pieddebiche-paris.com Reviews 

266
•
TrustScore 4.5 out of 5

4.5

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4.5

Excellent

TrustScore 4.5 out of 5

266 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(266)

124 reviews in the last 12 months

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Rated 4 out of 5 stars

I was disappointed with the quality of…

I was disappointed with the quality of my 220 euro shoes. After only 3–4 wears the sole started separating and the shoes already showed unexpected signs of wear.
However the customer service ultimately handled the situation well. They provided store credit for the full purchase price and allowed me to keep the shoes. When I had an issue with the remaining balance, they resolved it on the next business day. I appreciate that the customer service team ultimately found a generous solution to my problem.

August 24, 2026
Unprompted review
pieddebiche-paris.com logo

Reply from pieddebiche-paris.com

Hello,

Thank you for taking the time to share your experience with us. We’re sorry to hear that the quality of your shoes did not meet your expectations and that you experienced an issue with the sole after only a few wears.

We’re glad our customer service team was able to find a satisfactory solution and resolve the issue with your remaining credit promptly. Your feedback regarding the quality and wear of the shoes is valuable to us and will be shared with our team.

Thank you again for your understanding and for giving us the opportunity to make things right. We wish you a very nice day.

Rated 5 out of 5 stars

First time buyer

I have just received my order with shoes. This is the first time I have bought from this brand and didn't know what to expect. I am amazed. The shoes are beautiful and of great quality. So soft that they are super comfy even on my problematic feet. Love it.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service post sale

Excellent service post sale, professional and kind staff. And the shoes are very beautiful ! I needed support , that I received immediately , with prompt and pertinent replies! Very happy

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

Bought the Vasco sneaker (White &…

Bought the Vasco sneaker (White & Cedar). Look's great but is actually the worst fit and quality I experienced in a sneaker. Unfortunately, their customer service didn't accept my complaint.

1) Pied de Biche advised to buy one size smaller - which is completely incorrect. The fitting is really bad (at least for my feet).
2) After only 2 weeks, the inner material is getting rubbed off. Also from the first use, it is staining my white socks completely (they are yellow/beige now which can't be washed out). I dunno what kind of material they use in the Vasco shoes but it's definitely not suitable for shoes.
Pictures: Left socks are washed, right ones are not ;-)

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect shoes - good online store

I am absolutely in love with my new boots. Lovely design and good quality so far. Ordered them on Sep. 28th and I’ve received the shoes 5 working days after having made the order. So super fast shipping. Great shop... Will definitely order again ! Thank you!

October 17, 2017
Unprompted review
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