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PayPal UK Reviews 6,773

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TrustScore 3.5 out of 5

3.4

Payment Service
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Review summary

Created with AI, based on recent reviews

Looking at 559 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with products, including quality concerns and incorrect items. Customers also frequently report problems with their orders, such as missed deliveries or items not arriving as expected. The refund policy and process were a major source of frustration, with many struggling to complete returns or receive refunds. Additionally, payment was often criticized for being unreliable and slow.

What people talk about most

Payment

Consumers find payment experiences to be ambiguous. Many customers praise the ease, speed, and security of... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report issues such as... See more

Refund

Clients share negative opinions on refund experiences. Many reviewers report significant difficulties in... See more

Service

Customers had negative experiences with service. Many reviewers describe the service as "absolutely... See more

Product

Reviewers mention negative feedback about product quality and accuracy. Many customers report receiving items... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely appalling. Been with them 26 years, recently 3 transactions for gaming related charges appeared on my account, one in March and 2 yesterday 13/05/26. I did not authorise them and only by... See more

Rated 1 out of 5 stars

Paypal became a real garbage since they changed the rules after the infamous brexit. I could not login my account and unable to contact customer service as a guest unless log in my account. The Stu... See more

Rated 1 out of 5 stars

Absolute disgrace, they drew money from my account which was nothing to do with me. I then contacted them which took me a hour because they had blocked it being withdrawn. I then spent another hour on... See more

Rated 1 out of 5 stars

I will never use PayPal again! Recently bought a bed from a large online furniture retailer which broke after 4 weeks. Bed retailer are dragging their heels to refund me other than gift voucher(not a... See more

Company details

  1. Payment Service
  2. Bank
  3. e-Commerce Solution Provider

Written by the company

PayPal is the UK's most trusted way to pay, get paid, and manage your money, for customers and businesses alike. For customers, PayPal makes everyday spending smarter. Shop at millions of retailers online or in-store with Buyer Protection on every eligible purchase. Earn points on your everyday spend with PayPal+, split purchases into manageable instalments with buy-now pay-later, or spread costs further with PayPal Credit. Send money to friends and family instantly for free, spend your balance anywhere with the PayPal Debit Card, or explore crypto, all from one app. Whether you're paying for your weekly shop, booking travel, buying fashion, or picking up electronics, PayPal is accepted at thousands of UK retailers and millions of businesses worldwide, making it the flexible, secure payment method for every part of your life. For businesses, PayPal helps you get paid faster and sell with confidence. Accept payments online, in-person, or via invoice, offer customers flexible Pay Later options at no risk to you, and benefit from Seller Protection on eligible transactions. Access your business balance on the go with the PayPal Business Debit Mastercard. Whether you're a sole trader or a scaling enterprise, PayPal has the tools to grow with you. From freelancers and sole traders to restaurants, retailers, and fast-growing e-commerce brands, PayPal supports UK businesses of every size and sector. Integrate PayPal into your website, send payment links in seconds, or take in-person payments, with fast settlements and the reporting tools to keep your finances under control. Your security is at the heart of everything we do. PayPal uses advanced encryption and industry-leading fraud detection to protect every transaction. We're authorised and regulated by the Financial Conduct Authority (FCA) in the UK, so you can shop, send, and sell with complete confidence. Backed by 25 years of experience, operating in 200+ markets, and trusted by over 400 million customers worldwide, PayPal is built to make money movement simple, secure, and seamless.

Contact info

3.4

Average

TrustScore 3.5 out of 5

7K reviews

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Hasn’t replied to negative reviews

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