I ordered 2 pillows and they both have a heavy chemical smell. Even after airing them out it hasn't gone away. I decided to try and return them, as it clearly states on their website that "if it... See more
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See what reviewers are saying
I've been using the pillow for several months now and it hasn't reduced or eliminated my snoring at all. I'm sure it probably works for some people but not all. It's a nice pillow and comfortable so... See more
Company replied
I don't usually write reviews, but this one stood out to me. The feel is a bit different at first since it keeps its shape more than regular pillows. After a few nights, I got used to it and it starte... See more
Company replied
I bought one for myself and ended up getting another for a family member as well. The comfort level has been really good, and it feels more supportive than what we were using before. So far, it's been... See more
Company replied
Company details
Written by the company
Online retailer of high quality sleep-improvement products
Contact info
8 the green suite r, 19901, Dover, United States
- contact@pillow-haven.com
- pillow-haven.com
Breach of guidelines
Not a hassle free return
I ordered 2 pillows and they both have a heavy chemical smell. Even after airing them out it hasn't gone away.
I decided to try and return them, as it clearly states on their website that "if its not right for you, return it for a full refund, no pressure, no hassle"
Well, its been a hassle.
Its been a week long back and forth with their customer support offering ever escalating offers for credit (starting at 25% we're now at 125%). Every time I say I would prefer a refund, thank you. They send me another credit offer and a reminder that if i send them back I'm on the hook for shipping, however much that costs.
I still am waiting on my no pressure, hassle free return.
Do not recommend ordering from this place.
Woke up and realized I hadn’t stretched…
Woke up and realized I hadn’t stretched my neck first thing. That’s new for me and I’m not mad about it.
My old pillow would flatten halfway…
My old pillow would flatten halfway through the night. This one stays the same.
I care about how my bed looks and I was…
I care about how my bed looks and I was worried it would look bulky. It actually looks clean and simple. Plus it’s comfy which makes it even better.
It felt weird the first night but by…
It felt weird the first night but by the fourth I was sleeping deeper.
Worth to buy especially pillow that…
Worth to buy especially pillow that relieves back pain.
I don't usually write reviews
I don't usually write reviews, but this one stood out to me. The feel is a bit different at first since it keeps its shape more than regular pillows. After a few nights, I got used to it and it started to feel more comfortable. Overall, it's been a good experience so far.

Reply from Pillow Haven
did not reduce my snoring
I've been using the pillow for several months now and it hasn't reduced or eliminated my snoring at all. I'm sure it probably works for some people but not all. It's a nice pillow and comfortable so I'll continue using it but I think buyer beware it might not work for you

Reply from Pillow Haven
I've been using it for about a week now…
I've been using it for about a week now and it feels more comfortable than what I had before. It took a few days to get used to, but overall it's been a good experience and feels supportive through the night.

Reply from Pillow Haven
I bought one for myself and ended up…
I bought one for myself and ended up getting another for a family member as well. The comfort level has been really good, and it feels more supportive than what we were using before. So far, it's been a positive experience overall.

Reply from Pillow Haven
I've been quite happy with it so far
I've been quite happy with it so far. It feels like a step up from the usual memory foam pillows I've used before. It holds its shape well through the night and stays comfortable.

Reply from Pillow Haven
I've been using this for a little while…
I've been using this for a little while now and it feels different from regular pillows. It keeps its shape well during the night, which I didn't expect. Took a couple of days to get used to it, but overall it's been a comfortable change.

Reply from Pillow Haven
First impression was unsure
First impression was unsure. Second impression was better. Now I don’t even think about it which probably means it’s doing what it should.

Reply from Pillow Haven
It’s amazing
It’s amazing, it works really well and there are no mistakes if you go for it. Super recommend you all, I had a great experience with them.

Reply from Pillow Haven
I am usually very picky with beddings…
I am usually very picky with beddings especially when it comes to pillows. But with this pillow i ordered, I have been having very good sleep and my neck feels very good, instead of stiff (which usually happens with a lot of pillows). 100% recommended

Reply from Pillow Haven
I have a desk job and neck tightness…
I have a desk job and neck tightness every day. Not a miracle cure but noticeable difference. Less tension when turning my head in the morning.

Reply from Pillow Haven
First night felt weird
First night felt weird. Second night better. By the end of the week I realized my headaches in the morning were gone. That’s the main reason I kept it.

Reply from Pillow Haven
I'm very picky with pillows and usually…
I'm very picky with pillows and usually return them. This one I kept. Supportive but not rock hard. If you like super soft hotel pillows you probably won't love it, but for proper support it's really good.

Reply from Pillow Haven

Reply from Pillow Haven
service was good
service was good, everyone was friendly including the delivery driver. Tha package was robust and the item is of good qualietes.

Reply from Pillow Haven
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