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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting their unique designs, high quality, and excellent craftsmanship. Many appreciate the attention to detail, the artisanal tailoring, and the overall artistry of the items, with some expressing that the pieces are truly one-of-a-kind. However, some people were dissatisfied with the customer service, describing it as unresponsive or unhelpful, particularly when issues arose. There are also mixed opinions regarding order fulfillment and delivery, with some experiencing significant delays and others receiving their items within the stated timeframe. Some customers also noted discrepancies between advertised product colors and the actual items received, or issues with incorrect sizing despite providing measurements.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Order

Customers had ambiguous experiences with order. Many reviewers report significant delays, with some waiting... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of items,... See more

Delivery service

Consumers find delivery service to be ambiguous, with experiences varying widely. While some customers report... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report the worst customer service... See more

Based on these reviews

Rated 3 out of 5 stars

Took a long time to arrive (over a month) so be prepared to wait. Also the colors in their pictures appear much more rich than they actually are, all my items looked washed out. The material is nice a... See more

Rated 2 out of 5 stars

I really wanted to have a good experience with Perte, but it's been frustrating. I ordered a jacket in April, and the Shop app falsely marked it as delivered when it hadn't even shipped. After fol... See more

Rated 5 out of 5 stars

Ordered two full pieces, the hearts applique shirt and pants as well as a custom suit and pants. Both came in the timeline they stated and arrived seamlessly. Both had specific measurements that the... See more

Rated 5 out of 5 stars

Couldn't be more thrilled with the "Floral Reverie" blazer and black pants. An absolutely impeccable piece with extensive attention to fabric, fit, and other important details. I bought this... See more

Rated 1 out of 5 stars

ordered a blazer for a wedding 10 weeks in advance. contacted them after 3 weeks when i received no shipping notification. they claimed “we’re a busy growing company, your order will ship within the w... See more

Rated 1 out of 5 stars

Complete scam company. Was met with horrible and rude customer service. I would never think of writing a bad review for a company but I was completely scammed out of my money, was never given my pur... See more

Rated 5 out of 5 stars

Absolutely amazing service and quality! We ordered a custom embroidered jacket for our wedding and it turned out even better than we expected. The fabric, embroidery and fit was truly perfect. They we... See more

Rated 5 out of 5 stars

Absolutely adore the Fuji jacket I ordered for my husband. The product description states that the shipping time will be awhile as they custom make each piece. My order shipped exactly when I expected... See more

Rated 1 out of 5 stars

I ordered two pairs of shorts on May 6th for a wedding at the end of the month. Their turnaround time listed on the site was 14 days and I paid for 2-day expedited shipping. On July 11th, I still hadn... See more

Rated 1 out of 5 stars

Completely unresponsive to service requests and unable to reliably deliver their items on time. If you have an important event, look at a different company. They will have your item to you a week late... See more

Rated 5 out of 5 stars

Not only are these pieces ridiculously stylish and totally unique, but the quality? Chef’s kiss. And the service? As impeccable as the stitching. I always say I’ll never order off Instagram again…... See more

Rated 5 out of 5 stars

This floral suit was absolutely gorgeous and perfect for my 40th birthday. They even expedited my order to arrive on time and were great with providing status updates. Received so many compliments!! C... See more

Rated 5 out of 5 stars

The quality of the jacquard jacjet i got is incredible. Every element is done perfectly - the material, the hues, the golden thread interwoven, the inside etc... I love this piece. I also got a flora... See more

Rated 1 out of 5 stars

This company is dishonest about shipping times. Can take them up to 6 months to ship an order and they do not respond to emails, DMs, and they don’t have a phone number that works. This is borderline... See more

Rated 5 out of 5 stars

This is my second great experience with this brand, I first order a shirt for my husband which was stunning. I ordered a suit for him this time for a special occasion. Once sent, it arrived incredibly... See more

Rated 5 out of 5 stars

I sent my measurements in and ordered the “te amo” hand embroidered jacket for my wedding weekend welcome party, and it came in absolutely perfect. I got so many compliments and had to tell about 200... See more

Rated 1 out of 5 stars

Still waiting on something I ordered before thanksgiving. Keeps saying it shipped but have yet to receive a tracking number or item. Beware don’t order from them of you want to receive what you order.... See more

Rated 5 out of 5 stars

Great quality. Ordered a suit jacket for my wedding and a shirt/short set for my honeymoon, both amazing quality & received so many compliments. The shipping took a while but that was noted when... See more

Rated 1 out of 5 stars

I ordered a blazer in mid July. By the end of August I reached out asking what happened, customer service said it was a top priority and it would be shipped out in 5-6 days. I followed up 10 days late... See more

Rated 5 out of 5 stars

My partner and I have bought several shorts and shirt sets over the years - the prints and quality of the clothes is amazing! The linen, embroidered shirts are unique and made with precision, whilst t... See more

Rated 5 out of 5 stars

The customer service was absolutely wonderful!! A few weeks after ordering, our landlord sold the apartment we have been renting and we needed to relocate fairly quickly. The folks at Perte were super... See more

Rated 5 out of 5 stars

We ordered custom suits for our wedding and couldn't have been happier. We received so many compliments on these garments. They are very well constructed and the embroidery is absolutely beautiful. I... See more

Rated 5 out of 5 stars

We discovered Perte D’Ego just two weeks before our wedding when we made a last-minute decision to change the groom’s outfit and they completely saved the day! From the start, their customer servi... See more

Rated 5 out of 5 stars

Incredible prints & artwork on their shirts. I wore one of their button-downs in Positano and it matched the setting perfectly! You're paying a premium for quality, but I've loved the 2 pieces I've go... See more

Rated 5 out of 5 stars

My husband made the decision to buy his suit here and I’m so happy with our decision. The pieces took about the exact time as stated to arrive. There is so much detail and craftsmanship in the pieces... See more

Rated 5 out of 5 stars

We absolutely adore Perte Dego. We ordered their jacket for our wedding and it came on time and as we expected. On our wedding day we got so many compliments on the jacket. It was perfect and made our... See more

Rated 5 out of 5 stars

Excellent experience! The product is made to order, so it does take some time to arrive. I wasn’t initially aware of this and sent a couple of emails with concerns about the delivery. Rest assured,... See more

Rated 5 out of 5 stars

Quality of jacket was even better than expected, and the embroidery work is amazing. Was shipped in 20 working days as they stated, and delivery only took two days from India to Norway.

Rated 2 out of 5 stars

I have received the suit after my wedding, the event it was meant for. I was promised delivery by May 17th to ensure it arrived in time for my wedding on the 20th. It arrived on the 21st. At that poin... See more

Rated 3 out of 5 stars

Order three items on 18 May 2025 and I am still waiting for my order to be shipped. Have emailed them multiple times but completely MIA. Their CS team should have at least responded with a holding e... See more

Rated 5 out of 5 stars

This place has some of the most gorgeous clothing I’ve ever seen, let alone have the privilege to wear - it was 100% worth the wait and I cannot wait to work with them again.

Rated 1 out of 5 stars

Ordered product in April, product arrived in the wrong size so I returned it. Replacement order never arrived. Tracking says “label created” and customer service says product has shipped but will not... See more

Rated 1 out of 5 stars

The only thing that sucks more than the quality of the clothing is the customer service of the company. The products look nothing like advertised when you get them they will not take them back avoid t... See more

Rated 1 out of 5 stars

Ordered a “ready to ship” item which had a 2-3 business days process note. Emailed 7 business days later when no despatch email was received, no reply. Sent another email the next day (8th business da... See more

Rated 5 out of 5 stars

My husband got a suit for our wedding and a shirt for the honeymoon from Perte D’ego! We LOVED the suit and clothing. It is the coolest, most beautiful, and most well-made suit I’ve ever seen on a gro... See more

Rated 1 out of 5 stars

Two months later (8 Feb): no delivery, no refund I placed an order on 30 November. As of 8 February, more than two months later, I have neither received my order nor a refund. I... See more

Rated 1 out of 5 stars

First order arrived with beads missing, so I doubt it is handmade. Because of the expensive price I have to be more strict with the reviews as I expect the price to match the quality. I also made a cu... See more

Rated 5 out of 5 stars

I couldn’t have made a better choice for my wedding suit. The team at Perte d’Ego was incredibly kind, helpful, and above all reliable throughout the entire process. Communication was always clear... See more

Rated 2 out of 5 stars

Im still waiting on any shipment information on when my shirts will be sent. I ordered these on May 31, followed up with your support email twice now on 6/25 and again on 6/27. Whats the status of my... See more

Rated 3 out of 5 stars

I have not received the item i purchased yet, but wanted to comment on the shipping and customer service: I purchased an items weeks ago and never received a shipping notice. I reach out via their cus... See more

Rated 2 out of 5 stars

The T-shirt itself is high quality and I’m happy with the product, but the experience of getting it was unacceptable. I was told 15 days, yet it arrived 3 months later. I ordered on December 2nd... See more

Rated 5 out of 5 stars

They made an order happen ASAP. I gave short notice and they delivered and communicated with me the whole time. Would highly recommend.

Rated 1 out of 5 stars

Ordered for them to an apo they wrote me an email a month later saying they couldn’t ship there then stopped responding, do not order from them

Rated 5 out of 5 stars

Ok I made my first purchase and was a little skeptical because of some not so great reviews and here is the total truth. I’ll start with this- my jacket just arrived and it is so gorgeous and exceeded... See more

Rated 5 out of 5 stars

This company has some of the most original designs and well made shirts I’ve ever ordered. They’re very responsive and the designs are out of this world! The bead work is truly exceptional! 10/10!!!

Rated 1 out of 5 stars

This is the worst experience I have ever had ordering anything. The absolute worst. They still have not shipped my item, and they refuse to issue a refund. DO NOT DO BUSINESS WITH THIS. COMPANY YOU WI... See more

Rated 1 out of 5 stars

Absolutely non-existent customer service. They are prompt to reply when it comes to measurement taking but the second you have any issue it is radio silence. They made my suit smaller than the measure... See more

Rated 1 out of 5 stars

Don’t order on this website. I ordered two pieces 1.5 months ago. Three weeks ago they messaged me twice apologising for the delay and telling me that they would ship out my order the day after. I... See more

Rated 1 out of 5 stars

I hate doing this, but I have had terrible luck getting ahold of anyone from customer support to fix my issues. My order started off with confusion, being told I’d have to pay more for my custo... See more

Rated 1 out of 5 stars

BUY AT YOUR OWN RISK The WORST customer service I have experienced. I purchased a shirt for my overseas wedding and before ordering via the website chat, I was told the order could reach me in 2 we... See more


Company details


Contact info

3.2

Average

TrustScore 3 out of 5

240 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Shipping delays and customs costs

I have not received the item i purchased yet, but wanted to comment on the shipping and customer service: I purchased an items weeks ago and never received a shipping notice. I reach out via their customer service email with no response, but did receive a response when requesting a shipping update when replying directly from the order confirmation email. Shortly after replying to the confirmation email, they let me know they were shipping and received a shipping notice a few days after. Since then, the item came through DHL and I received a customs request since it shipped from India. The customs cost about half of the item's worth, so I recommend keeping that is mind for any US buyer.

January 19, 2026
Unprompted review
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Rated 1 out of 5 stars

Still waiting on something I ordered…

Still waiting on something I ordered before thanksgiving. Keeps saying it shipped but have yet to receive a tracking number or item. Beware don’t order from them of you want to receive what you order.

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered my son’s shirts for Christmas…

I ordered my son’s shirts for Christmas on 11/30. I contacted the company and told them I needed the shirts for Christmas. They told me they would rush it. I emailed them again before Christmas and told them I had not received the shirts and that they were supposed to be here by Christmas. To date 1/5, I have received nothing. They ignored my last email. Then I got a bill from DHL for $88 in tariffs. The company should have told me I would receive the shirts before Christmas. Instead they strung me along. The tariff is a just a warning. My $200+ shirt was considerably more. This is not the company’s fault but I emailed them right after the order to let them know the shirts were needed for Christmas. They should have told me it wasn’t possible AND that there would be a tariffs delay. I would never do business with them again.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Wedding suit

My husband made the decision to buy his suit here and I’m so happy with our decision. The pieces took about the exact time as stated to arrive. There is so much detail and craftsmanship in the pieces so we knew it would be a while. He got so many compliments on it for our wedding day. I highly recommend if you’re looking to treat yourself to something nice!

October 25, 2025
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Rated 1 out of 5 stars

Awful Customer Service

Update to my review:
They never issued my refund and it’s been 2 weeks since last contact when they said accounting would check into it.
PayPal found in my favor and refunded my money.

I’ve had an awful experience with their customer service. You have to rely on chat or email, no phone calls. Don’t expect to get a timely response. Best case is you’ll hear from them once a week if you’re lucky.
During Black Friday, they promoted a gift card at 30% off. I purchased one. Receipt showed $500 gift card purchased for $350, but gift card was printed with $350 on it. I wrote on 11/20 asking why. It took them a week to respond and say my gift card wasn’t valid. Then they said it was a computer glitch. Finally they said they’d just refund me. Then they said the refund was processed and it’d be in my bank in 2-3 days. That was 12/6. It’s now 12/18… no refund, no evidence it’s been processed. I gave them every chance to make this right but they have failed. I filed a complaint for resolution with PayPal yesterday and I’m writing this negative review to warn others.
The really sad part is that all I wanted to do is get my money back so I could get a valid gift certificate from them to give my son for his birthday…which has now passed. Be warned. Their customer service is horrible.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fuji Masterpiece

Absolutely adore the Fuji jacket I ordered for my husband. The product description states that the shipping time will be awhile as they custom make each piece. My order shipped exactly when I expected it to, and arrived within the window as stated in the description. The jacket is incredibly beautiful and extremely high quality - I don’t know where else you could purchase a piece like this. Truly one of a kind!

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered Wedding Suit + Rehearsal Dinner outfit

Ordered two full pieces, the hearts applique shirt and pants as well as a custom suit and pants. Both came in the timeline they stated and arrived seamlessly. Both had specific measurements that they delivered on, fitting perfectly.

There are several reviews that reference the slow moving pace of customer service and how long it takes for the items to arrive. In my opinion, the wait is worth it as each piece is made custom once it's ordered. The wait is well worth it.

November 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Perte D’Ego Made Our Vision Come to Life, Even on a Tight Deadline

We discovered Perte D’Ego just two weeks before our wedding when we made a last-minute decision to change the groom’s outfit and they completely saved the day! From the start, their customer service was incredible: the chat agent, Instagram team, and email support were all so responsive and kind. They went above and beyond to accommodate our rush request, ensuring the order shipped from India to the United States in record time.

The attention to detail, craftsmanship, and overall quality of the outfit were outstanding. Every element felt intentional and beautifully made. The look was not only one-of-a-kind but perfectly captured the vision we had for our wedding, it truly made the day feel unique and so "us".

And the best part? The groom got compliments on his shirt all day and night in Vegas! We’re so grateful to the Perte D’Ego team for their care, flexibility, and artistry. Highly recommend to anyone looking for pieces that are as memorable as the moments they’re made for.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

order never arrived

ordered a blazer for a wedding 10 weeks in advance. contacted them after 3 weeks when i received no shipping notification. they claimed “we’re a busy growing company, your order will ship within the week.” fast forward 2 weeks after the wedding, blazer still hasn’t shipped. do not patronize this company. they are a scam.

August 29, 2025
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Rated 1 out of 5 stars

Terrible experience and never got my package!

I ordered a blazer in mid July. By the end of August I reached out asking what happened, customer service said it was a top priority and it would be shipped out in 5-6 days. I followed up 10 days later saying it hadn't shipped and they said there was a warehouse issue and would be shipped out in another 5-6 days. It never shipped and followed up after 10 days and asked for a return. Customer service said there are no returns and would be shipped out in 5-6 days. It is now the end of October and I have never received a shipping notification and currently working on disputing the transaction. Terrible experience.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

I am beyond thrilled with my order

Ok I made my first purchase and was a little skeptical because of some not so great reviews and here is the total truth. I’ll start with this- my jacket just arrived and it is so gorgeous and exceeded what I had hoped. I could not be more thrilled. The communication with them is tricky. It takes about a week on average to get a reply but I learned along the way that they will reply. I am thinking it’s a small team in the office and a lot of emails maybe. So about this jacket. It’s actually their sunflower shirt and I had asked if it could be a jacket instead and they said yes for a small fee. Start to finish it was about 5 weeks from order to delivered. Again it’s amazing. I completely love it and the quality is astounding. Truly.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and fun patterns

My partner and I have bought several shorts and shirt sets over the years - the prints and quality of the clothes is amazing! The linen, embroidered shirts are unique and made with precision, whilst the softer brightly printed short sleeve shirts are a holiday go to. Will continue to buy from them for years to come :)

September 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Great quality

Great quality. Ordered a suit jacket for my wedding and a shirt/short set for my honeymoon, both amazing quality & received so many compliments.

The shipping took a while but that was noted when I placed the order, it came when expected. These are well made items and not fast fashion! Order with plenty of time to spare.

Only wish there were more matching dress/feminine options to match with my wife!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy customer!

This is my second great experience with this brand, I first order a shirt for my husband which was stunning. I ordered a suit for him this time for a special occasion. Once sent, it arrived incredibly quickly and in perfect condition. The craftsmanship and detailing is 10/10. I have fallen in love with all the designs, every piece is so special. He has never received so many compliments in one day-all thanks to the suit! I highly recommend and will definitely continue to shop with Perte Dego. Thank you for your wonderful and prompt service, as well as great communication.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for our wedding!

My husband got a suit for our wedding and a shirt for the honeymoon from Perte D’ego! We LOVED the suit and clothing. It is the coolest, most beautiful, and most well-made suit I’ve ever seen on a groom! Perte D’ego was SUCH an important part of our day, and I’m so glad he took the leap of faith to wear a unique piece for our wedding!! Perte D’ego was the coolest brand for the coolest groom!!! If you’re looking for unique pieces and art you can wear, Perte D’ego is the clothing brand for you!

August 31, 2025
Unprompted review

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