Prime London Reviews 

87
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff and agents for their exceptional professionalism, warmth, and dedication when assisting clients throughout the entire process. Reviewers often mention that team members go above and beyond to answer questions promptly and secure great results. Some reviewers were happy with the detailed valuation support, clear communication, and helpful market insights they received. Consumers note that agents keep them well informed, making property listings, viewings, and overall transactions smooth and stress-free. Clients feel secure and well supported from initial viewings right through to the final completion of their move.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their helpfulness, extensive... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are consistently... See more

Response time

Consumers find response time to be marked by high satisfaction and appreciation for prompt support. Reviewers... See more

User experience

People report high satisfaction with the overall user experience, describing the process as smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prime London (specifically Ellie, and also more recently Jess) have let out my apartment for the last 10 years. I have never had any problem with them, and would highly recommend them.

Company replied

Rated 5 out of 5 stars

Really good firm - just completed on a very tricky transaction in Westminster, and the oversight from Bryce and Daniel was invaluable. Indeed, constructively highlighted errors made by my own solicito... See more

Company replied

Rated 5 out of 5 stars

Always a faultless experience dealing with Prime London. Charlie, in particular, has been great to work with and I'd highly recommend him and the wider team.

Rated 5 out of 5 stars

We’ve been very impressed with Kate Hamlyn’s professionalism and responsiveness. She handled all our enquiries efficiently and with great attention to detail.

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Prime London are a Central London Estate, Letting and Asset Management agency, where an ethical and professional service is paramount. We handle over 800 transactions annually, and manage over £1bn of assets in Central London. With our global reach and partnerships, we deal with some of the finest properties in the world, and our dedicated team understand fully the bespoke service required to meet the needs of our clients, purchasers and tenants. Prime London own and operate from our offices both at 21 Grosvenor Gardens in Belgravia, and at Palace View, adjacent to Lambeth Bridge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

87 reviews

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4.8

All reviews

(87)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Estate agent inspires confidence!

We connected with Dan of Prime London over a property which had recently been led, and we were investigating if that had fully progressed, which it had. What was especially impressive about Dan was that we communicated to him our very specific needs in a property, which he fully took on board, and then proceeded to find a property owner who, at that point, was thinking of selling, for whom the option of renting for 18 months to 2 years proved more attractive. We were delighted to find this property, which was not on the market and suited us perfectly. Our interaction with Don was truly one of the most fruitful with any professional in recent years. I simply can't speak highly enough of him.

September 1, 2026
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Rated 5 out of 5 stars

Professional service with genuine care and understanding

I have had a very positive experience with Prime London Residential, particularly during the recent renewal of my tenancy.
My family has been going through a very challenging period due to my daughter’s health and recovery. Throughout the process, the team listened carefully to my circumstances and communicated with the landlord in a professional, respectful and compassionate way.
What I appreciated most was that I never felt that I was simply being treated as a tenancy or a transaction. The agent took the time to understand our situation, clearly explained the options available to us, and helped us find an arrangement that worked for both the landlord and our family.
The landlord was also very understanding, and with the agent’s support we were able to agree on a reasonable renewal arrangement that gives my daughter the stability of remaining in a familiar home while she continues her recovery and prepares to return to university.
Good property management is not only about managing buildings, contracts and rent. During difficult moments, professionalism combined with empathy can make a real difference to a tenant and their family. That has certainly been my experience with Prime London Residential.
I am genuinely grateful for the kindness, patience and professionalism shown to us and would be very happy to recommend their service.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Absolutely the most helpful and professional. Very helpful throughout the entire process of selling my home. Big thank you to Christina

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Cristina was brilliant

Cristina especially was brilliant at assisting me to find a property in London. I really recommend them, thanks 👍

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great marketing team

Really impressed with the marketing of my apartment from the team. The photos taken by Cristina were professional and high quality. Smooth process so far.

July 9, 2026
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Rated 5 out of 5 stars

Great service and team!

Great service from everyone at the central office. Cristina was very helpful and accommodating when it came to our property search. Many thanks for all your efforts.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Moving to London

Moving to London was so easy with Prime! Looking forward to the years ahead with support from Kate & and the property management team

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great property management company.

Great property management company.

Big thank you to Kate Hamlyn for being always extremely helpful and with friendly attitude. We really appreciate all your help.

July 13, 2026
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Rated 5 out of 5 stars

Excellent service

Prime London was exceptional with the marketing of my property and found me a well suited tenant. Cristina was brilliant at answering any questions I had. Thank you again!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

What strikes me most about Gytis and…

What strikes me most about Gytis and Kate is their remarkable work ethic and dedication to delivering exceptional results. Their prompt and efficient approach to finding a London apartment for my son has been truly impressive. Having explored various rental agencies, I firmly believe that Prime London is the standout choice, and it's all due to the exceptional service provided by Gytis and Kate. Congratulations!

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Gytis was very helpful and knowledgeable, he understood our requirements and helped us find the right place. Highly recommended. Thank you once again!

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing efforts from Prime London

Amazing efforts from Prime London, specially Taline, for always making my property listing look 10x better than any other agent! A dedicated team who puts their full efforts into finding quality tenants for me.

July 2, 2026
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Rated 5 out of 5 stars

Fantastic experience working with Taline

I had the pleasure of dealing with Taline whilst looking to list my property at the beginning of the year. She was super helpful and knowledgeable and gave me some realistic advice on the valuation of my property and market insights. I would recommend anyone to go through Prime London when looking to list their property.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

I have been dealing with the team at Prime London for several years now, and they always provide a fantastic service. I highly recommend the entire team, and a special thank you goes to Taline for her

I have an excellent relationship with the entire team at Prime London.
They provide a fantastic service, and Taline in particular always puts in amazing effort to ensure clients are completely happy.
Highly recommended.
Fares Al -Salem

July 18, 2026
Unprompted review

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