Perfecthousesigns Reviews 146

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, often highlighting their aesthetic appeal and quality. Several people also commend the quick delivery and the ease of the ordering process. The items are frequently described as looking great, being easy to install, and offering good value. However, some people were dissatisfied with their orders, with several reporting that they never received their items or that the products arrived damaged or with missing parts. There is also a consistent complaint regarding the company's response time, as many customers experienced difficulties getting in touch with customer service via phone or email, leading to frustration over unaddressed issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the amazing... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers are delighted with the quality, describing... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the fast delivery times,... See more

Order

Consumers express significant dissatisfaction with the ordering process. Many reviewers report issues such as... See more

Response time

Users describe negative interactions with response times. Many customers report that the company does not... See more

Based on these reviews

Rated 3 out of 5 stars

i ordered from this company a house number ,worst shopping experiance useless company ,still not got sign , thing is in time of scamers everywhere ,ghis lot call themselves perfect house sign company... See more

Rated 3 out of 5 stars

The Aria Glow in the dark house number looks quite nice but the glow is faint and short lived. My main issue with this sigh is the way its attached makes it easy for anyone to pull off and it is very... See more

Rated 3 out of 5 stars

The sign arrived damaged so I immediately sent images and email on the same day it arrived. Than I requested if they had better quality signs and that I would pay more. But they did not respond to m... See more

Rated 3 out of 5 stars

The sign is fine but the fitting and poor customer service was a problem. It says "easy to fit with snap on fittings". It does not say you have to drill the wall first to fix the snap on fittings. It... See more

Company replied

Rated 3 out of 5 stars

Arrived later than expected but everything was as ordered. Missing the special fixings that are needed to attach to outside wall.

Rated 5 out of 5 stars

Item we bought just as it was shown on the website very pleased with our purchase and would recommend to friends and family. The Item was also twenty pounds cheaper than on other sites we looked at de... See more

Rated 5 out of 5 stars

I've had a 5 star customer service experience from this company. No questions asked when something is faulty, they are so quick to put it right. I'm really impressed.

Rated 5 out of 5 stars

The quality is excellent, I was very surprised for the very reasonable price. I do however suggest a Template Sheet. It took me 9 minutes to install. 5 with a template. Delivery was superfast ! Chee... See more

Rated 5 out of 5 stars

The site was easy to use - type of ring, size and price. Delivery was quick and l was very pleased with the quality, fitting perfectly. Excellent throughout the process.

Rated 5 out of 5 stars

Absolutely delighted with our new House sign, easy to read and makes our front house look posher. Would recommend to friends and family!

Rated 5 out of 5 stars

Easy to order off their website. Item arrived promptly, detailed instructions enclosed and looks fab on my wall. Thanks.

Rated 5 out of 5 stars

This is a great product and excellent value for money Arrived on time very easy instructions. Would recommend this product. It looks fab Margaret

Rated 5 out of 5 stars

My sign is perfect just what I wanted, and delivered quickly. I definitely recommend this company.

Rated 5 out of 5 stars

Great house number sign was exactly what I was hoping it would be and fast delivery .

Rated 5 out of 5 stars

Very happy with house sign purchase. Arrived a few days after ordering. Thank you for promptness

Rated 5 out of 5 stars

Really pleased with my house sign. It looks great, especially when the light comes on and was easy to put up. I’ve already had a couple of neighbours comment on how nice it looks!

Rated 5 out of 5 stars

This is top and looks so elegant and very posh. Thankyou. Only downside it took a long time to arrive .

Rated 5 out of 5 stars

I’m really glad I ordered this before reading the reviews. If I had seen them first, I probably wouldn’t have gone ahead with the purchase, as many recent reviews say things like “scam” and “don... See more

Rated 5 out of 5 stars

I have purchased a solar house sign and it got delivered really fast and looks amazing, make my house look so welcoming and nice! Wish I brought this sooner.

Rated 2 out of 5 stars

Arrived without being able to track delivery. The house information was incorrect. They stretched out the emails which then meant the gift for my Niece did not arrive on time. Still nothing delivere... See more

Company replied

Rated 1 out of 5 stars

I have contacted this company twice for the plastic cups that were missing from the delivery to fix my new sign which I bought in December 2025. You get the auto reply to say a response will be given... See more

Rated 1 out of 5 stars

This company sent me a sign without any screws. Their phone continuously rings but no one answers, and they never respond to emails, even after promising to send the screws. They do not exhibit the pr... See more

Company replied

Rated 1 out of 5 stars

Ordered on 21 June, says it ships in 2-5 Working Days. I received an email on 25 June saying that it had been dispatched but when I click on the link, it states "We’ve accepted your order, and we’r... See more

Company replied

Rated 1 out of 5 stars

we ordered a house sign over a week ago and hve had no information regarding delvery,have trid to contact company by phone and emails had no luck as no one answers.is this a scam company,i certainly w... See more

Company replied

Rated 1 out of 5 stars

Wow what a complete and utter mare we have had with our new plaque. The sticky stuff they use on the front to post out, Jesus Christ you need have some patience let me tell you! Spent absolutely ages... See more

Rated 1 out of 5 stars

Customer service is non existant, no reply to emails, not answering phone line. Chat is more like a whisper. Our order came, we charged it up, fitted it. Looks good in daylight, but at night, the lig... See more

Rated 1 out of 5 stars

Ordered 2 weeks ago, no correspondence about delivery - emailed and got one response back with a tracking number that is not valid, emailed back and now nothing and what is the point in having a phone... See more

Rated 1 out of 5 stars

Appalling service don’t use them they don’t deliver the paid for goods, no tracking available they are a scam company . Order has finally arrived. Company need to provide more updates on purchasing... See more

Company replied

Rated 1 out of 5 stars

Sign has not been delivered at all - don’t respond to e mail at all. Beginning to think that this a scam to get your money. Please avoid using them. I understand that things go wrong but not respondi... See more

Company replied

Rated 1 out of 5 stars

Contact the company several times by live chat, email and phone. I was never contacted back by email and the phone was never answered when I called. Delivery took 2 weeks and not the 2-5 working day... See more

Company replied

Rated 1 out of 5 stars

Don't buy from this company they are not contactable they sell inferior shoddy faulty products if you like wasting money ignore this warning at your peril

Company replied

Rated 1 out of 5 stars

Been 3 weeks and I still haven’t received anything. Track my order link just takes me to my order and a message that it was dispatched 2 weeks ago. Contacting them has given me no reply. Not impressed... See more

Company replied

Rated 1 out of 5 stars

Came completely broken and snapped and even if it wasn’t the sign was all scratched and poor quality. They offered a refund that never came and then stopped responding to emails.

Rated 1 out of 5 stars

I believe they are a scam company! I ordered a house sign on 9th March and was told it was dispatched on 12th March and I heard nothing, after chasing them for the tracking number I can see that it’s... See more

Rated 1 out of 5 stars

They never answer the phone don't know when my order will arrive pointless have a landlines if you never answer company just answered my review 1 month later😁😁

Company replied

Rated 1 out of 5 stars

I placed an order almost two weeks ago, received a confirmation email at that point but had nothing since and no response when emailing for updates.

Company replied

Rated 1 out of 5 stars

Bought a sign which only lasted a few months before breaking. Liked the design so ordered the exact same size and design for it to arrive with the back mounting pins to be uneven resulting in 2 additi... See more

Rated 1 out of 5 stars

Avoid at all costs! Sent my house sign with no fixings. When I complained they said they would send some out, I told them I had moved address and they ghosted my emails. I have since bought a... See more

Company replied


Company details

  1. Home Improvement Store

Written by the company

Discover the perfect finishing touch for your home with our stunning collection of house number signs, door plaques, house signs and wheelie bin stickers.


Contact info

3.1

Average

TrustScore 3 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 65% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

perfect sign!

I’m really glad I ordered this before reading the reviews. If I had seen them first, I probably wouldn’t have gone ahead with the purchase, as many recent reviews say things like “scam” and “don’t buy.”

However, my experience was completely different. I ordered on the 2nd of April and received it on the 10th, with no issues at all. Delivery was quick, and the item was very well packaged.

The sign itself is amazing quality and looks exactly like the picture. I genuinely can’t fault the company.

I wanted to leave this review to reassure others who might be put off by the negative feedback. in my experience, this company is completely legitimate.

April 10, 2026
Unprompted review
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Rated 3 out of 5 stars

Damaged sign

The sign arrived damaged so I immediately sent images and email on the same day it arrived. Than I requested if they had better quality signs and that I would pay more. But they did not respond to my email instead said they will replace the broken sign. They did replace by sending the exact same which I did not want to keep. They are not responding to my phone calls or emails by writing if they have something better.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Cheap product

Bought a sign which only lasted a few months before breaking. Liked the design so ordered the exact same size and design for it to arrive with the back mounting pins to be uneven resulting in 2 additional holes needing drilled in the wall. Will not buy from them again. Buy cheap buy twice!

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Please do not buy from this company

Please do not buy from this company .
My door plaque arrived damaged and ive asked for a refund and they are ignoring my emails. They dont answer their phone and so is this company a scam that puts their own positive reviews on??
Very disapointed and i am in the process of dealing with trading standards as we speak

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

No communication. You will be ignored

I believe they are a scam company! I ordered a house sign on 9th March and was told it was dispatched on 12th March and I heard nothing, after chasing them for the tracking number I can see that it’s just stuck on label generated and hasn’t changed at all, I flagged this to them on various occasions just to be ignored on the online chat and on email. I tried to call them today during their opening hours and it just rings to get cut off. Terrible customer service. Do not order from them if something goes wrong you will just be ignored. I’m not the only one to say this, it is now 5th April and still no response or product.

March 9, 2026
Unprompted review
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Rated 1 out of 5 stars

Reflective night wall sign

I have contacted this company twice for the plastic cups that were missing from the delivery to fix my new sign which I bought in December 2025. You get the auto reply to say a response will be given within 2-3 working days. Avoid this company. They are useless. Absolutely zero customer care and action from them.
20.02.2026 I now redact my review as the parts have turned up this morning. Whilst communication has been poor, the company has honored my request.

December 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Customer service is non existant

Customer service is non existant, no reply to emails, not answering phone line. Chat is more like a whisper. Our order came, we charged it up, fitted it. Looks good in daylight, but at night, the light isn't very good. It's at the wrong angle to illuminate the sign.
No response from this company for 7 days. Please avoid them.

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely headache

Wow what a complete and utter mare we have had with our new plaque. The sticky stuff they use on the front to post out, Jesus Christ you need have some patience let me tell you! Spent absolutely ages trying and trying to scratch it off, they need to re think the brown sticker it’s an absolute joke. Does not come off easy whatsoever. Won’t buy from them again and wouldn’t recco.

November 15, 2025
Unprompted review
Rated 3 out of 5 stars

The Aria Glow in the dark house number…

The Aria Glow in the dark house number looks quite nice but the glow is faint and short lived. My main issue with this sigh is the way its attached makes it easy for anyone to pull off and it is very hard to properly align when drilling a rendered surface. Deep holes large enough to "swallow" the plastic fittings and a good slug of CT1 help with improving this.

October 28, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers don’t bother

Scammers don’t bother

October 31, 2025
Unprompted review
Perfecthousesigns logo

Reply from Perfecthousesigns

Hi Memz,
We’re sorry to hear you feel this way. We can assure you we’re a genuine company, and all of our signs are laser-cut and UV-printed to order. Please contact us at hello@perfecthousesigns.co.uk with your order details so we can resolve this for you.
— PerfectHouseSign

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Rated 1 out of 5 stars

Seems like a con - awful.

Ordered 2 weeks ago, no correspondence about delivery - emailed and got one response back with a tracking number that is not valid, emailed back and now nothing and what is the point in having a phone number if no one answers it? Terrible, terrible service.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Never use

Order was due last week, never arrived. Been chasing for a week no response on phone email or live chat. Con

August 21, 2025
Unprompted review
Perfecthousesigns logo

Reply from Perfecthousesigns

Hi,

We’re really sorry to hear about your experience and the delay with your order. This is not the level of service we aim to provide. Could you please email us at hello@perfecthousesigns.co.uk
with your order number so we can investigate this straight away and get it resolved for you as quickly as possible?

Thank you for bringing this to our attention, and we look forward to putting things right.

Best regards,
Perfect House Signs

Rated 5 out of 5 stars

Really pleased with my house sign

Really pleased with my house sign. It looks great, especially when the light comes on and was easy to put up. I’ve already had a couple of neighbours comment on how nice it looks!

August 8, 2025
Unprompted review
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Rated 3 out of 5 stars

PERFECT HOUSE SIGNS AVOID RUBBISH

i ordered from this company a house number ,worst shopping experiance useless company ,still not got sign , thing is in time of scamers everywhere ,ghis lot call themselves perfect house sign company ,, then they become stiker wall ltd ????? what confuseing lot , will not buy again. i have sign now ,just confuseing company .2 names.

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

Poor service

Sign has not been delivered at all - don’t respond to e mail at all. Beginning to think that this a scam to get your money. Please avoid using them. I understand that things go wrong but not responding to a customer is very poor.
Hopefully the sign will arrive.

August 20, 2025
Unprompted review
Perfecthousesigns logo

Reply from Perfecthousesigns

Hi,
We’re very sorry to hear your sign hasn’t arrived and that you haven’t had a response from us—that’s not the service we aim to provide. Please be assured we are a genuine company, and every sign is laser-cut and UV-printed to order.

If you could contact us at hello@perfecthousesigns.co.uk with your order details, we’ll check on your delivery right away and do our best to resolve this quickly.

Our sincere apologies for the delay and poor communication.
— PerfectHouseSign

Rated 1 out of 5 stars

Appalling service don’t use them they…

Appalling service don’t use them they don’t deliver the paid for goods, no tracking available they are a scam company .
Order has finally arrived.
Company need to provide more updates on purchasing and tracking

August 15, 2025
Unprompted review
Perfecthousesigns logo

Reply from Perfecthousesigns

Hi Mrs Catherine,
We’re very sorry to hear about your experience and understand your frustration. Please be assured we are a genuine company, and all of our signs are laser-cut and UV-printed to order. We regret that your order hasn’t arrived as expected and that you weren’t provided with tracking details.

If you could contact us at hello@perfecthousesigns.co.uk with your order details, we’ll investigate this as a priority and work to resolve it for you.

Our sincere apologies again for the inconvenience caused.
— PerfectHouseSign

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