcel company they have contracted, GLS, must have kept my package and made another label because it was a copy of mine. I already thought I was going to lose the money I had spent. I sent Patrycja by email all the photos of the labels and the proof that I had sent the correct thing. After about half a month of exchanging emails and getting informed about the situation, they told me that GLS had lost my package and they would refund my money. The only problem was the GLS parcel service. Perfect customer service, thanks to Patrycja I got my money back when I already thought I would lose it.

Pedí unas zapatillas por esta web que no me iban bien, asi que las intenté devolver. Al principio tuve problemas para encontrar un sitio donde devolverlas donde me aceptaran la etiqueta, y pregunté al mail de servicio al cliente y me ayudaron muy rápido. Al cabo de una semana me llegó un mail de Queens diciendo que habian recibido un paquete con mi nombre pero que no coincidia con mi pedido. La empresa de paqueteria que tienen contratada, GLS, debió de quedarse con mi paquete y hacer otra etiqueta porque era una copia de la mia. Yo ya pensaba que iba a perder el dinero que me gasté. Le envié a Patrycja por mail todas las fotos de las etiquetas y las pruebas de que yo habia enviado lo correcto. Tras medio mes aprox de intercambiar correos e ir informandome de la situación, me dijeron que GLS habia perdido mi paquete y me reembolsarian el dinero. La única pega que pondria sería el servicio de paqueteria GLS. El servicio al cliente perfecto, gracias a Patrycja conseguí de vuelta mi dinero cuando ya pensaba que lo perdería.

Fabulous first time experience- highly recommend!

Ordered some flip flops by The North Face on 8th October and had immediate confirmation and tracking emails throughout.

I was nervous given some of the reviews but am pleased to say that my order arrived promptly via DHL and was well packed.

A very smooth process from start to finish. Thank you Queens!

I like to say I've heard negative things about this hospital. But the Nurses and midwifes I showed my daughter nothing but Kindness and respect. For the last couple of days they have support my daughter and grandson like their's own. Thank you all. It's a shame social services didn't act the same. The NHS should be proud of you all.

Customer service is a joke. The email the chatbot provides doesn’t exist, and when I finally found a different email account their email back was unhelpful and unfriendly. My shoes were supposed to arrive today, and are nowhere even near my country. Having a Dutch website but then shipping from a different country and lying about delivery times is not okay.

The fights are fake.

While I had to return my item due to size, the overall experience was great. Dealt with the Czech branch and the communication for the order, deliver and return was easy and clear. When I followed up for the return, again, the communication was clear and concise and got the m refund in the promised time. I definitely will order again from you in future

Way to expensive! I ordered here and one day later I saw the same product 50 euros cheaper so always check if you can find the product somewhere else for less!

Queens global totaly wasted my time, first of all they said "the product is coming from an external warehouse that we're still expecting, so your order will be delayed."
And today they have changed their story again saying"we apoloigze for complications but unfortunately, the CARRIER DOES NOT DELIVER TO YOUR ADDRESS."
DHL express has delivered to my address in IRELAND only a few weeks ago from Skatedeluxe an excellent company to deal with.
Don't waste your time with Queens excuses.

I ordered a pair of Adidas Forum 3 days ago. They arrived today (Ireland). Dispatch and delivery was really fast. I did have a bit of doubt regarding how my experience was gonna go but after how prompt everything was I had to review the site. Oh and they're a perfect fit. I will defo order again.

emailed them about returning an order and haven't received a reply to date.

Edit: They still havent replied.