While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of products, particularly shoes, and appreciate the fast shipping and careful packaging. Many people find the website reliable for authentic items, praising the wide selection of sizes and the quick, easy process for verifying luxury goods. However, some customers also noted issues regarding product authenticity. A few other people also felt that delivery times were longer than expected, even with express shipping, and some received products with minor flaws or damage.

What people talk about most

Product

Users describe ambiguous interactions with product authenticity and quality. While some customers received... See more

Quality

People report ambiguous experiences with quality. While some customers received items in great condition,... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some found the shipping fast, others noted... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers express nervousness about buying... See more

Based on these reviews

Rated 4 out of 5 stars

My jacket arrived brand new with no flaws. The only thing was the shipping was longer than the shipping date provided

Rated 4 out of 5 stars

The process is very straightforward, which is great. I understand that depending on the shoe the delivery time is different but still I like the updates on that which have been accurate so far. My sho... See more

Rated 5 out of 5 stars

The app was well laid out and easy to use. I was informed and up to date on the entire process of my order. I was also informed about damage to the shoe box and minor blemishes on the shoes. The findi... See more


Company details

  1. #65 of 123 best companies in Online Marketplace
  2. #29 of 59 best companies in Shoe Store

Written by the company

Greetings! This is the official Trustpilot x POIZON page. We value your feedback on our products and services. Please inform us how we can enhance your experience. POIZON offers a diverse range of premium goods sourced globally from 400 brands and comprising over half a million products. From the hottest retro sneakers to world-renowned designer brand bags, from popular streetwear essentials to rare collectibles, whether you're into streetwear, luxury fashion, or seeking something beyond, POIZON has you covered. Elevate your style, Elevate your life - and experience the distinction of POIZON.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Legit sneakers and great verification

I was nervous about buying sneakers online, but Poizon's authentication process gave me peace of mind. The shoes arrived with the blue tag and the certificate of authenticity. Everything was 100% legit. It takes a bit longer to ship because of the checks, but it's worth the wait

April 8, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely faultless

Absolutely faultless, got scammed for a pair of Jordan 4’s & these guys authenticated them for me & I managed to proceed through the clai & get my money back! Got back to me within 15 mins with a certificate very professional. Very good! :)

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Fake product and pointless express delivery

The item I received is not original, it’s clearly a fake. The quality and details don’t match the authentic product

Also, don’t waste money on express delivery. I paid extra for it, but the order still arrived with the same timing as standard shipping. No difference at all just lost money

Would not recommend this store

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Listen guys avoid this company

Listen guys avoid this company, bought a t-shirt from someone and I wasn’t sure if is legit, used this app and came back as not authentic, looked a bit weird to me but then it came to my mind to test them with a t-shirt bought from Flannels. Have a guess! Came back as not authentic as well and last time I checked Flannels is an authorised seller.

Just avoid.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible terrible terrible

Terrible terrible terrible. This company checks fakes when they are Fake themselves. I bought a balenciaga hoody from Selfridges fully certilogo and qr code came back authentic.

Tried poizon and guess what ? Came back not authentic and fake. This company cannot be trusted and is causing buyers and sellers a lot of problems thinking the items they have are fake. Avoid like the plague.

February 1, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I DO NOT RECOMMEND IT

I put a balaclava in for an authenticity check and they said it was fake. I actually bought the balaclava from the Supreme website itself😂. Really awful. I do not recommend it under any circumstances! It turns genuine things into fakes and fake things into genuine ones. Either it's their fault that they don't have experienced authenticators or it's just inappropriate. I personally recommend 1000% in stockX. There you can both sell properly and buy properly. That's what I wanted to say. Good luck.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Poizion is completely wrong

Poizion is completely unreliable as a legit-checking app. I have submitted multiple pairs of shoes, and the results have been wrong every single time.
I intentionally submitted four pairs that I knew were replicas, some of which were extremely obvious, and several of them passed as authentic. On the other hand, I submitted shoes today that were 100% authentic, and the app labeled them as fake. That alone shows how inaccurate their process is.If an authentication service cannot correctly identify obvious replicas and then flags real shoes as fake, it defeats the entire purpose of the app. This makes their authenticators and results impossible to trust.I would strongly advise against using Poizion for legit checks. Incorrect results can cost people real money and create unnecessary problems. There are far better and more reliable options available.

December 26, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

These people are useless the online…

These people are useless the online check is hopeless, a lot expensive and rare sneakers, the insole is heavily glues most Travis Scotts insole are glued! These fools want 4 pictures side view midsole stitching view insole view and back of insole view. They reckon they can tell a fake or genuine shoe through this method, absolute nonsense! I sent pictures of my genuine shoes and they failed them…. These guys couldn’t tell an apple from a pear!!! StockX have bought a machine that looks 3D xray deep into the shoe and they still don’t know the difference from real or fake!! They said fail on appearance, photo taken under electric lights!!! Waste of time

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered Celine TRIOMPHE 01 sunglasses…

I ordered Celine TRIOMPHE 01 sunglasses on Poizon (order no. 110182266153014949) and received them with a broken temple, completely unwearable.
Poizon customer service admitted that a 50 CNY coupon is insignificant compared to the price (1,739 CNY), but still refused to provide any monetary refund or a replacement without me shipping the glasses back from Russia to China, which is practically impossible and more expensive than the item itself.
I contacted CELINE Client Service in Asia and they officially confirmed that Poizon is not an authorized sales channel of Celine and that they cannot verify the authenticity or quality of products sold on this platform. At the same time, Poizon claims my order was sent by an “authorized merchant of the brand” and refuses to help.
This is already my second experience receiving defective glasses bought through Poizon. I am extremely disappointed with the quality control and customer service and would not recommend using this platform for expensive branded items.

November 30, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

If i can i will vote 0 star

If i can i will vote 0 star. I buy the shoes from 95 app (Poizon Used app) And after a long time, I checked again through Poizon and got the result not passed. They even refused to accept the product they sold. Did they check correctly or not? Or did they sell me fake? Before that I saw them pass fake shoes through Poizon app and they did not pass genuine shoes. What a trash app.

September 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The app was well laid out and easy to…

The app was well laid out and easy to use. I was informed and up to date on the entire process of my order. I was also informed about damage to the shoe box and minor blemishes on the shoes. The findings required my response before my order could be processed. I had peace of mind knowing how Poizon paid extra close attention to details. And I got my order earlier than expected! Thank you! I will be ordering from Poizon again!

February 22, 2025
Rated 1 out of 5 stars

Shopping website is basically…

Shopping website is basically considered useless due to the suspension of shipping on orders that are being shipped to the US so it’s technically not worth it anymore unless you live in another country. Try StockX.

May 31, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look