Premier Pet Transport Reviews 2,341

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and excellent communication throughout the delivery process. Many people highlight the exceptional care taken with their pets, noting that puppies arrived clean, happy, and calm. The delivery service is frequently described as efficient and often ahead of schedule, which many consumers appreciate. Reviewers are also very satisfied with the overall service and user experience, finding it seamless and well-organized.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the early arrivals, with... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism, care, and... See more

Product

Clients share positive opinions on product. Many customers report that their puppies arrived in excellent... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team Ryan & Titus came through all the way to Las Vegas, Nevada & delivered a healthy baby King Charles to us as promised, Mr. Rudy, now Mr. Ronan is the Best little puppy ever! We are thrilled with t... See more

Rated 5 out of 5 stars

Premier Pet Transport is a business that works with puppyspot. I recently purchased a golden retriever puppy that needed transport from Indiana to Mass. I was kept updated and informed thru the whole... See more

Rated 5 out of 5 stars

We were given very detailed instructions as to how their transport system works and how our new puppy will be cared for. We were given their cell number if we had to reach them while they were on the... See more

Rated 5 out of 5 stars

My puppy was delivered earlier than planned which made it all the more exciting. Puppy was cleaned and adorable. Reminder to bring your license to prove who you are (and tip $$$ if you want). Thanks... See more


Company details

  1. Pet Moving Service
  2. Transportation Service

Written by the company

Here at Premier Pet Transport, we put puppy and driver safety first. We are pet transport specialists with over 20 years of experience in commercial, private and ground transportation. We determine the safest method of travel based off a wide range of factors from breed, size, age and location to make sure each puppy has a safe and relaxing trip to meet their new family. We take pride in offering unparalleled customer service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Gunner was our delivery driver and he…

Gunner was our delivery driver and he was exceptional. Was very communicative the entire time and ended up being an hour and a half early which was awesome for us. Our puppy arrived in good spirits because Gunner took care of him the entire time. Highly recommend this service .

May 7, 2026
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Rated 5 out of 5 stars

Buck and Titus were awesome My puppy…

Buck and Titus were awesome My puppy arrived happy and very ready to play. I loved how they kept you informed throughout the trip. They even arrived earlier than planned which was super exciting. Another bonus is they even washed her up and made her smell sooo good!!! Will definitely use them again!!! Our family thanks you both so much for getting our new puppy here safe and sound❤️

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish was fantastic! Tom and Ian in particular are outstanding, professional and kept me updated throughout the whole process! My new puppy is amazing, beautiful, clean and healthy! Highly recommended - 5 stars all the way! Thank you. Pamela A.

May 7, 2026
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Rated 5 out of 5 stars

Driver

The driver "Beau" had to wait for the person ahead of me on the route. But, he stayed in contact with me and got here ahead of schedule.

May 6, 2026
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Rated 5 out of 5 stars

I highly recommend

Sebastian and Michael were amazing! They were 45 min ahead of schedule. They were also very kind and transparent with all my new puppy's information. I would def recommend using them for pet transportation.

May 7, 2026
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Rated 5 out of 5 stars

Great experience!

The driver who delivered my pet was very nice and caring. He even called me when he was 45 minutes away to let me know when to expect him to arrive. He couldn’t have been nicer. His name was Ben.

May 6, 2026
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Rated 5 out of 5 stars

Excellent experience

Excellent experience! Our little guy was so taken care of .
Our drivers Philip and Carla were very nice and even got here early !

Great service!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Ben was just great

Ben was just great! Our puppy was delivered with great care and love. Ben was super easy to work with and very communicative throughout the delivery process. Premiere and Puppy Spot have been very good to work with and we highly recommend!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Premier Pet Transport is a business…

Premier Pet Transport is a business that works with puppyspot. I recently purchased a golden retriever puppy that needed transport from Indiana to Mass. I was kept updated and informed thru the whole process. Special kudos to drivers Skyler and Michael. They were actually 3 hrs earlier than expected which was a great surprise. "Maggie" arrived in excellent condition despite the distance. Skyler spent time with me explaining the process completely. PPT has 2 gems in these guys!!!!

April 23, 2026
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Rated 5 out of 5 stars

Pet premier transporter Tristan and…

Pet premier transporter Tristan and Ryan were great and kept me updated. They were great to answer all my questions when they delivered our new pup, before they got in the road for their next delivery.
Thank you!

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Our new puppy had a successful road trip!

We were given very detailed instructions as to how their transport system works and how our new puppy will be cared for. We were given their cell number if we had to reach them while they were on the road. She was delivered to us from Indiana to Las Vegas, our home, in very good condition. Our drivers were Nathan M. and Gunner. They presented as kind, gentle men who assured us our puppy was well cared for during the 4+ days long road trip.

April 26, 2026
Unprompted review

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