Parker and Finch Reviews 219

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers express mixed feelings regarding the products, their quality, and the overall ordering process. Some people are satisfied with the items they receive, finding them to be as described and of good quality. Others appreciate the fit and appearance of their purchases, with some even making repeat orders. The ordering process is generally considered easy to use, and some customers note good communication from the company regarding sizing. However, some people were dissatisfied with the return policy, finding it to be a significant drawback. Many customers report issues with delivery times, with items often taking longer than expected to arrive and frequently shipping from China, which is not always clearly communicated. There are also concerns about product quality not matching descriptions, incorrect sizing, and difficulties with customer service when trying to resolve issues or process returns.

What people talk about most

Product

Consumers find product quality and sizing to be ambiguous. While some reviewers praise products for being as... See more

Quality

People report ambiguous experiences with quality. Many customers praise the excellent fit, good... See more

Order

Users describe ambiguous interactions with order. Many customers praise the ease of ordering, large... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers experienced significant delays, with... See more

Return policy

Customers consistently note negative experiences with the return policy. Many reviewers express frustration... See more

Based on these reviews

Rated 3 out of 5 stars

Sneakers are very UNCOMFORTABLE when wearing without socks because of round nubs in front part of innersole.!! I would not order another pair. Color combination was correct with no defects. Supposed... See more

Rated 3 out of 5 stars

. I ordered 2 pairs of shoes for my son for his birthday, however they did not arrive within the shipping timeframe provided to me so I wasn’t able to give him his gifts on his birthday. I was very... See more

Rated 4 out of 5 stars

Package arrived today 22 days after I placed the order. The product really is a nice product. Fits well looks good, courdroy material is unique. My recommendation for future sales is maintain contact... See more

Rated 4 out of 5 stars

After reading the reviews, I was not confident I would receive my order. After trying to reach the company over several weeks, there was no communication from them and I initiated a dispute of the cha... See more

Rated 4 out of 5 stars

Not going to lie — I saw the 1-star reviews after placing my order and started to wonder if I was in for a rude awakening. That said, I was pleasantly surprised! I would have given 5 stars, b... See more

Rated 5 out of 5 stars

Not sure if the wait time was any faster or slower than Amazon during the Christmas Season, but I sure liked the shirts I ordered! The one thing that really stands out is the quick responce time with... See more

Rated 4 out of 5 stars

The good news is the coat is as luxurious as advertised. The material is plush and beautiful. The not so good news is the fit is snug. I'm a size 14 and bought 3XL and it fits like a size 12. It... See more

Rated 4 out of 5 stars

I ordered some business casual sneakers for a Valentines day outing. Good materials and comfortable. Perfect for various outing where you have to dress up a little and you dont want to wear dress shoe... See more

Rated 5 out of 5 stars

My Cute, Quarter Length, Black, Faux Fur Coat The product was of good quality and assistance with the size needed was helpful and prompt. However, I do wish the coat was more insulated for Midwest... See more

Rated 5 out of 5 stars

I have no issues, at this time with this company. My shoes were as depicted tho I have not worn them as of yet. I can see where returns to China could become a thing, but I do not believe I will have... See more

Rated 1 out of 5 stars

I ordered a denim jacket from them thinking I was getting my item inside the united states but no it's getting shipped from China. I been waiting for over a month. I'm checking my tracking number no p... See more

Rated 1 out of 5 stars

Do not trust this entity! IF you ever do receive any products from the company, it may be incorrect (size, item, color, and/or description). The company offers returns, but it is not a viable option s... See more

Rated 2 out of 5 stars

Purchased a large jacket from this company. The item was too small. Asked for a refund, I was instructed to send my item to the following address: P&F International LLC Radial Park Sideways St... See more

Rated 1 out of 5 stars

It took me more than a month to get a response from them regarding why an item I ordered in size medium arrived in extra large. They took quite a while to send me a ridiculous response that XL actua... See more

Rated 4 out of 5 stars

Product (shoes) were as expected and pleased with the quality and look. Fit is spot on and please with product, so ordered a second pair, alternate color

Rated 5 out of 5 stars

Large selection, ease of use in ordering, kept me informed of my order’s progress and tracking up to delivery. Product is exactly as described, fits and wears well.

Rated 1 out of 5 stars

I ordered a winter beige fuzzy long coat with buttons for $72. It didn’t take too long to receive it but I was wondering how a coat could be squashed into a small package that arrived. I was disgusted... See more

Rated 5 out of 5 stars

I loved the coat I purchased at first sight but was taken aback 'cuz it said size LARGE, not the XSMALL I usually wear. Yet the coat fit perfectly. I wrote to the company amd received a very swift... See more

Rated 5 out of 5 stars

I was very nervous about ordering these especially after reading reviews. But— the shoes arrived earlier than expected and the quality was really nice. My son loved them and is very happy with the... See more

Rated 5 out of 5 stars

The items I ordered look great! They came really fast and the tracking showed all progress. Any contact is always pleasant and upbeat. Will be ordering more in the future.

Rated 5 out of 5 stars

The fit on my sweater was perfect, the delivery on time, the quality of the knit was amazing, and it’s very comfortable and attractive. Thanks, Tim.

Rated 5 out of 5 stars

I bought a pair of shoes from Parker and Finch and they were as advertised. Excellent fit, good craftsmanship, and outstanding color of the material. Parker and Finch had my size which other stores f... See more

Rated 5 out of 5 stars

I was skeptical at first, but things worked out well. The company should include a return label if necessary. I didn't have to.

Rated 5 out of 5 stars

Love my new shoes. I'm getting endless compliments from fellow employees and customers. I'll definitely buy again from the seller. The online ordering process is simple and secure. Delivery wait time... See more

Rated 5 out of 5 stars

We had some questions about colors and sizes for pants we ordered. Their responses were quick and very informative.

Rated 4 out of 5 stars

Happy with quality and size of product. Less happy with transportation time, could be faster, would be happy to pay a bit more for faster delivery.

Rated 5 out of 5 stars

My coat is beautiful. The fit is perfect and the faux fur is very soft. I would definitely order from Parker and Finch again

Rated 4 out of 5 stars

The quality of the product I ordered was what I expected. I was not disappointed. The quality was great and I was complimented by several people.

Rated 5 out of 5 stars

Easy website to navigate; item(s) arrived in a timely fashion and, ‘as advertised.’

Rated 3 out of 5 stars

So, I wasn’t aware the shoes were shipping from China. I was a little skeptical after I found out. The communication was great however. The extra charge for shipping insurance is kinda lame considerin... See more

Rated 1 out of 5 stars

Please do your research before ordering from anyone. Parker and Finch is a BAD company to order from. There is no customer communication, they send the wrong stuff, items are not as shown on website.... See more

Rated 1 out of 5 stars

This seller sent me wrong item and has not responded about exchange or refund. The company has a bunch of complaints about fraudulent transactions. Don't buy from them or you will get stuck with som... See more

Rated 1 out of 5 stars

I fit an XL comfortably in every US brand of clothing that I own. The two items sent to me were so small I could not even get them on. To top that there is no label to speak of on the clothing, for br... See more

Rated 1 out of 5 stars

Ordered two pairs of shoes, website doesn’t disclose their junk is from China. They say CST United States but all their crap comes from China. Not quality. Junk. They also don’t disclose that it’s... See more

Rated 1 out of 5 stars

Ordered a XXL and it was probably the size of a L. Attempted to return it and the process involves them emailing back to convince you to get another size—which I explained I could not because it was t... See more

Rated 1 out of 5 stars

Bought a sweater from them for my son. I did contact them within 15 days for a return. Even though the item came from California they want me to pay for shipping it back to the UK which is more than t... See more

Rated 1 out of 5 stars

Bought a cardigan.. decent quality … 3 buttons … but zero BUTTON HOLES .. joke .. delayed delivery so chasing this lot would be hard work .. off to a local seamstress to get it fixed … DONT BOTHER wit... See more

Rated 4 out of 5 stars

Yeh good, i just think the big skulls might be overkill slightly... make them abit too bulky for me. But its pretty sik. Putting it on can be a challenge also haha.

Rated 1 out of 5 stars

Beware of this business. It feels very much like a scam as the delivery took a month to arrive and once it did, the quality of the shoes are terrible. They arrive in plaster zip bags, one of them ha... See more

Rated 2 out of 5 stars

Horrible deliver timeline. I placed an order February 17 and package as of March 4 is barely being shipped. One of the items that I ordered is for an event I have on March 7th. and I doubt that I'll... See more

Rated 1 out of 5 stars

If I could give them a 0 star I would. I purchased 4 beautiful Merino wool cardigans online. I thought items were from MO as the Company is located in the US. However my package took longer than expec... See more

Rated 1 out of 5 stars

I ordered 2 pairs of shoes from Parker & Finch for my wedding. Both pairs were clearly listed as being genuine leather (Italian leather, in one case), with orthopedic insoles. Neither pair received is... See more

Rated 1 out of 5 stars

I thought my experience would be different, and I was wrong!!!! Believe every negative review. This company is a scam. My items took about 3 weeks as they were being shipped from China. I... See more

Rated 1 out of 5 stars

This company is a joke! They display nice clothing at a reasonable price, then ship you cheap poorly made clothes sent from China. An American Large is a Chinese xxl and the clothes still don’t fit. P... See more


Company details

Written by the company

Explore the World of Parker & Finch—where style, comfort, and customer satisfaction are at the heart of everything we do.


Contact info

3.1

Average

TrustScore 3 out of 5

219 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ordered this for my son’s birthday gift…

Ordered this for my son’s birthday gift 2 weeks before his birthday .Didnt arrive till 3 weeks after his birthday . So 5 weeks of waiting. No communication until I reached out to my PayPal account to have the charge canceled and that and only is when they answered me and asked me to please pay them still that it was on the way like well. This is past your 3 to 5 day delivery it’s ridiculous and I didn’t receive any items until I receive items. Will I pay for it. They have such a gall. I’ll never order from them again.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this site

Do not buy from this site! They are an Overseas Company with no real return policy. You have to ship back to Asia and other addresses. The return will cost more than you spent on the merchandise. Sizing is not accurate. Save yourself the trouble and. do not buy anything.

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Where do I begin

Where do I begin: First off let me start by saying that I am more upset with myself than with this Parker & Finch company because I should have done my research first. The problem is this, shipping will take a long time so if you need something in a week, don't buy from here. Sizing of clothes is way off. I order a track suit and what was supposed to be a merino wool hoodie, both in a medium and what I got was an alleged size of XL that must be for youth Sizing and not for adults. The only way i knew that was because there was a small XL sticker on the bag. There is no labeling on the clothing, material, Sizing, or how to maintain, nothing. Again don't buy. Last but not least the communication with this company is a joke (i.e. email only) so if you don't have patience like myself, do not buy from this company. To sum it all up, if you don't want to lose any money do not purchase from this company because the only guarantee here is that you will definitely be dissatisfied.

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

I ordered 2 pairs of shoes from Parker & Finch for my wedding. Both pairs were clearly listed as being genuine leather (Italian leather, in one case), with orthopedic insoles. Neither pair received is leather, they are both the lowest possible quality costume material, and neither pair has anything other than the barest minimum possible "padding". Neither pair received fits. The so called "Italian leather" pair is multiple sizes too big, leaving 3 inches of space between the toes and the end of the shoe. The other pair is so small I can't even get my foot halfway in without risking tearing the fabric (which, again, is supposed to be real leather). The refund/return policy is absolutely garbage as well. A 30% refund unless I want to ship the shoes back at my own cost AND pay a restocking fee is insulting. Support takes forever and a half to maybe respond, and have completely stopped responding once I confirmed that I wanted a refund on both pairs. I will be filing a chargeback. Their site also conveniently has nowhere to leave a review, probably because they're selling drop shipped garbage and they're scared they'll be found out.

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer Beware! Title

Title: Extremely disappointed — product not as advertised, poor quality, and months-long delay

I ordered a pair of white shoes from Parker & Finch in early summer, and it took several months for them to finally arrive — long after I planned to wear them.

When they arrived, they looked nothing like the photos on the website. The material is definitely not leather as advertised, and the shoes have a strong chemical odor. The quality feels cheap and poorly made, and unfortunately, they’re completely useless — I’ll never wear them.

I reached out to customer service, but the experience was frustrating and unhelpful.

I would not recommend buying from Parker & Finch. Between the extremely long shipping time, misleading photos, and poor quality, this has been one of the worst online shopping experiences I’ve had.

Advice to others: check reviews before ordering, confirm materials, and be cautious — these shoes are not what they appear to be online.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

The shoes weren't the same as in the…

The shoes weren't the same as in the photograph. I ordered my size 11.5 shoe, which they advised the tag size would be different but equivalent to the US size 11.5. When the shoes arrived, the tag size was 45. The shoes were about a size US 10. I immediately contacted them for a refund. They wanted me to keep the item and receive a 30% refund. I explained I didn't want the item, but did want a full refund. I was then advised that I would be responsible for paying return shipping to another country, which would be more than the 30% refund. They agreed on a 50%refund and me keeping the shoes that aren't what I ordered and too small for anyone in my family to wear. Do not do business with this company.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid. Drop shipping. Sent from China

Agree with most customers reviews dealing with them. Drop shipping company and customer service don’t reply to your emails regarding an exchanging and make it impossible. Almost as if they are avoiding you on purpose despite me following up multiple times.

Avoid

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

2 belts - wrong color

I ordered 2 belts. A brown and a black. Received a black and a Carmel color. Ugh. Company stated they would send me the correct color. That was 2 months ago. No response after multiple emails. Do not do business with this company.

August 31, 2025
Unprompted review
Rated 1 out of 5 stars

Sent the Wrong Order and Gaslit Me

Ordered a Large Green Cardigan. Received a 2XL Grey Cardigan. Contacted support and despite the photos I sent, they insisted I received the right order and would only refund 30% of my purchase. Total scam. Beware.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Sizes run really small and as soon as you ask for a return or exchange they make it extremely difficult to do so. You have to pay for all returns and pay a restocking fee! Do not buy from this so called company

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Worst Customer Service EVER!!!

The worst customer service I have ever encountered. I order a shirt and they send me the wrong size, after weeks of emailing them about it, they refused to send me a shipping label to return the item for the correct size. ordered a small and received a medium (which is way too big),the excuse is they know the tag says medium but to trust them it is actually a small and was mislabeled?? What a lame excuse. I will never order anything from them again and advise anyone else not to! The shipping is super slow and the customer service is the worst I have ever encountered. I ordered this shirt on 8-13-25 and it is still not resolved.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Denim heels that stopped me in my tracks

The denim heels are even prettier in person! Sleek lines, rich color, and a perfect fit. The block heel makes them comfortable enough to wear all day, and the quality is top notch. I reached out with a sizing question and the customer service team responded within the hour. Packaging was thoughtful and nothing arrived damaged. These will be a staple in my wardrobe.

September 13, 2025
Unprompted review

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