provenlocks.com Reviews 62

Be careful with this company. If you dont like the product and try to shed light on it, they will try and use legal means to stop you.

The locks themselves are great. The issue is if you have a problem, the customer/technical support personnel have zero sense of urgency.

Ordered 2517-D. What I received didn’t match the listing (had an internal rib not shown) and didn’t fit my coupler. I ordered one model and got a different configuration, but was told it was “correct” based on internal markings—basically “don’t believe your eyes.”

Fixing it meant paying return shipping, paying shipping again for a replacement, plus a 10% restocking fee and key-related charges (some only waived after multiple emails). Confusing product representation and costly process.

Farted hard enough on the lock and it opened

Terrible company

Locks are junk, but more importantly they company it self is a complete joke. Go ahead try to leave a real review on their IG page and they will block you immediately. Most companies can take feed back, this company just blocks and then sues you in court. Great ppl in charge, rather than new designed locks they spend there time trying to silence customers!!!

Customer service was very rude and unhelpful. Upon seeing weaknesses in the lock they attacked me and an employee stalked me trying to harass me out of my public complaints. This company shouldn't be trusted even if they made the best product on earth. Do not buy from these animals.

Honestly I was severely let down. Believed all the hype and fell into their amazing advertising. Truly believed I was getting some of the best locks out there, plus they were blue! But they are some of the worst locks I've ever used, they might be perfect if you never use them on the trailer during transportation and just keep them as a tongue lock. Any little bit of road grime that gets on them and they are Incredibly difficult and or impossible to unlock. The 2 year old master lock shrouded disc locks worked in every season, winter, summer, fall, Rain, snow, salt whatever. They didn't care. These, rain locks them up. Extremely disappointed I fell into the sales pitch and spent $200 on essentially three boat anchors.

Still another year where a simple aluminium shim can bypass a “high end lock” keep making master lock look good guys thats a accomplishment of its own.

Proven locks? Proven to be absolute garbage.
Not to mention the people that work there for sure drink Monster Energy and go home to their wives to p.

My only recommendation is for this company to close down and not make anyone else have to deal with their shit!! Your company is only as good as your service. I was not happy with customer service for my situation. Here is the review I sent to them.

You haven’t heard from me because I’m pretty pissed off. I didn’t respond when I was mad because it wouldn’t have been nice!! When we spoke I sent you videos while we were on the phone. You told me that response is usually within 40 min. I asked you to call me back asap as I needed to get my cargo ramp open as I was on a job and needed items. You understood and told me you would. Not only did you not call but your response was hours later. That’s not acceptable. Then you told me you would ship me another piece but I was responsible for shipping. That’s pretty bad business. I’ve had these locks for less than 6 weeks and it’s already causing problems. For the price of your items I expect more from a company. What I’m going to do is toss these overpriced paperweights into the trash and get something else for this trailer and the other 4 trailers I own and will leave a review based on this experience. I am not a satisfied customer!!

Awful product awful people take your business elsewhere. Does not work and if you complain they will try and sue you instead of making something better

Absolute scam company that takes 0 accountability and tries to bully whoever exposes them.
Their locks are not safe at all and anything you try to lock with them will be stolen in a heartbeat. The only thing that will be left behind is the lock itself since thieves know that the lock is pure garbage.
Avoid this company and their products. You're better off buying a 1$Temu lock than this junk.

The worst locks on earth, and a ego thats even worse. Avoid like the plague

Update 5/14/26:
Yeah… never heard another peep from these folks. I decided to wait for the next promised interval. No proactive communication. I reached out today and was told a couple more weeks. So, I’m ripping off the band-aid and taking the loss with these folks. I’m trashing all my locks, hitch lock housings, and padlocks. I’m sorry they haven’t been able to figure out what they need to do to source locks, keys, or whatever the issue actually may be. Best of luck, folks. I hope you can get it together for future customers… I won’t be one of them.

Update 2/5/26:
I was contacted by Iris at Proven Industries to see what could be done to make things right. They offered several alternative solutions to address my need. I appreciate that they reached out to me. I have a fairly specific use case that prevented me from accepting their alternative solutions. Given that, not being able to satisfy my need is now a decision I made rather than a failure on their part.

I am going to stay the course and wait for my product to become available again. It’s predicted to be a month or two. Again, I’m deciding to wait in light of their supplier situation, the way they handled my issue once the issue was identified, and my decision to wait based on my unique need. I’ll post another update when the product is received.

Original review 2/2/26:
Yep, nope. Look elsewhere. They used to make good locks and lock hardware. Now, they can't even ship keys and lock cylinders. I had them cancel the order I placed with them months ago. I have kept in touch. Each time frame has been missed. I canceled the order and will be throwing all my locks and hardware away and reinvest in another platform. $2k... gone. Thanks, Proven Industries.

This company lies about their products and if you complain then they publicly shame you and sue you, even if you're just being totally honest and not even rude. Stay away from this company at all costs.