Your response time took only three business days to rekey my locks to my new house. You would have received 5 stars if it was quicker being that I was moving into a new house and concerned that there... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything went well with our air conditioner repair. But, the letter we received following the repair was kinda confusing! We were not really sure what it was supposed to mean and had to call t... See more
Oxi Fresh carpet cleaning, Very pleased. I needed my dad’s carpet cleaned the next day. They were very accommodating. Ignacio was a pleasure, he was very professional. Thank you for meeting my nee... See more
We recently closed on a house purchase in Joshua Tree, CA, found ourselves without all keys, limiting accessing. Service was provided by Daniel Stransky who was sent out by Frontdoor via a Rekey Servi... See more
Company replied
Company details
- #3 of 3 best companies in Home Help Service
Written by the company
Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Written by the company
Contact info
3400 Players Club Parkway, Suite 300, 38125, Memphis, United States
- (888) 716-0967
- pro.frontdoor.com
4.4
Excellent
459 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional Excellence
The locksmith arrived as expected, was very conscientious in performing excellent quality work. I would not hesitate to recommend this company to anyone needing such work.
February 24, 2026
Able was fantastic and patient
Able was fantastic and patient. Worked very hard to complete all my requests!
February 24, 2026
Moen Water Shut off Valve Installation experience
I was referred to Frontdoor Pro through my insurance company to install a Moen water shut off valve. The first person I spoke to was difficult to understand and spoke very fast, so I was really nervous about who they would send out. I ended up with Gardner Plumbing out of Murrietta CA, who came to the Palm Springs area to install my valve. They could not have been better and will now be my go to plumber. Highly recommend them. I'm glad in the end that I went through Front Door to do the Moen install, rather than buying and installing through a local plumber.
February 19, 2026
Unprompted review
On time and super efficient
February 17, 2026
Marcus was friendly and efficient
Marcus was friendly and efficient. I'd use this service again!
February 17, 2026
Professional service
Service was fast , professional and reliable. Technician responded quickly and showed up at the stated time.
February 17, 2026
Great
Great, prompt service. Very flexible with scheduling and when he arrived he was fast/informative and didn’t try to over sell us stuff we didn’t need. He even made some great recommendations for a future project i mentioned to him.
February 10, 2026
Used for first time and was a Good experience.
Goodexperience. Vendor had good communication, was on time, professional, efficient, and they did a great job.
February 10, 2026
Amazing Team
The team was respectful, efficient and friendly, really enjoyed working with them
February 10, 2026
I loved the rain coats
I loved the rain coats, I did think the outer fabric was a different texture, but it works for me
February 10, 2026
Paid in full for HVAC Dec 8 2025
Paid in full for HVAC Dec 8 2025. Work began Jan 6 and still not complete. No longer have a new unit I paid for but a repaired unit now. No communication from them after repeated request and opening a “case”. Never use this company. Hire a professional company.
February 5, 2026
Unprompted review
Technician was very helpful and did…
Technician was very helpful and did more than the minimum amount of work.
February 3, 2026
Fast and professional.
February 3, 2026
The dozen roses was actually 10 roses
The dozen roses was actually 10 roses, two t
stems with no heads (no flowers) and one little broken off head. Within a few hours one of the roses began to lose leaves (after trimming the stems and putting the flowers in the flower food on arrival. the food was fine but the roses are the show piece and should have been perfect
February 3, 2026
Magnificent
The staff's skill and knowledge were impressive; the speed and safety of the service were outstanding.
February 3, 2026
I highly recommend this service and company.
Making the appointment was very easy and professional. Orion that came out was professional and timely. He called before he came out. I would highly recommend this company.
February 3, 2026
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