J.P.Morgan Personal Investing Reviews 2,591

Process of setting up was very easy. The online tutorial explained risk and reward very well. The offer of further financial guidance was also very helpful. You honestly just want a simple streamline... See more

Feel the company uses a hands off approach, can take time to get on their appsite, but it's solid and incremental in returns so far after a few months. I like their little podcasts to help understand... See more

Of all the financial platforms I have used, this is by way and above the easiest. Some are downright complicated and you never feel as though you have a complete handle on things. I also love the smal... See more

Just opened a new account but had a couple of questions I wanted answering that were not easily addressed by the help section. Used online chat with Stewart and got a simple straightforward answer... See more

As a new customer to JP Morgan, and wanting to seek guidance around transferring funds from a SIP into a Stocks & Shares ISA, I was quickly able to speak with one of the online advisers (Stewart) who... See more

I was getting messages chasing me for documents. I vented on what I thought was an automated message, stating that I had personal issues that were a higher priority. To my immense surprise I got a ca... See more

Recently I had cause to query why a transfer from my ISA and General pot to my ISA account was not accessible. Andrea provided a prompt and comprehensive reply which impressed me and for which I was (... See more

Absolutely brilliant!! I had bit and bats off work pensions scattered and not making any money! Really easy process to follow and great support throughout! Lisa was assigned to assist me and... See more

I have been trying for several months now to make a transfer into my LISA. Each time the money is returned to my bank. I have spoken to customer service about 5 times who, while polite, have been unab... See more

Megan and Lu were both very helpful, informative and highly professional in dealing with my many questions and difficulties setting up my account. As someone who is new to investing and not absolutel... See more

The Nutmeg team are always friendly and available to help. Today, Shaun helped me through the process of transferring a pension, he stayed on the line to talk me through the whole process and answered... See more

Stewart and Lu have been incredibly helpful when it came getting the money from the LISA towards my first house. They were so empathetic and they were aware of the time constraints but they were so ef... See more

J.P. Morgan Personal Investing is very easy to setup use and control. I’ve only had an ISA investment account for 2 months so too soon to make a comment on its performance. But very happy so far. You... See more

Excellent service from Stewart today. Gave clear, unpushy information to help me decide how best to save and invest my money. Great service and will definitely be shifting some of my funds over to the... See more

I spoke to Mahdeen who was able to help me with my somewhat unusual issue. Even if the solution was not readily available he promised to get in touch with the team who would solve my query. Thank you... See more

I was at a loss on how to do something regarding my account and therefore telephoned. I spoke to a very helpful person called Claire, who was not only very efficient but also extremely friendly and pa... See more

The worst banking experience I ever encountered. I read the reviews and unfortunately most of them are not true and genuine reviews. I open an investment bank with them. As initial deposit, I was as... See more

I've used Nutmeg/JP Morgan for years and the app is easy to use and navigate. The customer service has always been brilliant to answer queries and particularly with a LISA withdrawal. They have helped... See more

Filled out App application including driving licence and self taken face, sides photos.bank details and usual. A week later still no way into app as says still being verified. Several calls, chats... See more

I had a quick enquiry and was connected via the 24/7 chat report to Stewart. He was very helpful and was able to resolve my query within a short period of time. I found him to be very helpful, polite... See more

Lu was super helpful & informative on the phone when asking about LISA rules! - Also previously when I have called other staff have also been very good in helping .

Having made an investment which I wanted to go into an ISA for this year, I noticed that the investment was acknowledged but not in an ISA. I queried this. I received a very quick, comprehensive and c... See more

Easy to use ready made portfolios for newbies to investing. A good informative App where you can control your investments. I have been using Nutmeg for four years and the returns on my investments ha... See more

I was introduced to nutmeg by one of my friends and have found the service to be excellent. I've been allocated an advisor called Vincent Simm who has been professional and very helpful demonstrating... See more

Had a withdrawal query. Pone answered immediately and a human being who knew what she was doing. Query sorted out very quickly. Most impressed.

Ellie was very professional and understanding. She promised that someone would be in touch in the next couple of days and I emphasised the urgency of the matter. To my amazement the issue was resolved... See more

The experience with Masuma was excellent today. She walked me through every step required to resolve my problem.

Epic. Never knew a support conversation could be this epic. Sean has my respect and admiration for the LOTR themed support converation he held up. The way he kept it up, without fluff, keeping it pr... See more

Customer service is friendly and helpful - sorted out the questions we had regarding LISAs and got back to us shortly after with an update. We spoke to Karis :)

I am impressed with the speed and clarity of the responses when sending messages. I special shout out to Claire who responded with a clear and detailed reply to my query.

Dreadful experience. I'd write more (again) but it was flagged by the company. Me: tried to set up an account, as I have with hundreds of providers Outcome: couldn't, tech failings out of my co... See more

Claire helped me through quite a tricky and complex problem today. She was friendly, easy to understand, professional and above all super knowledgeable. As a result I will now invest with JP Morgan ra... See more

Really helpful advice and help when contacting Nutmeg! Easy to do as well. Highly recommended as an investment platform you can trust!

Have been using this since it was labelled Nutmeg for an ISA and as a platform/app it is very easy to use. Recently had some issues with a new verification process being updated on the platform. UK ca... See more

I have received excellent Service from the Team at J P Morgan, quickly answering my queries with clear explanations to my requests for assistance in certain situations. With a special thank you to Cla... See more

I have been unable to access the J.P. Morgan Investments app for over a week, effectively preventing me from accessing my own money. During this time, I answered security questions on three... See more

I'm prompted to write this review after the excellent service I received from Ellie. When I had an issue with one of the annual identity verification forms, I was able to get through quickly and e... See more

I was very impressed with the Customer Service I received from Josh. This was a simple logging in issue, promptly, politely and efficiently dealt with.

Oliver from customer services and helped me right away with my query! A great experience with Nutmeg so far ☺️

Great service from Ellie today, managed to get a better understanding of where to find information and she suggested some follow-ups which will be useful as well. Thank you!

My experience with Oscar was 5*... My questions answered straight away... The only reason I gave 4* was my initial experience with the bot.... a little frustrating an was unsure if my messages had bee... See more

JPM just had to take a good thing and ruin it. Nutmeg was great before being taken over. Now I waste time dealing with silly admin errors and horrendous customer service. I'm a Chase customer for... See more

UK based call Centre, very pleasant manner and very helpful. Good advice and insight. Her name was Ellie :)

ISA great, Transfer of pension is a disaster - still ongoing. Like a lot of UK residents I have few pension pots. As financial advice I've decided to transfer one of the pots to JP Morgan. Process sta... See more

Utterly useless company. my son has been trying for two months to set up a direct debit. I've seen granite boulders move at a quicker pace. avoid like the plague. he's moving to another provider. do t... See more

Great customer service. Super efficient and friendly. App is great and very clear for investing in your portfolio.

Craig P helped answer my query on live chat efficiently regarding Avios sign on bonus

I responded to email that was send to me today, Spoken with Stewart and he was very helpful and explain to the company policies and procedures. He went through it with me and was very patient and know... See more

'Rajiyah A' was very helpful and friendly in assisting me with an existing/pending referral query and the process and timescale.

Superb support from Stewart on the process for transferring into the Stock and Shares ISA. He also provided information on the Financial Guidance service offered to help manage finances.

Waited nearly 3 weeks for a simple withdrawal with 0 correspondence from J.P.Morgan. Support staff are nice but completely unhelpful in resolving any issues.