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Have been using this site now for a few months, have never had a more reliable process from ordering, shipping etc. Turns up on time, every time with 0 issues. Even towards the end of last year during... See more
Company replied
From the moment I added my first product into my cart the process has been seamless. There were times when products had been out of stock or the time when NZ was going through the flood crisis but the... See more
Company replied
I had a couple of faulty disposable vapes with my order. I let podvapes know of this issue and they were replaced straight away. I know sometimes some products can be faulty which is nobody’s fault bu... See more
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Company details
About PodVapes
Written by the company
Welcome to PodVapes! Your #1 online pod vaping and disposable vape store. Our vapes all utilise the latest technology, with sleek and reliable designs and come in a range of gourmet flavourings.
Contact info
New Zealand
- support@podvapes.com
- podvapes.com
No Myle pods available this is second…
No Myle pods available this is second time I’ve tried to order
August 1, 2023
Reply from PodVapes
Hi Melissa. Our sincerest apologies for the inconvenience. We constantly strive to maintain sufficient stock levels to meet the demands of our valued customers. We deeply regret that this situation occurred during your recent visit.
We want to assure you that our team is actively working to restock the item as soon as possible. We are in constant communication with our suppliers to expedite the process and get the product back on our shelves at the earliest. Thanks.
Over 100€ additional costs for customs
The additional costs for customs were listed right AFTER the order, should definitely happen beforehand. First and last order for me.
July 29, 2023
Reply from PodVapes
Hi Isabella. Thank you for taking the time to share your experience with us. We're truly sorry to hear about the confusion regarding the additional customs costs on your order.
We would like to kindly clarify that the shipping, duty, and taxes are indeed calculated at the checkout stage. This information is mentioned both above the "Checkout" button on the cart page and in the disclaimer on our homepage.
Furthermore, we'd like to assure you that the total amount for the order, including any duties and taxes, is clearly shown before reaching the payment page. This allows customers to see all costs upfront, giving the opportunity to either adjust or decide not to proceed with the order before any payment details are entered. We apologize if this process was not clear at the time of your purchase.
If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We are here to assist you and make your experience with us as seamless as possible. Once again, thank you for your feedback, and we hope we may have the opportunity to serve you again in the future.
Absolutely love ordering from…
Absolutely love ordering from PodVapes!! They are very fast, My orders are always correct and sent within a 24 hour period.
July 22, 2023
Reply from PodVapes
Thanks, Cassie. At PodVapes, we make sure to provide the best possible experience for our valued customers, and efficient order fulfillment is a key aspect of that commitment. Our team works diligently to ensure that your orders are processed and shipped out as quickly as possible, so you can receive your items in a timely manner.
Reply from PodVapes
Hi James. We understand how frustrating it can be when products are not readily available, and we sincerely apologize for any inconvenience this may have caused. Rest assured, we are continuously working to improve our inventory management processes to ensure a smoother shopping experience for all our customers.
Great but there’s room for improvement
Decent website to use (mobile) to purchase my pods. I wish the MYLE pods weren’t always sold out.
Fantastic shipping and a good loyalty program!
Thank you.
July 18, 2023
Reply from PodVapes
Thanks, James for sharing your thoughts with us. We understand how important it is for our customers to have access to their favorite items at all times. Rest assured, we are constantly working on improving our inventory management to ensure a smoother shopping experience for you.
Reply from PodVapes
Thanks, Amanda. Your feedback motivates us to continue exceeding your expectations.
Well I haven’t the product yet so I…
Well I haven’t the product yet so I can’t respond in the proper manner
July 13, 2023
Reply from PodVapes
Hi Karen. At PodVapes, we take great pride in delivering high-quality goods to our valued customers. We understand how important it is to receive products that not only meet but exceed your expectations. Rest assured, we are committed to maintaining our standards and ensuring that each item you receive is of the utmost quality.
Stock replenishment notifications
Notification of stock replenishment made my life easy. Ordered straight away with no chance of missing out.
July 12, 2023
Reply from PodVapes
Hi Shona. We strive to maintain a well-stocked inventory to meet our customers' demands. However, there are instances when certain items may temporarily go out of stock due to unexpected high demand or delays in the supply chain. We apologize for any inconvenience this may have caused you.
Always prompt and great helpful advice ful
Podvapes is my goto place for vape pods and ejuice, with prompt service and advice, alway's ontop of order's and if they are out of stock they email you very quick to advise you or recommend a an alternative, keep up the great service cheers for Melbourne Australia
July 9, 2023
Reply from PodVapes
Thanks, Tony. At PodVapes, we place great emphasis on providing efficient and timely service to our valued customers, and it's always a delight to know when we have succeeded in meeting your expectations.
Podvapes
Good tasting, good product....
Myle is very good product.
Podvapes provide best service.
Past delivery, many product....
Thanks Podvapes.
July 8, 2023
Reply from PodVapes
Thanks, Youngsoo Kim. Your satisfaction is our top priority, and we're delighted to know that you had such a positive experience with our team. We work hard to ensure that every interaction is handled with care, professionalism, and efficiency, so it's truly gratifying to hear that our efforts have made a difference for you.
Reply from PodVapes
Thanks, Brad for bringing this to our attention. Rest assured, your feedback will be shared with our development team, who will work diligently to make the necessary improvements. We are constantly striving to make our website as user-friendly as possible, and your feedback is invaluable in that process.
I love the service
I love the service, I am disapointed that the Mele device that I use is out of pods.
July 9, 2023
Reply from PodVapes
Hi Kristy. You can buy the pods at any time. We have a lot of flavours to choose from. Here's the full range. Thanks. https://www.podvapes.com/collections/myle
Always very helpful
July 5, 2023
Reply from PodVapes
Thanks, Sarah. We greatly appreciate your kind words and are glad to hear that our team was able to assist you effectively.
Amazing
Have never had a problem. Always ships on time and it's delivered quickly. Products are as advertised and super high quality.
July 5, 2023
Reply from PodVapes
Hi Melanie. Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words. Providing excellent products is one of our top priorities, and we are thrilled to know that you are satisfied with the quality we deliver.
So far my experience is good
So far my experience is good. The website would be better with some vuse products added in but other wise I was happy with my purchase. Now I will wait and see how long it will take to arrive!
July 3, 2023
Reply from PodVapes
Hi Kerrie. We are constantly striving to enhance our product offerings and provide a diverse range of options to our customers. Your suggestion to add new products aligns perfectly with our goal of delivering a comprehensive and satisfying shopping experience.
Really quick and pretty simple
June 29, 2023
Reply from PodVapes
Hi B.H. We truly appreciate your trust in our brand and your feedback. It is our goal to consistently exceed your expectations, and we are thrilled that we were able to do so with your recent order. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to our customer service team. We are always here to help.
Dishonesty on website.
My partner ordered vapes a few days ago and was advised they were out of stock. Not a problem he got a refund. We were trying to find these vapes again yesterday and saw they were “in stock” on this site again and figured they must have gotten more in since surely after advising a customer they were out of stock they would change their website right? Wrong. Still out of stock. They don’t bother to advise customers of items being out of stock until after payment has been made. Very inconvenient.
June 27, 2023
Reply from PodVapes
Hi Aimee. Thank you for taking the time to share your feedback with us regarding the out-of-stock product.
We strive to maintain ample stock levels to meet the demands of our valued customers. However, due to unforeseen circumstances, there are instances when certain products may go out of stock temporarily. We understand how frustrating it can be when the item you desire is unavailable, and we sincerely apologize for any disappointment this may have caused you.
Love using this company for my vaping…
Love using this company for my vaping needs. Reliable service and quick delivery. You know what you get in these pods and they don’t cause any harsh throat burn like the over the counter ones do.
June 26, 2023
Unprompted review
Reply from PodVapes
Hi Sarah. Thank you for taking the time to share your experience with us. We greatly appreciate your kind words about our reliable service and quick delivery. It's our utmost priority to ensure that our customers receive their orders promptly and efficiently, and we're thrilled to hear that we met your expectations.
Make it easier to see points earn
My experience has always been good, however there is no where on the dashboard to see how many points you have. If you can add that or make it easier to see and use that would be handy
June 23, 2023
Reply from PodVapes
Hi Pjay. You PodVapes points can be viewed when you are logged on to your PV account. Our Support Team will help you with it through email. Nonetheless, thanks for sharing this review.
Simple and Efficient
Easy to find products I wanted and the check out process was simple and efficient. Many thanks.
June 20, 2023
Reply from PodVapes
Hi Nick. We greatly appreciate your kind words and glad to hear that you had a smooth and hassle-free experience when finalizing your purchase.
We understand the importance of efficiency and convenience when it comes to completing transactions, and we're delighted that we were able to meet your expectations.
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