Pyromaniax Reviews 368

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be of good quality and appreciated the fast delivery service, with some noting that their orders arrived quickly and were well-packed. Some people also highlighted positive interactions with the seller, mentioning good contact and helpful staff. However, some people were dissatisfied with the response times and contact from the company. Many customers reported issues with orders not being shipped or arriving incomplete, and a significant number mentioned that their attempts to contact customer service via email or social media went unanswered, or that they faced difficulties in getting their concerns addressed.

What people talk about most

Order

Consumers find order experiences to be ambiguous. Many report significant issues, such as packages not... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise extremely fast... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the outstanding... See more

Response time

Reviewers highlight negative aspects of response time. Many customers report very slow processing and... See more

Customer communications

Customers had negative experiences with contact. Many reviewers report that their emails and messages go... See more

Based on these reviews

Rated 3 out of 5 stars

i ordered 3 times of maniax 1 time never rechived the package second time i did rechived and on my third order i have not rechived my package and support ignores me.Yes pyromaniax is a legit site but... See more

Rated 4 out of 5 stars

Very good took a while to come like 5 weeks but very good condition would buy it again dumbum was alright, but I lost some of the whistling moon like two or three, there was missing, but very good con... See more

Rated 4 out of 5 stars

Very good but some of firecracker was replaced but I recommend since u can't get firecrackers in the uk

Rated 4 out of 5 stars

hey pyromaniax i would like to know when my order will be shipped to belgium my [Order #010609] ordered 2025-10-21 you told me that my package would go further tomorrow please also clear and with cert... See more

Rated 4 out of 5 stars

They only thing that is bad abt this site is 32€ fkn euros for shipping to Greece

Rated 4 out of 5 stars

Highly recommended, but the processing time is a bit excessive. I'm still waiting for the package to leave the country of origin.

Rated 1 out of 5 stars

Heres my story with pyromaniax orders 1 ordered package never left poland 2 time was a small order which i actualy rechived 3 time package never left poland 4 probably will never leave poland po... See more

Rated 1 out of 5 stars

I've been a customer for three years and never had a problem, but last November I lost €1,000 because my package got stuck in customs and was returned to the sender. They refused to reimburse me. Two... See more

Rated 1 out of 5 stars

Ordered on April 14th and didn't hear anything for several weeks, then I checked the package and it was shipped on May 5th. Today is May 22nd and it hasn't been shipped from the sender's country yet.... See more

Company replied

Rated 1 out of 5 stars

Very bad company, lies upon lies until they block, good products, shit management. Be aware. Order: 4402 missing 5326 - recieved but missing about 100€ of items 5851 missing 6284 missing 945... See more

Rated 1 out of 5 stars

Bunch of liars and rude customer service. Took them nearly 3 weeks to send a refund for a parcel that got stopped still in Poland and they lied they had sent the refund but kept delaying it till tod... See more

Company replied

Rated 1 out of 5 stars

I made an order from this site (order number 009697 ) it's two months already. They never answer and don't explain what happens. The tracking number says it is in Poland airport. I Also asked for a vo... See more

Rated 1 out of 5 stars

I placed my order on October 13 and only received it on November 14. To make things worse, the order was shipped on October 27 — 13 days after I purchased it, which is completely unacceptable... See more

Company replied

Rated 1 out of 5 stars

Never order anything from this shop. Shittiest costumer service you will find ever. If a problem occurs they will stop answering your emails, in matter of fact they don’t reply at all to emails. I ord... See more

Rated 1 out of 5 stars

Never received my order or a refund from 1 of Dec 2025. I am very disappointed with Pyromaniax. I placed an order and paid €64.89, but I have neither received the products nor a refund. I ha... See more

Rated 1 out of 5 stars

We ordered almost €200 worth of Killer Bulldogs and received a poor replacement because they were out of stock. One individual Killer Bulldog contains almost more grams than the entire pack we receive... See more

Rated 1 out of 5 stars

Package got lost in prague, Czechia. after a month or two i got fined by customs of 250 euro. Pyromaniax only told me they would send the package again once its been found. I want everyone to know tha... See more

Company replied

Rated 1 out of 5 stars

A disastrous experience.‼️ I placed an order on October 13th, and it wasn't shipped until October 27th, even though the advertised delivery time was 3 to 4 days. Since I ab... See more

Rated 1 out of 5 stars

Since January there is still a wait for my order, which I believe will never arrive in Portugal, because it never left Poland... I was robbed by a scam company, which claims to be honest... the only... See more

Rated 5 out of 5 stars

Was looking for a website that was legit and would ship to uk for a long time. finally found pyromaniax. i’ve done 3 orders now and everyone they have come within 2 weeks. they always answer their me... See more

Rated 5 out of 5 stars

Top Quality & Amazing Service! Pyromaniax is hands down the best! The quality of their products is top-notch, and their customer service is fast, friendly, and reliable. My order arrived perfectly... See more

Rated 5 out of 5 stars

Everything went well. I had issues with the courier, and tbh, I annoyed the shit out of them, but pyromaniax reassured me and said they would help me if after x days the issues persisted. This is my 3... See more

Rated 5 out of 5 stars

I ordered from Pyromaniax twice in 2022 and again this year, and every time my package arrived safely and well-packed. The products are great, and the service is always professional. Highly recommende... See more

Rated 5 out of 5 stars

Nice packed, everything was fine. There are no "scream, howling" fireworks in Croatia to buy. I risked my chances and order from Pyromaniax. Shipping is a little bit expensive (28euros I think) but... See more

Rated 5 out of 5 stars

Everything arrived in Sweden smoothly and exactly as expected. The products were well packed, and the delivery was fast. Very good service and a trustworthy company — I can definitely recommend them!... See more

Rated 5 out of 5 stars

It has happened that my order disappeared at the carrier, and the company offered to help, and in the next order I placed, they gave more boxes than usual.

Rated 5 out of 5 stars

Outstanding products and fantastic prices and quality. Delivery very quickly to your door and the staff are very helpful.

Rated 5 out of 5 stars

When can I see if my package is being shipped to Belgium by post? Order number is #010609. ?

Rated 5 out of 5 stars

Really good products fast shipping. Shipping to Sweden takes just a few days💪 also great customer service 🙏

Rated 5 out of 5 stars

I think pyromaniax has affordable prices and quality products. I recommend the best products on the market.

Rated 5 out of 5 stars

Good contact with seller on Instagram, no problems with the customs and fast delivery.

Rated 5 out of 5 stars

Very fast there was 1 issue that was not there fault and they contacted border control and sorted it out very fast within 24 hours only place that actually delivers to uk and I’m extremely happy with... See more

Rated 5 out of 5 stars

Extremely fast delivery, fast response times via instagram and email great seller and great products. 10/10

Rated 5 out of 5 stars

Fast delivery, good customer service, good stuff, will definitely order again.

Rated 2 out of 5 stars

placed my first order of the seson. Efterthing went as expected. fedex took the goods marked it as Unacceptable or incompatible Hazardous material. its ben 20 days almost since i ordered. sent a emai... See more

Rated 1 out of 5 stars

I made an order from 26/02/2026 and they don't reply at any email regarding the update of the status and the tracking number so that i know when to expect my order. The advise i give don t order if it... See more

Rated 1 out of 5 stars

UPDATE: A few hours after writing this review, I recieved an email saying: There's no option to negotiate if you added 1 star opinion on trustpilot.com Especially that you lie... See more

Rated 1 out of 5 stars

Expensive package never showed up, have been requesting it for 4 months, but now they have taken the money and blocked my account. Stay away, scammers.

Rated 1 out of 5 stars

I never got my order, my package got stuck or we t missing in czech republic. My package will never be found and pyromaniax does not give a shit about that. Once your package leaves them, you just hav... See more

Rated 1 out of 5 stars

they promised to resend a order that got stuck in customs but they never did. i have buy fireworks for 5000 € but 2000€ that they promised to resend never came and they dont answer on email. order #... See more

Company replied


Company details

  1. Fireworks Store

Written by the company

We are legit company with stationary shop in Warsaw, Poland. You can order online or visit us in our store and talk about our offer. We deliver to all EU countries high quality stuff for football matches, or events like wedding or birthday parties! We always answer our customers on messenger or Instagram. Our company is on the market over 10 year and we got huge experience about products that we sell. Every month we send thousands orders to happy customers. Order always from PYROMANIAX.COM


Contact info

3.0

Average

TrustScore 3 out of 5

368 reviews

5-star
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1-star

Replied to 14% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Never order anything from this shop

Never order anything from this shop. Shittiest costumer service you will find ever. If a problem occurs they will stop answering your emails, in matter of fact they don’t reply at all to emails. I ordered from them 9th of April. My parcel “disappeared” and now they don’t answering at all. There is other shops to order from were they have good costumer service. These guys are clowns scammers

April 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Top Quality & Amazing Service!

Top Quality & Amazing Service!

Pyromaniax is hands down the best! The quality of their products is top-notch, and their customer service is fast, friendly, and reliable. My order arrived perfectly, and the whole experience was smooth from start to finish. Highly recommend them to anyone looking for the best in fireworks!

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

COMPANY OF CONSTANT SCAMS

Since January there is still a wait for my order, which I believe will never arrive in Portugal, because it never left Poland... I was robbed by a scam company, which claims to be honest... the only thing that is honest is that they are thieves.... THEY DON'T FALL FOR THE MISLEAD TO BE ROBBED...

January 7, 2025
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Rated 5 out of 5 stars

Very fast there was 1 issue that was…

Very fast there was 1 issue that was not there fault and they contacted border control and sorted it out very fast within 24 hours only place that actually delivers to uk and I’m extremely happy with my order and will 100% use again my frends have ordered multiple times the only issue is border control which takes a bit of time but all arrived

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

i placed an order a month ago and the…

i placed an order a month ago and the destination was for cyprus and idk what happened it changed the destination to poland and they want me to pickup at the poland postal office now idk whats next

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

I never got my order

I never got my order, my package got stuck or we t missing in czech republic. My package will never be found and pyromaniax does not give a shit about that. Once your package leaves them, you just have to pray that it does not get stuck or lost. Because then they wont send you a new one. They told me i would get ”15% discount” on my next order and that my missing items would be added. Which i doubt that they would do. I think pyromaniax should take more responsibility about lost packages. My package has not even been handed over to the courier in my country. It was still in the hands of pyromaniax. Give me my money back.

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

Cheating and fraud

I ordered for 288 euros, 9.01.25 still haven't received my goods, they don't take responsibility and won't refund me the money, they have promised and promised that they will get the package and send it again. I don't recommend anyone to shop here. Cheating and fraud

January 9, 2025
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Rated 2 out of 5 stars

i dont know what to do...

i want to buy things for the easter but i see the revieus and im im afraid to buy a big quantitie couse i dont want to lose my money

March 30, 2025
Unprompted review
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Reply from Pyromaniax

we are legal company and we do contact always with our customers. if you haven't buy yet so you have no reason to give us 2 stars for nothing

Rated 1 out of 5 stars

I ordered for 108euro i try 2 weeks to…

I ordered for 108euro i try 2 weeks to you help me you answer but not work your help is not helping you say you send new tracking number i wait about 4days for a new tracking WHERE IS? Please give my money back my instagram s.giorgos48

March 25, 2025
Unprompted review
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Reply from Pyromaniax

we always send email with tracking number to follow package. we don't have any customer George Savva in our system. Please, contact us with email or by social media (instagram, facebook) or on our site chat

Rated 1 out of 5 stars

Ordered in December 2024

Ordered in December 2024, still waiting for my package despite 4 emails telling them there is a problem with DPD Poland and asking how to solve it (no answer).
Thank you for the service

December 16, 2024
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Rated 3 out of 5 stars

I realy want to order from Pyromaniax…

I realy want to order from Pyromaniax but im afraid i will Get scammed, because a lot of revievs say its a scam

March 20, 2025
Unprompted review
Pyromaniax logo

Reply from Pyromaniax

we are legal company from Poland with stationary shop in Warsaw. you can trust us because we are real people not like anonymus bots

Rated 1 out of 5 stars

Now it has happened that I have been a…

Now it has happened that I have been a good customer of Pyromaniax for over 2 years, the first 16 months there was no problem everything went as it should, that's positive! But the last few months there have only been problems with delivery and customer service. Terrible customer service, they don't answer emails and they have even blocked me on Facebook for no reason, several packages I have not received. I have been refunded for one order but not the full amount I have proof of this via order slip and email, and 1 order I have not been refunded the amount and not a new package either. Now I am starting and several of my friends who have ordered are really fed up. I have wanted to buy from you in the future too, but when they don't bother to make up for it that tempts them, they don't buy from pyromaniax and of course I will not recommend pyromaniax to others unless they actually toughen up and are a little serious...

December 17, 2024
Unprompted review

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